Complete Performance is AWESOME!!! As a first time customer, I have had a great experience! I brought my 2001 Volkswagen New Beetle in for a diagnostic test. They found many things that needed to be replaced (that, unfortunately, were not taken care of by my car's previous owner(s)!). Jeff was great, always explaining what was being done and calling me before they proceeded with another step in the job. Thus, not charging me for something I did not previously agree to have worked on. They also discovered that there was a problem with the transmission. To be honest, I was initially blown away by how much it would cost to rebuild it. I asked a few other mechanics in the area and they gave me a rough estimate of how much transmission work on my car would cost, and it was pretty close, if not more expensive, than the price Jeff quoted me. So it wasn't a huge surprise. I gave Complete Performance permission to proceed with the transmission work and Jeff told me it would probably be about 7-10 working days to get it done. To my GREAT surprise, he called me on the morning of the 4th day and said they had completed rebuilding the transmission! And by the end of the day, he called again to say that the transmission had been installed and that my car was ready to go! WOW! That was real quick service! I went in to pick up my "new" car, all excited. But that wasn't the end. When Jeff presented me with the bill, I saw that it was significantly less than the price he had originally quoted me! He had given me a HUGE discount! How or why? I do not know. I definitely didn't do anything to deserve it. But this is for sure: Jeff, and Bobby are great people who want to do the best for me as their customer and want to help me out. I cannot begin to express how grateful I am! Several other auto places I had previously gone to had told me right off the back that my car had a transmission problem. They didn't even bother to look at it or check it out first in case it might be another problem. They just jumped to that conclusion! And, furthermore, highly encouraged me to sell the car ASAP! I thought I'd have to give up my dream car! :( However, at Complete Performance, Jeff would not suggest it was a transmission problem until he had checked it out first. A great approach to the problem! Overall, my experience here has been wonderful! I appreciate Jeff and Bobby's honesty and professionalism, the time they took to explain mechanical issues to me throughout the whole process, and their generosity in the cost of the job. Their office and waiting area is real neat, too. I will DEFINITELY be recommending this place to my family and friends! A HUGE THANK YOU to Jeff, Bobby, and all the mechanics who worked on my car! It runs like a champ now! You have given me back my dream car! You guys are the best! THANK YOU! THANK YOU! THANK YOU! :) read more

Be advised: do not bring your automobile or truck to Complete Performance. It's better to leave your car at home or on the side of the freeway if your vehicle is disabled. As an accomplished liar, the owner, Bobby, will defraud you in the guise of "fixing" your car. Should you bring your vehicle to Complete Performance, Inc. for service, electronically record your conversation with the proprietor. Your voice recording will assist you in adjudicating your complaint with the Bureau of Automotive Repair. Your voice recording of your conversation with the owner, Bobby, will assist in your recovery of the monies this repair facility will try to steal from you. When this clip joint and the owner's mother agree to refund your money for their fraudulent repairs, they will be quite unhappy for their failure in cheating you. They may verbally assault you as you escape this scam repair shop, hurling insults and profanities your way until you reach the public sidewalk. This is where the bravado of Bobby, the owner, ends. He won't leave the protection of his mother and candy counter, soda machine, propane gas dispenser, beef jerky and potato chip sales boutique. Did I mention they also work on cars? Anyway, as owner Bobby loses his courage behind his mom, he may threaten you that payback is a bitch and karma, etc., etc. But Bobby, if you like, you can contact me at my kickboxing gym. Come over, sign our liability waiver, and I'll give you some free lessons on how to avoid getting your teeth knocked out. Hint: bring a mouth guard, or I will loan you protective headgear. Bring your own protective cup. Ours protect men's balls and you don't have any. Anyway, I digress from my review. Record your conversation and be prepared to call the Bureau of Automotive Repair. This shop is a real piece of work. My experience at Complete Performance is true. Honest. Addendum to my initial review: a few days after I received my $1010.00 refund (my initial estimate was $2000.00+), I bought $70 worth of parts online, borrowed some tools from Autozone, and with my son's help installed the parts I told owner Bobby may be the problem. I wanted to have a shop do the repair since it's inconvenient to do it myself (I'm over 60 years old). The bottom line is that what Bobby quoted me to fix my cars problem ended up costing me $70 and my time. Caution: my front caliper bolts were loosened and partially removed. This caused additional noises that I'm sure Complete Performance would have "discovered" and fixed for additional fees. With 40 plus years experience in automotive repairs, I know that these caliper bolts Do Not unfasten by themselves. My physical challenge to Bobby stands open. read more

I have several problems with Donielle C's negative review. First of all it sounds like a disgruntled ex employee who either is "Gene" or is related to "Gene". I can't make sense of what she (if this really is a woman) is trying to say. It's suspect about her extensive knowlege of vehicles since she's going to a mechanic. Confused about why Complete Performance would fix her car at no charge, no problem (?) If she's implying that Complete Performance did this to her gas tank then why wouldn't she file a police report? Sounds to me like she has a household member loose in her garage tearing up her car. I can't understand who offered to "pay for everything" and why (?). From what I gather all of the hoopla is just over complete performance's diagnosis. They didn't even do anything to her car and she's gone postal? But then further down she says that complete performance did a repair that she didn't approve? Usually you get a quote and then agree or not agree to have the work done. Anyhow after reading through the review I think this person is 51/50 and I'd want a gun too if they were acting like this around me. I'm here to leave a good review. I'm sure Complete performance is not perfect. Looking at the reviews they have made some people happy and others not, but all three of my experiences have been really good. I came about 3 years ago for brakes. They gave me a ride home and then picked me up when my car was done, (felt like the royal treatment). Came again 2yrs ago for a broken tailight wiring. No problems or incident there. I just got back from the their shop today completely satisfied again, my diagnosis was only 49.99. I had a damaged muffler. I was telling them that I appreciated them for always treating me so good (as I am a woman with no knowlege of vehicles and they could totally take advantage of me). I am a real customer (not fake) and I'd have you verify that by giving you my info if I didn't have to worry about 51/50. Let me just say that you would be doing yourself a disservice by not going by there and checking out Complete Performance for yourself. Non-corporate "small town feel" shops are a rare find. Let's keep this one around! read more

I am sooo relieved my cars gotten the attention it needed in the nick of time! I read the bad reviews but totally disagree & thought it's cuz usually people only share their bad experiences cuz they r mad things didn't work out for their situation! Bobby was 100% honest with me & sent me to the dealership to get a part so I didn't have to wait an extra day~ got back to the shop with the part 4 the fix & fill up at Complete Performance where the owner Bobby gave us SUPREME service! This man never made me even get out of my car but once to give him the part out of my trunk! Full service indeed, even though the lot looked busy he came to my rescue as soon as I pulled up, washed my window, changed my wipers, tried to trouble shoot my wiper issue b4 sending me for the part & gave my girls lollipops! Then when I came back he gave me attention right away again, put on my new wiper arm on the spot, filled up my wiper fluid which was empty, topped off my power steering which has a lil leak, checked my oil/water & then didn't even charge me for anything! Yeah nothing! I gave him the biggest hug & told him I'd be back in the future! Six Flags one more time for Fright Fest w/my girlyz thanks to Bobby cuz the rain is coming! Awesome day & ready for some fun tomorrow with my foster daughters! read more

Excellent! I had to take my Chrysler Sebring into the shop after my check engine light came on. The first shop I went to did a diagnostic and found an emission problem. Replaced the part that was causing the problem and everything was fine for one day, when the check engine light came back on. Took it back to them and they wanted to charge me another $80 dollars for another diagnostic. After I said no, I wouldn't pay them for that, they checked it over again for free and could find nothing wrong according to them, reset my check engine light and off I went. A few hours later the light is on again. I did a search on the web for a reputable mechanic and found Complete Performance. They did not disappoint. Not only where they able to diagnosis and fix the problem at a reasonable rate, they took extra care to ensure that everything was working right with my car before returning it to me in excellent running condition. Thank you Bobby! I appreciate all of your hard work! read more

If I could give them 0 stars I would. First off the owner BOBBY is the most rude man I've ever met. Absolutely no people skills. When a customer gives you as much money as we did in the past you should be kind and have some respect. EVERY SINGLE TIME I'VE GONE IN THERE HE'S A JERK. HE CONTINUES WHAT HE'S DOING AND IGNORES YOU AT THE DESK. He has made me cry before because of the way he spoke to me..like he was better than me. after reading all these reviews it's clear he's got a issue with doing good business. I WILL NEVER BUY A DROP OF GAS FROM THAT DUDE EVER AGAIN. People like him shouldn't be in business. I'm boycotting and telling everyone I come into contact with what that place is like. Sure rude when I asked to fill my daughter's bike wheels up..said just like this. No air. I said are u serious? he said shops closed. Douche. I hope you read this because my family's business will go elsewhere BOBBY. read more

I found Complete Performance while living in Elk Grove 15 years ago. I stopped in because I received a quote for a repair on my 2007 Dodge Caravan from another local EG repair garage. I asked Bobby what it would cost for him to do the work. He gave me a much better price plus a military discount. He provided service on that car and I was able to get almost 300k miles before I sold it. Although I no longer live in EG, if I need service on one of my vehicles I bring it to Bobby because I know he will provide great service at the best price and get the job completed in a timely manner. Did I mention her gives veteran's discounts? The rest of the guys are just as great and respectful as Bobby. I can stop in to have them look at any issue, squeak or leak. They care about their customers and it shows. It's great to have an honest business you can rely on. C.Michael G. read more

I Love Complete Performance in Elk Grove, CA!!! Last week my boyfriend was trying to fix a 2002 Dodge Neon, and it takes a specialized tool to remove the crank shaft pulley, you see we did not know that when we started. I went to Kragen and bought one that broke and was the wrong one, then I tried to by one on Craigslist and again it was not the right one...even though in both cases I was told that this is what we would need. I was in a local Wal-Mart and was just chatting about the situation when another customer said that I should try Complete Performance in Elk Grove. I went over there and the owner was so nice to me he explained that it was a very specialized tool and cost approximately $100.00 however, he would let me borrow his for the weekend!!! This was such a huge help! We were able to get it pulled in 20 minutes. Thank you again Complete Performance!!! read more

.Bobby has taken care of me for at least seven years now. Today, another display of exemplary customer service. I self diagnosed a problem with my Ford van and its temperature blend door actuator. This part has failed about every three years. The Ford dealer was more than happy to sell me the part but wasn't quite as excited to install it telling me I would have to wait at least a week. I called Bobby, made an appointment, and within a half an hour of my arrival, Domingo had the old actuator out and the new one installed. All this was done at a very reasonable price. It is this outstanding customer service which has allowed me to rely on Bobby and his service staff for a long time. I know a thing or two about excellent customer service as I am a quadriplegic who must rely on people to do the work that I cannot do, read more

Taken my car there for years. I currently have 175K on my SUV and Bobby has taken care of it for well over 100K of those 175K. Always have had a great experience. Great to have a local repair shop and relationship. Bobby always goes out of his way to help out and has driven me home or arraigned for an automobile if needed. Before a repair is done he calls and explains what needs to be done, why it needs to be done, and how much the repair will be. Sometimes it may take longer than a larger shop but itsa two bay shop that is busy. The only way a small local business survives is by reputation and service. With that said my guess is Bobby will be there and in business a long time. By the way. Nice language Lulu S. read more

I love Complete Performance. They know what they're doing and are very nice. I've dealt with them for 9 years and my vehicle runs great. After I knew them for 5 years, I also became the owners' kids' music teacher, and I learned that the whole family is as nice as can be. I am bummed that the yelp ratings were low because I know this outfit to be great, and filled with wonderful staff too. I would like Elk Grove to recognize what a treasure we have at this outfit. They provide the all-important mechanical wizardry that keeps a vehicle in motion. Let's keep THEM in motion by writing good reviews on yelp till it dilutes out whatever anomaly initially tanked the rating. We need these folks! They do a GREAT job! read more

Bobby replaced my entire engine and continues to take very good care of my car, my husband's car and my in-laws' cars also! VERY fair, reasonable, and up front about everything that your vehicle needs. Even with a regular tune up, he'll make sure everything on your car is running smoothly for you. Not only that, he is courteous, respectful, professional, and ALWAYS goes the extra mile for his customers. I recently got my car serviced and found a lollipop for my 6 year old on the front seat-- cause Bobby knows every time my kid and I go in there my son invariably asks for one! I would highly recommend Complete Performace to all my friends, family, and coworkers. read more

You want your car fixed professionally?... then come to Complete Performance. I cannot say enough about these guys. Professional and upfront there honesty about what needs to be done is rare nowadays. I been going there for 2 years now and have never had a problem with them. They have worked on a few cars I have and have done a excellent job with them. I will be bringing them more to work on in the future. All the guys are very easy to get along with...you will find a good conversation quick...awesome people to know..Thank you guys for all your help! Remember to support your local business for they are the backbone of your community. Thank you Complete! read more

My family and I have been going to Complete Performance for over a decade. We purchased a car from Carmax about 2 and a half years ago and also purchased the warranty with it. Complete Performance is a Maxcare certified mechanic (which we are so thankful for) since they are the ONLY mechanics that we fully trust. Bobby is honest and treats us as if we are family. The mechanics are amazing and get the job done. We needed to have our alternator replaced. The job was done in a few hours. Quick. Professional. Reliable. What more can you ask for when having your vehicle repaired. We highly recommend Complete Performance. Thank you Bobby and Staff! read more

AAA towed my car to Complete Performance. I had no idea what to expect and was so pleasantly surprised by their kindness, sincerity, and honesty. My Nissan Altima was going downhill and they worked with me to get me on the road in record time. The downward spiral on my car continued and they went out of their way to fix the problem and even tested it afterward to ensure the car's performance. To top it off, I got a follow-up phone call to check on me. If I took my car to the dealership I would just be a number and $ sign. I NEVER had a experience this pleasant dealing with such a crummy situation. Thank you Complete Performance. read more

I've been coming here ever since I moved to Elk Grove in 2012 when I got out of the military. Bobby has serviced multiple vehicles for me over the years and has always been incredibly friendly and professional in his work. I've been to shops before where they spit jargon and replace a bunch of unnecessary parts just for some extra bucks, but that's definitely not the case here. He told me I might need another nonessential part replaced sometime down the road but not to worry about it right now and get the most life out of it as I can. Very honest and caring folks! I recommend this shop to anyone looking for quality service. read more

I've used Complete Performance several times. Bobby and staff were very professional. I own a BMW M6 and took my car to the dealer to fix my thermostat, they quoted me $1500. I took my car to Complete Performance and Bobby got the job done perfectly for fraction of the cost. I've had my cars smoged here and he was great!! Don't listen to all the people complaining, see for yourself. I noticed he knows he's customers by name and they all greet him with respect. He went of his way to help me and I can't say enough about his shop. Thanks Bobby for a great job! I'll bring my car back to you read more

I highly recommend Complete Compliance Auto Repair - AAA & AARP Certified and Trusted. They worked on both my Dodge Challenger and my Hyundai Santa Fe, and I was very pleased with the service on both vehicles. The staff is professional, knowledgeable, and courteous. They took the time to explain what needed to be done and made sure everything was handled properly. It's hard to find an auto repair shop you can truly trust, but this team delivers quality work with integrity. If you're looking for reliable, certified, and trustworthy service, this is the place to go. read more

When my car broke down on the highway, I had no idea what car shop to go to. After contacting AAA for a tow, complete performance was one of the recommendations. I was skeptical, even after I received the invoice and paid for the work. Bobby was polite and willing to explain anything I questioned. The true proof though came when I drove off the lot and my car feels and sounds better than it did when I bought it almost two years ago. Bobby's shop will be in my back pocket because I finally found a mechanic that has fast high quality work at a fair price. read more