Service staff Michael Delpino sold two sets of tires for my Prius and MDX. He's very knowledgeable and no hassles/sale. He showed me many options that fits my criteria and needs. Gave me peace of mind. Very friendly and efficient shop in/out. read more

Don't waste your time coming here. This was one of the worst experiences I've had at a tire shop. And I promise it'll be the best decision you've made in your entire life. We came in this morning to get a flat tire repaired, and we were told it would be done within two hours. After waiting three hours without a single call, text, or update, we decided to go back and check on our car ourselves. When we arrived, it was still sitting in the exact same spot.. it hadn't even been moved. We spoke to the staff, and they told us they would bring it in and start working on it. We waited an hour (4 hours now) inside, and they still never brought the car into the shop. At that point, we decided to leave and take our business somewhere else because Big O Tires clearly couldn't follow through on what they promised. Trash! To make matters worse, they tried to sell us on replacing all four tires, claiming they weren't "right fit," even though we only came in for a flat tire. It felt more like they were trying to upsell us than actually help. Overall, the service was disappointing, the communication was nonexistent, and the experience felt dishonest. I wouldn't recommend this location to anyone. read more

Helped me throw my spare on my truck in a time of need, Bryce went straight to work and didnt even hesitate on a Friday evening, W guys

This big o tires is dishonest, lacks integrity, and will try to scam you out of your money. No one should be giving this big O tires location any money, but women especially. I took my car here yesterday for two new tires. In the past two months my car had already been to a tire shop and looked at by a family member, and also to the dealership to get a recalled piece replaced. So I already knew of any and all issues with my car due to the first tire shop visit and the Ford dealership visit. After getting my tires, the employees gave me a list of "issues" that needed to be addressed on my car. Stating that one of the issues was $1200 and needed to be taken care of immediately, but I had a grand total of $2,000 worth of issues. Again, they didn't know I had already sent my car to another tire shop and the Ford dealership within the last 2 months where no one ever stated these issues with my car but they had told me what did need to be done, and they were consistent with each other. Immediately when I got home from big o tires, I had my cousin who works at the tire shop I initially sent my car to to check my car for the issues big o said I had. He did not find any of them. The only reason I didn't keep my car at my cousins shop was because it was more expensive than big o, but at least they don't lack integrity and were honest about my issues. The big o tires employees were trying to get me, a girl who walked in by herself and knows little to anything about cars, out of $2,000 when nothing was wrong with my car. They lack integrity and shouldn't get another dime. I absolutely do not recommend. Update 2 months later: my car has been leaking ever since it was serviced here. My car had ZERO leakage prior to bringing it here. So disappointing read more

I was driving and I started to hear this clicking sound out my window. I pulled over and I saw a large screw stuck in my rear tire. Dam sucks. I called my regular tire place but said it would take almost three hours to fix it. I called Big O and they said about an hour. I arrived and it is a small shop. The inside didn't have much of a showroom or places to wait. They guy checked me in and said it would be 40 bucks. It would probably be an hour. Yeah. I had just bought my lunch from Jollibee. So I ate it in their waiting area. Another guy came in after me about five minutes or so. He to had a flat tire that needed to be fixed. It was a little over an hour and the clerk called the other guy up. His car was already done. Dam and I was first. I was kind of pissed but didn't say anything. Why was his done. Soon afterwards he called my name and my car was done. I still kind of pissed but 5-10 minutes after and I don't know why. Still a little messed up. I should of been first. Anyway. my tire was fixed and just 40 bucks and about an hour and 20 minutes or so nice. read more

Big O Tires - Dang flat tire - Tires Near Me - Elk Grove, California

See all

I came in for some work to get done. I had a problem with something and spoke to the new owner. My situation was resolved in a professional and insightful manner. I am happy with the conversation that was made and what was done about it. Problem solved. read more

Had a flat tire right before I had to get to my class. The owner Joshua made sure everything was taken care of, and also told me more about maintenance I might need in the future without pushing me to do it today. Being able to know give or take when repairs should be done helps out a lot! read more

Would have given them 5 stars but after I checked out and walked to my car, which was backed into the parking space, I noticed it was parked oddly close to the cement base of the light pillar. And I was right. The tech who parked my car backed into the cement pillar. Had he moved my car a bit forward, I would've never known. Guess the tech was in a rush because my car is equipped with a backup camera and didn't bother to utilize that. The guy who checked me in/out, (forgot his name, I suck at remembering names) noticed that I was coming back in the shop and he met me at the door. I showed him what the tech did and he said he would order me some touch up paint from Honda and would have it in a few weeks. Hopefully it's just cosmetic. He also said he'd talk to the tech. ‍. I left by then, I didn't bother to stick around for that. The techs need to be more careful driving customers cars. You're not a go-go speed racer...especially in that small a** parking lot. read more

See all

Mike is the best! I recently moved to the area and knew my car needed some work done. I've previously gone to Big O's so I opted for the Elk Grove location. My issue was a bit more severe than we anticipated but Mike broke the news gently and explained everything in detail. He laid out the work that needed to be done based on level of importance and was honest about what work he felt I could hold off on for now. He was so patient with me and answered all of my questions. He also worked me with to save money where we could. They had my car for a few days and updated me daily with the progress and expected timeline. They scheduled me for a return visit a month later to inspect the work and make sure everything was in tip top shape (free of charge). I noticed a minor noise before this and when I called the shop they got me in the very next day and corrected the issue quickly. I am so happy with the work they did but even more so with the customer service and the peace of mind that I know my vehicle is safe to drive as a commuter!! This location will now be my go to for any and all car maintenance, I highly recommend! read more

I have been bringing both of our vehicles to this particular location for years! And each and every time we get nothing but amazing service and hospitality! They are honest from the get go! They don't sell you more than you need, especially if you maintain your vehicle with the same location! The team here is outstanding!! Especially Josh and Mike! They are the real reason we have been coming back all of these years!!! read more

CUSTOMERS BEWARE!! CUSTOMER SERVICE SUCKS!!! Josh the mgr/ "owner" is hella unprofessional!! Lets his employees talk anyway to customers. I'm referring to one employee in general and his name is Jacka!! He is straight disrespectful and has no customer service manners!! Matter of fact.. They are hella money hungry. Charged an elderly woman who needed a brake light over $40 to replace it! REALLY!!! WOW!! read more

Came in here a couple months ago to get a whole set of new tires, got em on one of the big sales they do a few times a year (so I saved a decent chunk of change). Super professional behavior from Delpino and Josh. They helped me get the perfect kind of tires for all the activities and driving I do, insanely knowledgeable, were very patient with all my followup questions and to top it off service was super quick, only took a couple hours. read more

Had an appointment and they didn't start working on my car until 2hrs past my appointed time. In addition, the cost was way more than advertised online. Will not recommend Big O, nor this location! read more

I woke up to find my rear passenger tire flat. I inflate the tire and test it for psi air release to assess my condition and safety of road travel. Just a note. It's worth investing in a tire pressure inflator for use at home. Saved me time b annoyance of putting on a spare. Back to the issue. I call in to ask for a spot for a repair. I was told to come in. I walk into the store and was greeted and spoken to promptly and professionally. I ended up choosing to replace all four tires as they have served me well above expectations and time life. Ten years of use, this is what occurs when you drive safely. Back to the issue, I was told to come back as they did not have the items on hand. Then was later informed (as I was leaving) that an option to have a special delivery made, for me to get my tires done the same day. I was advised to go home. My tires were checked for psi and additional added for temporary travel (.5 miles down the block). And was called back two hours later to come back into get my car serviced. Two and half hours later my car is complete, with all the bells and whistle checks of brakes, TPMS sensor checks, random notes of struts and the tell tale features of a brand new wheel. Which is white molding on the exterior of the wheels. The prices are competitive, they don't take risks as they use their own parts, and they did not push a sales on a possible strut replacement. Do your homework before getting strut replacements. Gotta trust them with their parts is the gripe. Then again they want to make sure it works as intended. I drove off the lot with random noises from new wheel mold, happy as can be. Additional information. Vehicle serviced was a Lexus RX 350 2007 TPMS sensors are the psi check tool for your tires. Average 70-100 bucks each and die over ten years. Four wheels mid upper range is approximately 700 bucks. Competitive prices. This was the cost of my wheels that lasted for ten years, only to die from a random screw and or glass shard. Note. Randomly got into some dudes car thinking they pulled my car up to the door. It was not my car. It was some random dudes car whom apparently did not clean, care, and had random questionable marks gouged on the side of his vehicle. Bad drivers, require more maintenance for their vehicles. This car had the tell tale signs, as well as how it was parked. Don't drive and act like this guy if you wanna save money. read more

****STAY THE F*** AWAY*** Completely unprofessional business. My tires are pretty worn. For my and others' safety, I needed to get new tires and I needed to get it this weekend because my only weekend available was about 1 month out. I called on Tuesday to make an appointment for Saturday. The guy that answer the phone told me that they can get me in at 10am, and proceeded to end the call. I said wait, but, you didn't even ask me what kind of car I have or which tires I wanted to ensure you guys have them in stock. He's like, oh, what kind of car do you have; I told him, and he was like, that's a common car, we have plenty of tires on stock and tries to hang up again. I asked him quickly, do you guys carry Michelin, and he again assured me that they have plenty in stock. I get there Saturday morning, the guy helping me, looks at my tires and comes back, does a bunch of stuff on the computer while I waited patiently. I figured at some point he will ask me what kind of tires am I looking for. Nope! Finally, he was like we have a set of blah blah blah and it will be $700+ installed. I'm like, that's not what I want or requested when I called. I wanted a specific type of Michelin. He's like, well, we have absolutely no Michelin on stock right now. W-T-F!!! Are you kidding me? Had the dude told me that on Tuesday, I would not be here! I would have called around and make an appointment somewhere else. It's 10:30 now, how am I going to find another location to get new tires. Thanks for wasting my whole day! It is completely asinine to me that a business never ask a customer what they want? Why would you assume that you can just throw in some generic tires on my car and over charge me for it. read more

Complete waste of time, I came in for an oil change and I had a Groupon price, they told me that I needed an appointment, so I made an appointment to come in the next morning, they told me they don't have my oil, they could have told me that the day before, it was just a big waste of time and I'll never come here again. read more

Came in around 8am that was my first mistake after about two hours my oil change was done. I drive across the street to Sam's Club. My car is completely smoking. I pulled over pop the hood to see oil exploded everywhere I call big O let them know I check to make sure that the oil cap is on the beautification plastic cover on. My engine completely falls off. It was never secured. I head back over to big o they said that the tech had spilled oil and the force of me starting the car splattered the oil everywhere they take my car immediately to the back 45 minutes later, they bring my car back out. I walk out to the car pop the hood and it looks exactly the same. I show the worker the pictures I walk him out to my hood that still popped open in the parking lot and so he sees for himself that it's exactly the same, the worker who did the work came out I show him the pictures and I show him under my hood. He claims that he doesn't know where that oil came from because yes he spilled oil, but he only spilled it all over my Cadillac converter and not under the hood and that I must not understand how gravity works I told him that I came in and my engine did not look like this and if he had spilled oil, why not just clean it up in the first place, so that we didn't end up in the situation then I told him about the beautification cover, not being reattached, after the work was completed and he claimed that I came in there with it unattached and he just never attached it back because that's how I came in which seems extremely strange. I have the notes and no where do I see that the beautification cover was not attached, and that screws were missing, nor was there any remarks about oil being exploded under the hood as soon as I said that he said that he's the foreman of this establishment that nobody there, including him would ever touch my car again that I needed to get off of the property and never come back again and that he doesn't care what I do and that I can report him to the bar so his wish is my command. I did exactly that these are the photos that I have. Everything under the hood is covered in oil, including my windshield wipers. The underside of my car is covered in oil. The beautification cover is missing screws now, and every time I turn on my air conditioning it smells like burning sugar or burning, maple syrup, making it unbearable to turn on my AC . The manager, Jason did call and offer a refund and to give me a engine bay cleaning that he would personally do but I don't know that big O is in the business of doing engine bay cleanings and I don't know that I am looking for any other problems, nor do I necessarily feel safe, leaving my car with them and I wouldn't feel safe being on the property Now that they know that Ive called the bar on them. Arron was the worker who worked on my car read more

See all

Last time I'll be going here. I always give this place a try because they're so close to me, But my visit today will be my last visit with them. Took my daughter's car in to get an oil change last Saturday, and come Monday there's a huge oil stain on my driveway...her car is leaking oil. I took it in today (such an inconvenience), they fixed it, said it was a faulty oil plug, which they did. You're supposed to trust these people and hope they do it right. But I can't trust them with my vehicles any longer. read more

Absolutely not a place to take your car for service work unless you don't mind getting ripped off. The big large guy in service is a thorough bred crook who tries to bully you into buying tires.Little did he realize I was a service manager before I retired and I do know alot about car repairs and tires. I think management should sit down and have a serious talk with him cause I firmly believe that store is loosing business and valued customers. read more

I would like to start off by saying do not believe all of the reviews about this location and the staff, many only leave reviews if they are negative. I called in to make an appointment for a full fluid flush on my Mitsubishi Evo, not only did Derek Give me a amazing price that nobody could beat, but he also had the fluids ordered same day. He and his crew noticed some seals leaking from the transmission and rear differential and changed them free of charge. Good people here at Big O Tires, they are busy at times but they do try their hardest to get you back on the road. Don't hesitate, give them a call and ask for Derek. Could not be happier with the price and service. read more

Big O Tires - I'd bring my Porsche here. - Tires Near Me - Elk Grove, California

I called last week to get an appointment for an oil change for today and they got me in at 9 am on a Wednesday. When I came in today the worker was very friendly and help me out. A little over an hour my car was finish and they called me to let me know. I got a Groupon for this place and it was worth it! Before going here check Groupon! It may save you a lot of money! read more

I'm not sure why there are so many bad reviews because this place is awesome! They are very professional and everyone I've had contact with has great customer service. Pricing is pretty standard and like all places there are wait times especially during busy times of day, but that's expected. I always recommend them to friends and family read more

I was quoted $4000 repair which needed up being $2000 at the dealership. Isnt that backwards. Car is working just fine now. Not sure what that was about. read more

Definitely recommend this place for new tires! Deyrick the store manager recommended me better tires than what I originally wanted with a nice mileage and it was cheaper! Overall great service. I'd definitely come back if I ever need new tires! I love that they keep this place regularly cleaned as well! read more

THANK YOU, MICHAEL! I was treated with the upmost respect and very high level of professionalism. He took the time to explain in detail the status of my auto after inspections and recommending solutions for repairs. I will be recommending to all my family members and friends Big O Tires for all their future references and needs. Will read more

I am there 10 days ago for an oil change after rescheduled twice due to my problem. I have talked to Shirley and another gentleman on the phone a few times doing my appointments set up and reschedules. They are always very polite and helpful on the phone. I am there on 3/5/2020 afternoon. Shirley is at the check-in counter helping another customer. She has given me a very nice greeting and let me know she will be with me shortly. The check-in is very fast and the car is ready after I come back from lunch. Shirly is also give me detail of what they did and what I have to pay attention to my vehicle. Very excellent service. The location of this Big O Tires is very convenient. They are right next to the freeway behind the gas stations. Parking is easy and the parking lot is clean and safe. read more

See all

Service sucks walk in for oil change 1220pm on Tuesday and 3hours later still not done.

Looking for a great auto repair shop, with the most friendly and professional staff and store Manger: Deyrick Bobeda. I can't say enough nice thing about him. They are the kindness. And they goes out of there way to save you $$ money. This is the place for really good and reliable service on your vehicle. Big O Tires, 8022 Orchard Loop Lane, Elk Grove, CA. 95624, Phone: 916-689-6700, Email: store005285@bigostores.com Website: bigotires com read more

See all

Pro: Great value if you use Groupon for your alignment. I was able to get an appointment online the previous day for a next day appointment. Got there on my time slot and got out of there within an hour as stated. Con: They did not tell me they were going to test drive my vehicle after the service. Not a big deal but you need to tell your customers. I wouldn't leave anything attractive to mechanics. I borrowed a torx set from a friend and left it on my driverside door. It's missing now. Managers just in case youre reading this. It has a green handle. It's not an expensive item but something like this causes distrust. If they needed this badly I could have given it out. read more

My tire literally just popped twenty minutes ago, Jason the manager walked to my car and helped me changed my tire and got my a new tire in one day. Thank you so much! I highly recommend coming here everyone is so nice and I couldn't be more grateful! My tire pop on my way home and I had to park at the off ramp and I called every tire shop in the area to help me fix it but no one came except for Jason from Big O Tires. I just want everyone to know he walked in the rain just to help me. That really meant a lot to me. Progressive was going to take 3 hours to get to me. read more

Big O Tires - Jason getting my spare . - Tires Near Me - Elk Grove, California

Just came by to have my NIB wheels and tires mounted and that's it. Job was completed in the evening and the employees graciously placed all 4 of my wheels and tires in my truck. Once i got home, i find 2 of my (NEW) wheels are scratched. One pretty badly. I tried using wax, and it did not help. Scratches went deep into the primer. A sight for sore eyes. I am so unhappy. Contacted the store and they say their equipment has rubber stoppers/bumpers. (Waxing it did not help). "Bring it by tomorrow when the owner is here". Will provide and update. I decided to go with them, being my first time, i was afraid to go to my usual mom n pop shop because i was thinking their machines might scratch my wheels. I was wrong. I really hope BigO tires will compensate me in some way. Pictures are enclosed. 1 wheel i can deal with the small scratches. But the other with the black gouges.....REALLY!! It hurts to look at it. read more

See all

Made an appointment for an oil change for 8am, took until 12:30pm. They told me it wouldn't get started on until 8:30am because they have to pull out the cars that were left at the shop. This is the first big o tires that I went to did that, kept cars overnight. The tech Aaron worked on my car and when I went to pick it up, there was a big scratch on my front pumper. They claimed they didn't do it. Bullshit. Also Aaron has earphones on and cannot hear anything around him. I know OSHA won't like that at all, I'm surprised he's ASE certified. I'm never coming to this location ever again. read more

Big O Tires - Picked up my car and there's a scratch, claimed they didn't do it - Tires Near Me - Elk Grove, California

See all

Moh/Akrami I will not go again to this Big O Tire shop in Calvin and 99 , It take 2 hours for them just to do flat repair just one tire and it charged me $40 it is too expensive please please do not go to them. read more

WARNING! Don't waste your time and money!!! My wife went in with a coupon for an oil change for $29.99 and they wouldn't honor because it said it was for 5 quarts and our truck takes 7. So instead of honoring the coupon and charging her for 2 extra quarts, they tried to lie to her and sell her services & products that were completely unnecessary and made her wait 2 hours for an oil change, even though she was the first person there for the day and made the truck smell like grease because they didn't put any mats down in the truck. A bunch of unprofessional liars!!! DON'T GO HERE!! read more

Car needed an oil change and a brake inspection. Mike D was communicative about what was needed for the brakes. It was completed and on time! read more

Deyrick and Shirley are not there anymore. The new manager is a profit oriented, he will charge you all the garbage when you buy tires. Better go to Costco, just pay the tires and the rest is included free. read more

Big O Tires - Rubbish - Tires Near Me - Elk Grove, California

Poor customer service! Told me I could come in and get my tire put on, when I arrived they said to comeback tomorrow because it was too late,Why waste my time??? Asked for a refund and he said to come back tomorrow I live in natomas and gas is expensive I can't afford to keep coming back..... will not be coming back to any big o tire Not after this Bs Threatened to call the cop on me for asking for a refund Unbelievable!!!!! read more

I made a appointment via telephone. I drove all the way across town and they told me they we too busy. They didn't care at all and made me leave. Never go here and avoid this place even the Groupon at all cost read more

Avoid this place if possible. If I could give this place zero stars, I would... Let me start off by saying, I know auto places take forever, so I normally just drop my car off and wait for a call to pick my car up when it's ready, but I was in need of an oil change. I contacted this location around noon. I spoke to someone in the front desk who was helpful and answered all my questions. He informed me that they stop taking cars in after 3PM and they weren't "too busy" at that time and if I came "now" the oil change and tire rotation would take about 45 min - an hour. I decided to head over with my one month old baby. I got to the place and the guy in the front desk (I'm guessing same guy who answered my call) informed me that it would be an hour wait before they could start on my car. I informed him I called not too long ago and they told me they would be able to take assist me right away. He said, "yeah, we just got backed up." I understood, so I told him I'll come back another time. He saw that I had my baby with me, so he told me to come back at 4PM and he would be able to get me "in and out" since no other customer would be there and they didn't want me to wait long with a baby. I thought, "hey, how nice is that." I came back exactly at 3:56PM and they took my information and keys. In my head I thought they would start on my car right away since they informed me that they would "get me in and out." 30 minutes went by and I noticed my car still parked where I parked at, so I asked Derek (who I was informed was the manager) and he looks in the back and says, "there's no car back there, so they should be taking it back shortly." Another 15 minutes went back and my month old baby is getting fussy, so I just asked Derek for my keys and left. Like I said, I know auto shops can take awhile, but DON'T TELL SOMEONE TO COME BACK and you'll get them "in and out" and not live up to that ... ESPECIALLY when they have a baby with them! Once again, avoid this place if possible. They're all talk and don't live up to their words or promises! read more

Jason went above and beyond and found me the exact materiel j was looking for. Had them deliver to his store right about the time I arrived. Thanks for outstanding customer service Jason. read more