Finding a shop that actually knows their way around an Aston Martin V12 is tough. Many European car specialists won't even touch them, but Prestige Auto Works handled the engine work perfectly. Andre and team are total pros who clearly know complex engines inside and out. Stephanie in the front office is super friendly and kept everything moving smoothly. I'll definitely be back for future repairs. They take great care of you no matter the task. read more

I've been taking my car to prestige for about two years. I've been going to them for my oil changes and just recently, there was a noise coming out of the engine they were able to diagnose it fix it in a timely matter. I also was able to get my smog there last year. I am happy with my experience and trust them with my car maintenance. My 2017 car runs like a champ ! read more

This is THE BEST MECHANIC EVER. They are reasonable, provide me with the most thorough inspections, (video/photos), the service reps are so nice, and they couldn't be more accommodating. Best Choice and Best Value, hands down. read more

Andre and his team are the best out there. I have been taking my cars there for years. I trust them completely to make all the necessary repairs and this post has been far too long in the making. They're affordable and very knowledgeable on a variety of car makes and models. Keep up the great work Prestige!! read more

I was looking for a reputable facility to smog my vehicle. I remembered Prestige Auto Works! They offer exceptional service. The customer service team is friendly and courteous. My vehicle was completed within 20 minutes! Prestige Auto Works consistently exceeds expectations! Support local businesses in Elk Grove! read more

I would never visit this shop again. The manager was unprofessional and lack basic customer service skills. The estimate to get my car fixed was high because they supposedly had to order parts directly through the dealership and cannot get them anywhere else. I ended up taking my car elsewhere. Don't waste your time here. read more

I took my car to Prestige Auto Works for air-conditioning repair and was impressed by their excellent customer service. I dropped it off on Monday evening, just before closing, and felt welcomed right away--much better than my experiences at dealerships. By Tuesday afternoon, they diagnosed the issue and called me with the details and repair costs. I opted for them to replace the AC compressor and check for leaks, and the work was completed by early Wednesday. Initially, I thought the quote was a bit high, but once I received the paperwork, I realized they used high-quality parts and followed thorough procedures to ensure everything was in top shape. They even provided a detailed printout of the compressor's pressure readings and the cooling performance. If you want a shop that truly cares about your car lasting you, this is the place to go. read more

Not trust worthy. They kept finding something wrong and wanted more money every time. I asked for old oarts and I never received them.

Prestige has serviced my car twice. It is very inconvenient for me to take it there, but I have no intention of bringing my business anywhere else. I trust them implicitly. Superb, second to none technicians, fair/competitive pricing and equally stellar customer service and communications. They under promise and over deliver. I'm very impressed! That's all. read more

Their Customer Care and Service is The Best of the Best !!! EXCELLENT SERVICE , Reliable , Attention to Detail, Professionalism, Mechanical magic. Simply Stated they get the job done. Dependable , Honest and Fair. They have been my go to for over 4 years for all my vehicles care needs and care. read more

The upmost professionals! I had my car serviced to change my oil and do an overall check. Kept me informed throughout and recommendations were made without pressure. I'm recommending to my family as Prestige Auto Works is the best. read more

I called ahead to ask for a quote for an oil change on my Mercedes. The person was very nice, gave me a quote that was fine with me, and said if we bring it in and wait it would take about 2 hours, vs if we left it for the day and came back. 1st thing, not really an issue but was annoying and inconvenient, my bf took my car at my appointment time and waited there, and ended up being there for 4 hours. 2nd, when he arrived he was asked if I wanted a filter change. He said no, just there for an oil change. When the car was finally done, they told him a much higher price than what they quoted me. Turns out they changed the filter anyway even though he declined. He told them to change it back because he was not paying for it. Ended up trying to get him to change the filter and get an alignment because my car apparently needed it bad, which obviously would have cost more. They lost my trust by this time so instead I took it directly to the Mercedes dealership and asked what I needed done. They checked everything and said it was fine. No alignment or new filter needed. Also, whenever I get my car serviced, my fluid levels last me an entire year. It has only been a few months and my wiper fluid is out. Not sure if they don't top it off or what. The original reason I went, the oil change, seems fine. But for all other reasons I will not be returning. read more

Can I trust my vehicle to press these are works every time all the time they keep me on the road. Prices are very compatible so support small businesses. read more

Excellent customer service and quality of work! I've been going to Prestige Auto Works for both my and my husband's vehicles for the past couple years, and we're so happy to have found them. They're honest, charge fair pricing, and have great customer service. Thank you, Andre (the owner) and Stephanie, for always taking good care of us! read more

Prestige Auto Works - Andre and Stephanie - Auto Repair Near Me - Sacramento, California

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I had an excellent experience. Everyone was incredibly friendly, professional, and accommodating from start to finish. I was able to walk in and have everything completed same day, which was such a relief. My Honda had a pretty concerning leak in my transmission cooler line and I was worried it was going to be expensive. They performed an in-depth diagnostic exam and quickly identified an issue with the transmission cooling line and identified the reasoning behind the leak. They explained everything clearly, showed me what was going on, and gave me honest recommendations based on the diagnostic without any pressure. The repair was completed quickly and at a very fair price - much lower than I was expecting. I will definitely be back for all car-related needs in the future! read more

PART TWO Some months ago I received excellent first time service at Prestige. With my extended warranty getting close to expiring? I wanted to get my Maserati in and use as much of the warranty service as possible. Prestige got it done!! I could not be happier. These folks are my team for my car that I love. I was able to get everything completed via the warranty with the work done to perfection. Stephanie dealt with the warranty contacts and I stayed out of her way!!! My car was in excellent running condition prior to and now it's beyond what I ever thought it could be. I could not be happier. These are good folks who do the right thing. I trust them totally! No doubt no question. I can't thank them enough!! read more

I have the receipts and I know how long it was because I have a new car now you can deflect and lie but the point of the matter is, I was sitting in my car waiting for hours for something that took four minutes and it was that much. I have the receipts and by the other reviews that I can see on here I'm not the only minority with the same problem. It seems you guys only treat people of color poorly. read more

I brought my car to Prestige due to a misfire that could not be fixed by the dealer. I was in contact with them throughout the repair which took a week. Andre, the owner talked to me over the phone saying he was struggling to diagnose my car. He stated that the aftermarket fuel injectors that the dealer installed were no good, so he reinstalled my original injectors that were in the trunk still. He then said it needed a new fuel pump. After that he called and said he wanted more money to fix wires on the MAF sensor. At that point I said don't do anything else. The next day he called me and said he repaired those wires for free. I paid $1491.37 on 3/20 and the car was returned to me. So, work done was replacing fuel pump ($833.44 just for part), reinstalling old fuel injectors and repairing cracked wires on MAF sensor. I drove home from Sacramento to Placerville with no problems. The next day I drove back to Sacramento for some errands. The car began to misfire and CEL came on. I called Prestige Auto Works and asked if I could come back. When I returned I was given an additional estimate of $1295 to replace fuel injector on Cylinder #1. I declined. It was Friday and I was stranded in Sacramento. When I returned for the key so I could have it towed home, Andre seemed sympathetic to my situation and hugged me, which I thought was a little inappropriate. New mechanic (who is a Japanese car specialist) found fuel injector installed incorrectly which caused the car to misfire. "After intake disassembly to inspect fuel injector operation found Cylinder #1 injector connection broken and not attached to injector. Also found injector not installed correctly previously and gasket crused due to not being seated correctly." It is now repaired by new mechanic and running correctly. I contacted Prestige over email with photos of proof of damage to fuel injector and incorrect installation. I included the report from the new mechanic. Asked for refund, which would be the RIGHT THING TO DO. I was denied a refund. Do not trust your car with this place. Edited to add: I've noticed that Andre doesn't like to accept responsibility for his mistakes based on reviewing this page. I literally have photos of the damaged injector and connector. Nobody else worked on my car after Prestige had it, and before it was looked at by the Japanese car specialist. I will be reporting your shop to the BAR. read more

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I had my 99 f150 towed in, it wouldn't start and prestige auto right away called with the fix and quote. Very friendly and reasonable. After that I brought it back for a smog problem. Stephanie and staff explained to me my options. Any other shop would of charged me into the dog house. But they game me some solutions. Thank you Prestige Auto Works. I will be back and I appreciate your professionalism. read more

I have been using Prestige Auto Works for work on two different BMWs... they are honest, fair priced, and treat customers so well. I had my rear brake pads and rotors replaced recently and the team did a great job. Andre and Stephanie are so great. Thanks, team, for taking good care of Tommy and I, and making sure my car is in great working order! read more

Great customer service, very responsive and got exactly what I was looking for done. 100% will be returning for future services

Ramses Lopez is an excellent service advisor. He honored all my requests and discounts. We have been customers of Prestige Auto works since 2018 and they always take care of our car maintenance and repairs. Andre and Stephanie are the friendliest and are always accommodating. Their pricing for parts and labor are always 30% lower or more than the dealerships. Trust them as your family mechanic as we have. read more

Prestige Auto Works - Auto Repair Near Me - Sacramento, California

Whenever I'm in-need of service prestige is always there to help me with my car, winter service are summer service they always know what to do to get my car back onto the road, no other shop will work with you on the price, are even try to see what else they can do to fit in your busy schedule, that why I will always choose prestige auto shop, customer service a-plus ++ that why they are number 1 in Sacramento read more

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If you are looking for an honest, professional and affordable place to get your vehicle repaired, Prestige Auto Works is the only place to go! They took expert care of my vehicle each and every time it needed servicing; no matter what the problem was! I have recommended this business to my friends and family! read more

I got my transmission fluids changed and a free inspection. The cost was almost 300 for a bmw. So it seemed like it was pricey but I did get a lot of good knowledge for my car. I made an appointment and had to wait due to timing on business hours. The requested service estimate for found issues was not sent as requested by client and that doesn't seem like good follow up. The mechanic was very knowledgeable and efficient on problems especially older cars. read more

Prestige Auto Works - The entrance - Auto Repair Near Me - Sacramento, California

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Excellent services here. I came to them for servicing for my BMW. After not being satisfied with the services I was receiving from the dealership, and weekly check engine light, I came to them to resolve an issue that was happening with my car. They were very knowledgeable, explained what went wrong, and clearly explained how to resolve the issues. The technicians/staff there always took time to talk directly with me about expectations, future proofing/preventative maintenance, and what to consider to keep my car running for as long as possible. They even explained issues that the car was having as a result of the dealership not doing the correct maintenance on the car (which the dealership had been servicing the entire life of the vehicle). To no fault of their own, I ended up having to get rid of my car. Hybrid, high voltage system was failing on it and at cost of repair outweighed the value of the car. Of which they still gave quote on so I could make an informed decision, explained the repair in detail and what would be involved. I would highly recommend services from here. Their goal is to keep your car going and prevent large issues from developing. For when the bigger issues crop up I feel confident in their ability to provide top tier services. read more

Great service. I really like the owner. They take care of all my auto needs. This is the only shop I recommend.

Yes, they are pretty knowledgeable and fair with everything. The guy ramses, is great. He takes the time to explain every process. My parents referred me, they go here. .... Thanks you read more

Prestige Auto Works - Auto Repair Near Me - Sacramento, California

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Great auto repair shop. Helpful, efficient, honest and they know what they are doing. We really trust them.

I'm behind on updating this review, but I have kept it in the back of my mind for the last few months. My old car has been through a lot and just like myself, getting older by the minute. My most recent vehicle complication was when the transmission started failing. I searched on Yelp for a nearby transmission specialist. I brought it in and after a long waiting period of days, I was told that besides my transmission needing to be rebuilt, they discovered that my front axles were cracked! My brain quickly took me back, when Prestige Auto Works had already noted this when I brought my car in for other issues. At the time, I just couldn't afford to get everything completed, so, instead, took my car to Les Schwab for a free tire rotation. I asked them to check my front axle assemblies at the same time, and was told they were in good condition. That's when I had some doubts about Prestige, (and now Les Schwab). So much for a second opinion! Prestige was accurate all along! I had my axles fixed at the transmission place, since I was already there, but felt really bad about my previous review. It is time for me to make amends and apologize for doubting them. I also realized that Prestige Auto also works on transmissions! This location is a definite one stop shop for all things auto repair! At least I came in recently to have my car pass smog and certified. I'm sure I will need future services again, but hopefully not too soon! read more

(Update) Prestige's response contains inaccuracies that I'd like to clarify. The vehicle's owner (my wife) was never directly consulted; instead, approvals were obtained through a third party -- a close friend of the service manager -- who did not own the vehicle. That's a clear communication and authorization problem. Their reply is also written as though it comes directly from the owner, Andre K, but neither I nor the vehicle's owner have ever spoken with him. All of our interactions were solely with the service manager. That makes it difficult to take their version of events at face value. Prestige further misrepresents what happened afterward. The recurring error codes were confirmed by Meineke before I performed minor maintenance, and the same codes persisted afterward. Elk Grove Jeep then diagnosed the real cause: Prestige had failed to reinstall components correctly, leaving missing fasteners and loose connections. Once those mistakes were corrected, the Jeep has run flawlessly for hundreds of miles. Rather than accepting responsibility for their workmanship, Prestige has chosen to shift blame onto me and others. That is disappointing, because all I ever requested was reimbursement for the dealership's work to correct Prestige's errors. Errors can happen in automotive repair -- but refusing to acknowledge and resolve them is the real issue. If Prestige chooses to resolve this fairly, I am happy to update my review accordingly. (Original) This business is corrupt. It's the kind of place that gives non-brand auto shops a bad name. They overcharge, replace unnecessary equipment, and perform shoddy work. When you get them to fix their work, they expand the scope of the job and force you to unnecessarily replace more parts. I took my vehicle to Prestige due to some mechanical and electrical problems that should've been covered by my third-party warranty. Prestige had my vehicle for several weeks, and the scope of the work consistently expanded. Rather than diagnosing specific issues, the technician threw the kitchen sink at it and assured me that many components needed to be replaced. After several weeks, I picked up my vehicle and immediately experienced more (and new) problems. Prestige then charged me to jump start the vehicle (that was still on their lot), replaced components, and then when the components they replaced didn't solve the problem, they charged me to remove the replaced part and reinstall my original parts. I picked up my vehicle after several more weeks and several thousand dollars more. My check engine light was still on. I took it back a third time. Without much explanation, the shop informed me that my vehicle repairs were complete and that it was ready for pickup. After two starts, my check engine light was back on. I took the vehicle to the dealership's service center for resolution. After working on the vehicle for a day, the technician determined that Prestige had failed to correctly reinstall components on my vehicle, which resulted in all the codes I was getting for check engine. Vehicle dealer's technician replaced missing fasteners, torqued everything down properly, and the error codes all cleared. I have driven the vehicle several hundred miles now without problem. When I went to Prestige to seek resolution (simply to have them pay my costs for the dealer technician to fix their mistakes), they denied any wrongdoing and stated that because I didn't bring the vehicle back to them (for a fourth time), they could not and would not accept responsibility. This behavior is immoral, corrupt, and reprehensible. I would never recommend this establishment. read more

I have been coming to Prestige Auto for years now and I have had the best experience with staff. The quality of work and timeliness of completing the job is wonderful. I don't doubt that my car is taken care of with utmost care. The value of cost is reasonable for the work. I can depend on getting service requested quickly whenever I need them read more

We brought our car at prestige auto works and they did great on checking our car.. we always bring our car at prestige everytime we have a problem with our car... read more

My family and I have been taking our vehicles to Prestige Auto Works for many years and they've always done exceptional work. They are honest, reliable and go the extra mile to accommodate us. I highly recommend them. read more

Prestige Auto Works - They're working hard at the counter, but have time to snap a pic with me! - Auto Repair Near Me - Sacramento, California

Professional and knowledgeable on replacing Landrover water pump. Reasonable price and friendly staff.

Great service, I've accidentally found them after trying numerous shops who were not able to took my damaged locked keys. Will definitely return in the future. read more

Andre provided above and beyond service. Bring your vehicle here if you want to be treated well and with respect.

Very communicative. Great customer service. Very efficient. Happy with my service overall.

This is the worst car experience I've ever had. I do not recommend this place to anyone who is using their maxcare. They will allow as many appointments to come in as they can, and having an 8am appointment doesn't actually mean anything. According to Stephanie, what they give is a drop off time and not an appointment. BUT EVERYTHING I GOT SAID IT WAS AN APPOINTMENT. I dropped my car off at 8am FOR AN APPOINTMENT. And they didn't perform my diagnostic until noon. No one from this shop EVER called me about my car. Every interaction we had today was initiated by me. When I called and spoke to Stephanie at 1pm she told me that they were almost done with my diagnostic and they would call me when they were done. No one called me for an hour, so I called back again and my calls didn't even go through on my cell phone, so I call from my work phone, a number they don't have, and then all of a sudden my call goes through. When I finally spoke to Stephanie again she put me on hold and I got left there so long, my call was picked up by a man. Who then told me she was still busy, and then she finally got back to me and said she would send over the report. I then got told that I needed to read the report and go over it before she would submit the claim for my warranty meaning that to this moment, she still hasn't done it. And while I understood I wouldn't be getting my car back today, I didn't expect to end up with no car for the weekend. She told me it would take her over an hour to submit the claim with the warranty, which means that since she had my car since 8am she chose to wait until the end of the day specifically because she thought other people were more important than me. Honestly very convinced this is race based as I saw no one who looks like me working there, but multiple cop cars being worked on. So next time I see that, I'll know it's not a shop I can receive good service at. Also I can't even get my car back because she didn't submit the claim so I would have to pay the diagnostic fee because she didn't do her part and file the claim. So now I can't get my car back, and they closed at 5pm for the whole weekend. They don't ever call me about my car. They don't always have a working phone line, and they are probably racist. I have contacted CARMAX and let them know that this is not a suitable partner for maxcare and will not let up until they are removed from the platform or get a system where they actually schedule appointments and don't just force you to leave your car with them until they decide they care enough to work on your vehicle. They could give updates or do the work, and they choose not to do either if you're not the kind of customer they value. I knew Stephanie was going to be an issue when she tried to talk to me like I was stupid when I was dropping off my car, next time I will take my chances with faulty electrical as opposed to coming here. If you need someplace to take your car and you have car care through CARMAX, DO NOT TAKE IT HERE. Reach out to the CARMAX service center and ask where they recommend. Had I done that, I'd actually be able to have a vehicle or at least have an experienced humanity in this process. And I'm sure this goes without saying but after the diagnostic, they are no longer authorized to perform work on my car. This has been the most frustrating process of my life. And being spoken to like I'm stupid on top of it will be the reason I never let this go Stephanie. See you Monday and if you don't submit my claim, I will NOT be paying to get my car back because you will have chosen to leave your part of the contract unfulfilled yet again. Oh and I forgot to mention that after no one called me back, and I couldn't get through on my cell phone, they answered in 2 rings when I called on my work phone. It's just not an operation that functions in a way that makes me feel comfortable doing business with them. If you only want to service people who understand cars, then maybe don't just take every appointment that comes your way. I shouldn't have to learn about the inner workings of my car to get my car fixed. That's why I brought it to you, I thought you were professionals. Oh and if you look, most of their recent positive reviews are from faceless profiles with no other activity. I will be contacting the better business bureau. read more

Extremely overpriced, tried to charge me for things I didnt need and I found a way better and reliable auto shop.