1. Compass Home Inspections

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Compass Home Inspections

5.0 (1 review)
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Home inspection

Environmental testing

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8 years ago

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Aire Serv of Newark DE

Aire Serv of Newark DE

(15 reviews)

Chuck came out to diagnose and repair an issue on ourA/C. I felt that the pricing was fair, and he…read morewas knowledgeable. The problem was resolved quickly. A++

I recently (within the last few years) had mini-splits installed all throughout my house. No less…read morethan 6 Heads and 2 outdoor units capable of 4 heads apiece. I had a three company bidding war going on to see who would, in the end, give us the greatest value for our system. It turned out that Aire Serv, through the owner's brother, gave us the best equipment for the best value. So we went with Aire Serv... and then I've had nothing but headaches since. 1. One of the six heads iced up thick enough make snowballs. One of the installers connected the refrigerant line from another head to it, so it iced over even though it didn't need coolant. 2. My largest head carrying the most load has had issues since very shortly after installation. I was told "there's nothing wrong", "there's not enough coolant", "there's too much coolant", "there's nothing wrong" again, "it's your fault", and finally one of their technicians correctly determined the blower wheel motor was defective and got it replaced, but not until being gaslit for no less than probably 4-6 technician calls. 3. When I went to purchase the maintenance agreement, the owner's brother never told me the price he was quoting me was for only 1/2 of my system. Imagine my surprise when the maintenance agreement was double the price. 4. One of the heads leaked water over my original hardwood floors and caused damage. Why? Because an installer didn't wrap the refrigerant line in insulation so it condensed and ran down my wall. Their fix? sand it down until you can't see the damage. 5. I was told by one of the technicians "I'm not sure this system was designed correctly. You probably need another head for your main living area". Awesome! So the system I purchased wasn't correctly sized or designed? That's just great! No wonder I feel like the system doesn't do a good job of keeping my living space cool in the summer time. 6. And now, I'm being told if I want to maintain my warranty that I have to purchase surge protection for over $1,500. It can only be installed by them. I can't get my own protection or contractor. I'm pretty sure a post hoc change like this is illegal, but I'm not a law professional. I would encourage anyone who is in law to look at this review and consider reaching out to get a class action together. From what it sounds like, Aire Serv is doing this to all of their customers. It's not OUR, the customer's fault, that Aire Serv did not have the foresight to consider that surge protection would be a great idea for installations... but they certainly are trying to make us pay for their hindsight. I would NOT recommend Aire Serv. If you have a modicum of handy homeowner skills, just get a Mr. Cool DIY system from home improvement stores for 1/4 of the price. Or better yet, just buy the $400 in window mini-split units that look like legacy window units and save 90% of the cost of install. If you don't or can't install it on your own, there are other HVAC companies, like Moon Air. Don't get me wrong, the system works 75% to my expectations. Mitsubishi makes great mini-splits. But go through another company other than Aire Serv - they are the problem.

Pro-spect Inspection Services

Pro-spect Inspection Services

(55 reviews)

Buying a home can be stressful, but Bryan made the entire inspection process informative,…read morecomfortable, and enjoyable. He welcomed my fiancée and I from the start and took the time to answer every question we asked without hesitation. What impressed me most was his combination of professionalism, honesty, and exceptional work ethic. Bryan's attention to detail gave us confidence in our home-buying decision, and it was clear that he genuinely cared about helping us understand every aspect of the property. It's uncommon to find someone with both the personality and dedication that Bryan brings to his work. If you're buying a home in Pennsylvania, I highly recommend requesting him specifically. Don't just take my word for it, his track record speaks for itself. I would recommend Bryan a million times over. His honesty and expertise are worth their weight in gold. Thank you again Bryan!

I am very disappointed with them. The inspector didn't do a thorough job. He missed several…read moreelectrical issues and heating and plumbing issues, as well as septic issues. Since I bought the house, I've had nothing but endless problems with clogged drains, broken dishwasher due to a burned out pump; the heat pump was also burned out and the baseboard radiators were leaking. The inspection report showed no discrepancies. It has cost us several thousands of dollars to repair electrical and plumbing and heating and septic issues. I filed a claim with them. They told me that the best they can do is give me a refund for the inspection. I had to submit a waiver though that waived my rights to seek any more remedy. I'm still waiting for this refund.

Compass Home Inspections - home_inspectors - Updated October 2026

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