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Updated over 3 months ago

Services - Comp-Pros

Data recovery

Desktop computer support

Device support or repair

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Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop support

Mobile phone body repair

Mobile phone support

Tablet body repair

Tablet support

Video game console support

Web design

Comp-Pros IT Services & Computer Repair Photos

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Recommended Reviews - Comp-Pros

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Tonya M.

I am completely devastated by what happened to me by this company. This is lengthy, but worth the read if you are taking your device to them. I took my laptop computer here over two months ago. I brought it in for a very simple issue: one key that was not working on the keyboard. 2 months later, I went to pick up the computer and was told that while the technician was trying to remove the keyboard from the computer the motherboard was impacted and my computer no longer works. He showed me my computer and it was in pieces. But BEFORE he fully explained this to me, he charged me $260 and gave me a laptop that looked just like mine, and mumbled something about all the time it took him to fix my laptop. I didn't fully understand what he was saying because he was complaining somewhat incoherently and going off on tangents. It wasn't until after I paid and as I was about to leave that I looked down and saw a chip on the computer he had given me that wasn't previously there. I then asked him to clarify what had happened and after several attempts, he explained that as he was trying to replace the keyboard, he impacted the motherboard and my computer was no longer useable. He then took it upon himself to purchase a used computer that was similar to mine. He did this all without ever calling to inform me of what had happened to my computer (despite me reaching out several times for a status over the course of the month) or even calling to ask me what resolution I would be open to. I was FLOORED. When I asked him why he didn't tell me what had happened before trying to conceal it and pass off a computer that wasn't mine as my original laptop, his response was "I didn't want you to freak out." I was calm. I told him that what he did was unprofessional and that I would not have agreed to accept a used laptop. I explained that I have no idea where he got the computer from, that I have no intention of using someone else's computer, especially since I do not know if this used computer has any problems. He agreed and said that until the computer is used, there is no way of knowing if it has any issues, but that he knew of no other solution. He offered a 60 day warranty on the computer. I could not believe this was his idea of a fair resolution. I asked him to refund me the $260 I had paid and he said he would not, because what I paid for was a new keyboard, and that is what he was giving me. Again, FLOORED. I asked where he got this laptop from and he said from the internet. He said it took him hours to find a computer similar to mine and he admitted that the true condition of the laptop was not known and would not be known until it is actually used. The cherry on top: When I checked my computer, a significant amount of my data from the computer was missing. He had no explanation for why this was, but confirmed by comparing the data usage that in fact data was missing. I left my computer there and I was assured that the missing data would be recovered. When I returned some 3 or so days later, the data was not recovered and the tech didn't know why. I took the imposter computer home that first day because I wanted to ensure that my data was safe while the external hard drive the tech asked me to bring in was being loaded. I told the tech that I had no intention of keeping the computer. I reached out to the owner in hopes that I could resolve this. I explained to the owner what happened and asked for him to pay for a portion of a new laptop (same model). The technician told me he paid $550 for the imposter computer. I asked the owner to take back the imposter computer and give me $700 to resolve this (this is only $150 more than what they allegedly paid for the imposter computer). I would be assuming the rest of the costs, which would be about $400 out of pocket. The owner even agreed with me that what the tech did was wrong and that he, himself, would not want a used laptop. The owner said he would not be giving me any money and that instead, they were willing to FIX my computer. FYI: My computer is in pieces. I have the bottom portion of my computer, which I have attached a photo of, but the tech refused to give me the screen to my laptop because he wanted to sell it. Unbelievable. I told the owner that I (rightfully) did not want his company performing any work on my devices and that his suggestion was confusing given the fact that his technician had told me that there was no way to fix my computer, which is why he purchased this imposter computer without my consent in the first place. Why should I trust these people to work on my laptop after all of the shoddy work and dishonesty? 1. You demolished my computer 2. You lied about demolishing it 3. You tried to pass off someone else's computer as mine 4. You told me that my computer could not be fixed and now you are saying you will fix it....Shall I go on? I am so upset I don't even know where to begin.

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4 years ago

Comp pros has helped me twice. Both times charged a reasonable price and had the work done in 24 hours.

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Kimberly W.

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6 years ago

It would have been nice to hear other options for a hardware issue. But really this is a 5 star customer support service the tech's provide.

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Kimberly W.

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Photo of Lisa S.
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12 years ago

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Kimberly W.

Helpful 6
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12 years ago

Helpful 7
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12 years ago

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Kimberly W.

Helpful 3
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5 years ago

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Kimberly W.

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7 years ago

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Kimberly W.

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13 years ago

Helpful 5
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4 years ago

Came here to do a full upgrade of my old laptop. They were fast and affordable. Definitely recommend.

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Kimberly W.

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6 years ago

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Kimberly W.

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8 years ago

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Kimberly W.

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7 years ago

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Kimberly W.

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10 years ago

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Kimberly W.

Helpful 1
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8 years ago

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Kimberly W.

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12 years ago

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Kimberly W.

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Photo of Emad W.
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6 years ago

Very professional experience. Quick service and great customer service support. Definitely recommend.

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Kimberly W.

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11 years ago

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Kimberly W.

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10 years ago

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Kimberly W.

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10 years ago

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Kimberly W.

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5 years ago

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Kimberly W.

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5 years ago

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Kimberly W.

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7 years ago

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Kimberly W.

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7 years ago

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Kimberly W.

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7 years ago

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12 years ago

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Kimberly W.

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6 years ago

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Kimberly W.

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12 years ago

Helpful 3
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5 years ago

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Kimberly W.

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7 years ago

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Kimberly W.

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5 years ago

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Kimberly W.

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6 years ago

It's such a hassle to be without a computer. They fixed my computer and upgraded it too. Working same as before. Nice work.

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Kimberly W.

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14 years ago

Helpful 0
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11 years ago

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Kimberly W.

Helpful 1
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7 years ago

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Kimberly W.

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7 years ago

Helpful 2
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5 years ago

Helpful 0
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11 years ago

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Kimberly W.

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5 years ago

CompPros provided excellent service for my broken computer, and recommended affordable fixes so it wouldn't happen again.

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Kimberly W.

Thank you for your awesome review, Megan! We appreciate it. Keep safe!

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8 years ago

Awesome! Fixed a mysterious issue with my windows PC in less than a day. Fully endorse!

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Kimberly W.

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11 years ago

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Kimberly W.

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Andre is so helpful and knowledgeable, and has helped me many times with computer issues.

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