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Updated over 3 months ago

Services - Comp-Pros

Data recovery

Desktop computer support

Device support or repair

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Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop support

Mobile phone body repair

Mobile phone support

Tablet body repair

Tablet support

Video game console support

Web design

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Recommended Reviews - Comp-Pros

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Tonya M.

I am completely devastated by what happened to me by this company. This is lengthy, but worth the read if you are taking your device to them. I took my laptop computer here over two months ago. I brought it in for a very simple issue: one key that was not working on the keyboard. 2 months later, I went to pick up the computer and was told that while the technician was trying to remove the keyboard from the computer the motherboard was impacted and my computer no longer works. He showed me my computer and it was in pieces. But BEFORE he fully explained this to me, he charged me $260 and gave me a laptop that looked just like mine, and mumbled something about all the time it took him to fix my laptop. I didn't fully understand what he was saying because he was complaining somewhat incoherently and going off on tangents. It wasn't until after I paid and as I was about to leave that I looked down and saw a chip on the computer he had given me that wasn't previously there. I then asked him to clarify what had happened and after several attempts, he explained that as he was trying to replace the keyboard, he impacted the motherboard and my computer was no longer useable. He then took it upon himself to purchase a used computer that was similar to mine. He did this all without ever calling to inform me of what had happened to my computer (despite me reaching out several times for a status over the course of the month) or even calling to ask me what resolution I would be open to. I was FLOORED. When I asked him why he didn't tell me what had happened before trying to conceal it and pass off a computer that wasn't mine as my original laptop, his response was "I didn't want you to freak out." I was calm. I told him that what he did was unprofessional and that I would not have agreed to accept a used laptop. I explained that I have no idea where he got the computer from, that I have no intention of using someone else's computer, especially since I do not know if this used computer has any problems. He agreed and said that until the computer is used, there is no way of knowing if it has any issues, but that he knew of no other solution. He offered a 60 day warranty on the computer. I could not believe this was his idea of a fair resolution. I asked him to refund me the $260 I had paid and he said he would not, because what I paid for was a new keyboard, and that is what he was giving me. Again, FLOORED. I asked where he got this laptop from and he said from the internet. He said it took him hours to find a computer similar to mine and he admitted that the true condition of the laptop was not known and would not be known until it is actually used. The cherry on top: When I checked my computer, a significant amount of my data from the computer was missing. He had no explanation for why this was, but confirmed by comparing the data usage that in fact data was missing. I left my computer there and I was assured that the missing data would be recovered. When I returned some 3 or so days later, the data was not recovered and the tech didn't know why. I took the imposter computer home that first day because I wanted to ensure that my data was safe while the external hard drive the tech asked me to bring in was being loaded. I told the tech that I had no intention of keeping the computer. I reached out to the owner in hopes that I could resolve this. I explained to the owner what happened and asked for him to pay for a portion of a new laptop (same model). The technician told me he paid $550 for the imposter computer. I asked the owner to take back the imposter computer and give me $700 to resolve this (this is only $150 more than what they allegedly paid for the imposter computer). I would be assuming the rest of the costs, which would be about $400 out of pocket. The owner even agreed with me that what the tech did was wrong and that he, himself, would not want a used laptop. The owner said he would not be giving me any money and that instead, they were willing to FIX my computer. FYI: My computer is in pieces. I have the bottom portion of my computer, which I have attached a photo of, but the tech refused to give me the screen to my laptop because he wanted to sell it. Unbelievable. I told the owner that I (rightfully) did not want his company performing any work on my devices and that his suggestion was confusing given the fact that his technician had told me that there was no way to fix my computer, which is why he purchased this imposter computer without my consent in the first place. Why should I trust these people to work on my laptop after all of the shoddy work and dishonesty? 1. You demolished my computer 2. You lied about demolishing it 3. You tried to pass off someone else's computer as mine 4. You told me that my computer could not be fixed and now you are saying you will fix it....Shall I go on? I am so upset I don't even know where to begin.

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5 years ago

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4 years ago

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7 years ago

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6 years ago

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7 years ago

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12 years ago

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8 years ago

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4 years ago

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5 years ago

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6 years ago

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5 years ago

Felt good about leaving my computer here after speaking with Antonio. He was able to get back all of my data back after it crashed.

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5 years ago

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5 years ago

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7 years ago

Great service by Gina and Tony. They quickly replaced the part, and were very friendly. Thank you, Guys!

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7 years ago

Really good service! They over-delivered on what we'd asked for and provided some extra fixes at no cost. Thank you so much!

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7 years ago

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Ask the Community - Comp-Pros

Review Highlights - Comp-Pros

Andre is so helpful and knowledgeable, and has helped me many times with computer issues.

Mentioned in 27 reviews

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STAY AWAY If you are looking for professional and reliable web development services. We had a quite…read moredisappointing unprofessional experience with this group, specifically with David Kamjoo. Almost feels like many of the reviews on here are fake. We hired them to add several new pages and landing pages to our existing website. We explicitly defined our scope of work and expected timeline to launch our website from the beginning. Many of the items we sent to David were lost in emails even after multiple rounds of Zoom calls and him recording. We worked with David and his developer, which happens to be some person outside of the US, for about 3 weeks. Eventually nothing was completed for us to launch on our existing website. After rounds of back and forth with content that we supplied and many emails asking for various items all the time, David started asking for more money and complained that wanting to launch our new pages after 3 or 4 weeks was too much for him to handle and that he was not able to work under this kind of pressure. We had no issue paying him more money as it was way cheaper to begin with (just like his service) however, it seemed like he knew he was not capable of delivering something professional after all and decided to quit. We agreed to receive our money back and part ways. Our wasted time and frustration will never get sompensated and it was clear that our time and trust to this business did not mean anything to this team. Basically zero customer service. More importantly, we really didn't appreciate the fact that they use cheap labor from some other country with language barriers and only act as a middle person. We specifically didn't want this type of service as we had interviewed several other developers on Upwork and other freelance websites, but eventually ended up getting the same level of service at a more expensive price. Basically nothing is done in house, David is just the face. Rarely inclined to leave negative reviews but unfortunately this is a fair observation based on the service that was provided to us. If you are looking for reliable trustworthy web development service, I strongly recommend staying away from this business - it's almost a scam and you will regret the time and money you spend here.

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Comp-Pros - itservices - Updated May 2026

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