I would not recommend CSG for services, especially if you're looking for flexibility or a timely appointment. While everyone who I worked with treated me kindly, my issue is with the way this place operates,
The wait time for my intake was around 2 weeks. That didn't strike me as an issue. However, to see the psychiatrist I felt was correct for my needs that was an additional 3 weeks. I was more than happy to wait even though I really could have used support sooner as I stated in my intake.
I took PTO to prepare for my appointment. And the night before my appointment, I received a voicemail right after the CSG's work hours ended saying that my appointment was canceled due to weather. There was no additional information on what my next steps were. There was only rain in the forecast. I waited to hear back but didn't and called back to get the regional number to then be transferred back to my branch voicemail again.
I left a voicemail and didn't hear back within the day. I called the regional number back 2 days after to find that they can't do anything to expedite this process and that it was my responsibility to reach back out. I had no information prior, so if I didn't call back no one would have reached out to me. Given the nature of this business, it rubs me the wrong way and seems like there isn't any actual care. read more