I see the review that was so negative and I plan to correct any deficiency presented to me. Plan is…read moreto arrive on Thursday. I will work hard to return to my home.

Literally the worst place to send a loved one, my grandmother and grandfather were both there while…read moremy nan was there they lost her clothing and the tv then she passed away then my grandfather broke his leg and went there they lost his clothes his leg brace he needs to walk and his false teeth broke they still haven't found his brace or clothes and never replaced his teeth stay away from this place if you value your loved ones thankfully my pap is leaving soon poor guy

I am now more upset than ever since the "Retreat" has closed down due to financial problems. I…read morereceived a bill in the mail for almost 200.00 stating that since they shut down they feel that they are owed this money! They are insane if they think that this dump is getting a single dollar from me! It is sad to think what happened to the 2 CEO's that they are trying to milk every penny from people/clients who do not have the money!

I got to retreat on a Saturday afternoon. Monday and Tuesday I was not eating , and the staff kept…read morefreaking out, about my so called eating disorder, they sent me to a hospital, and when I came back my stuff was packed up! Not even given a chance to discuss why I wasn't eating, my husband had to drive at 930pm to pick me up from Maryland which was a 2/12 hour drive or else they would of called me an Uber which would of cost a lot of $ no I don't recommend Retreat if you say something to your counselor they will blow it out of proportion

The PT and OT were tougher than I thought, but just like I liked it there was no therapy on Sunday…read morewhich I didn't like which caused me to be bored. I enjoyed the people they were tremendous. I would recommend I would give six stars if I could.

Absolutely abhorrent and horrifying levels of apathy. My family member was bedridden in the…read morehospital for nearly 2 months; her PCP, social workers, OT, PT, wound care nurse all agreed she was a prime candidate for rehab. The doctors here turned her away for being "too unhealthy." We got an ER evaluation the next day, where the doctors involved also concurred with her need for rehab, and when we sent that evaluation to Lancaster Rehab, they now claimed she was "too healthy" --ONE DAY after claiming the opposite-- and rejected her once more. Luckily there are other rehabs around that are more willing to uphold their responsibility and duty to care for those who need them most. But I would stay as far away from here as possible -- they do not want to help you!

My husband went there after a knee operation and was 82. He developed a very serious UTI after…read morebeing put in a diaper and was not encouraged to eat his food. He was found one morning barely breathing with very low blood sugar and was sent to Holy Spirit Hospital and is not awake or responding- the outlook is very bad we are heartbroken. Encompass says they are short of people. We would like to sue. Carla Bender

I was astounded by the lack of care and communication from Encompass rehab. My mother-in-law was…read morerecovering there. Her surgeon had told her that she may need 2 months of rehab - well, Encompass discharged her after 2 weeks. My father in law and my husband repeatedly called and left messages for her caseworker, Autumn, and she didn't return their calls. They were trying to understand why she was being sent home so soon when she obviously was not fit or ready to be sent home safely. While she was at Encompass during those 2 weeks, she fell while she was under nurse supervision in 2 separate instances. One of those instances was the day before she was scheduled for discharge. It boggles my mind that she was such a fall risk, yet Encompass thought it was fine to send her home to her 71 year old husband to take care of her. At the very least, she should've gone to a sub-acute facility until she was recovered enough to go home. Encompass did not set up the hemi walker nor the transfer board that she desperately needed to keep her safe at home. My father in law was left alone with NONE of the necessary medical devices to take care of her properly nor safely. Autumn did finally reply about those devices - she told him that "she'd look into it" and he never heard from her again, nor did the walker or transfer board ever arrive. Luckily, the at-home-care nurse from an agency that was scheduled to check in arrived within 24 hours of discharge and that nurse was a god send. She saw how unsafe my mother in law was at home and she called an ambulance and had her taken to the ER. She told us that my mother in law should've NEVER been sent home in this condition and she would've refused to sign off on papers that the patient was safely able to be at home. She is now safe in the hospital, waiting to be sent to Hershey rehab. I had also called and left a message for Erin Anderson, the Director of Quality. I never heard back from her. That seems to be the pattern there - they let calls go to voicemail and never return them.

We are greatly impressed by the thoughtful caring service of your CAREGIVERS. They go beyond the…read morecall of duty. The management staff has been very helpful through my loved one's transition! Marian

From the owner: The support seniors need to lead full and independent lives…read more Linden Village, a personal care community, is situated on over four acres of landscaped grounds. It is designed to enhance community-style living. There are four cottages connected by pathways shaded by trees and enhanced with flower gardens. The community center offers a great room for activities and socializing, a health care center and beauty and barber shop - all conveniently and easily accessible to each cottage. Linden Village is located on the same campus as ManorCare Health Services and can provide skilled nursing and rehabilitation services for those residents recovering from illness, injury or surgery.

I came in here to help a patient of mine. The place is dirty. The care is very lacking. as a prime…read moreexample. Yesterday I needed the resident's hearing aids. I asked the Nurse aid Alex for them. She said the nurse has them locked up but she ill go get the keys. After an extremely long wait I go to walk out. Almost at the entrance I find Alex sitting talking and laughing with another employee. I reminded her about needing the hearing aids, she was completely nonchalant about her just taking her good old time. I tried to tell a supervisor, but they haven't been available either.

If I could give them no stars I would. This place is so dirty!!! They never have linens or slip…read moresocks. I've seen bugs all over they building. Looks like floors haven't been washed in months. Don't bring your loved ones here!!!!

I made a chiropractor appt here for my husband after he complained of a neck/arm pain for a few…read moreweeks, they make you set up a 30 min consultation first and then you have to come back for an actual doctors visit separately, which I've never seen done anywhere else. After seeing the doctor on his second visit they discussed a 6 appt treatment, my husband didn't go back after that. The chiropractor told him that he doesn't 'crack' patients anymore, because it's a dying treatment, WHAT? Every chiropractor that my friends and family go to, specifically go to them to be cracked, but ok? After not getting any relief my husband sought out a doctor and was referred to a different chiropractor. This office also has massage therapists and my husband said the office was always busy, so they must be doing ok despite not having a great chiropractor ‍ it was also clear that the chiropractor has a hand/wrist injury and maybe that is why he doesn't crack patients. Overall would not recommend for chiropractic work.

I've been a regular here for a few years and love everything about them. Every employee I've…read moreencountered has been super friendly. My son has experienced the chiropractic side and has had nothing short of an outstanding experience. I've stuck to massage and have been super pleased. I've tried several of the massage therapists and have enjoyed each of them. Each person is respectful and listens to what you want. I highly recommend A Therapeutic Effect!

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family