Excellent results after struggling with family member being treated for depression and anxiety for years.

0 stars. I went here as a child and Robin the secretary is the meanest most horrible woman I've ever encountered. My doctor office faxed them the need for my medical records In January 2021 and they weren't received until April 20th. She violated HIPAA by saying I had to pay my bill in order to receive MY records. I told her of this violation and some how magically they were received. read more

Let's see, where to begin? Let's talk about the secretary I was almost never seen on time, and the one and only time I complained, the secretary spat (not literally) a nasty reply of, "She always makes enough time for you," which never once applied to me because most of my appointments were over in under 30 minutes. This was typical of my experience with the secretary, who is just sweet as pie until you challenge her to step outside of her comfort zone, at which point she shifts quickly into a morose "okay if I HAVE to" attitude which can precipitously drop well into full-on nastiness. She is NOT a nice lady, but she puts on a reasonable facsimile when it suits her. When I changed jobs, I was told that my new insurance was not something they participated in "because they are impossible to deal with". I told the secretary that my wife's insurance would cover me, but I had to first give them an explanation of benefits. I was refused because they didn't want to deal with it, and was given some vague directions about how to do it myself. Instructions that a typical clinically depressed person would find overwhelming - which I did. So I didn't make an appointment again for 6 months. Now, the doc. She's invisible unless you're in her office. Never once has she returned a phone call - I imagine she'd have to charge me ten dollars per minute (more on that in just a moment). She's a kind person, but she seems to be disconnected from the reality that I live in. She once told me that if I slipped up on started using drugs again, she'd stop seeing me as a patient. I got ONE warning. Yeah, thanks for dangling that over my head when what I needed most was a soft place to land and a little support. Instead, she tries to run your life and give a list of do's and don'ts. Charged me extra to fill out FMLA paperwork, nothing any doctor or clinic has ever done before or since, although I was assured this was a totally normal practice and that $125 was a totally normal fee. Several weeks ago week, when I requested a refill from my pharmacy, she denied it. And she denied to again this morning. Without ever telling me - oh, aside from the one and only notice that I received on Friday of the next week, informing me that I owed them money, and that my status as a patient would be terminated in two weeks if I didn't call. I was not provided any instructions on how to make sure my meds would be properly managed outside of her care. I had to call to find that out, as well as to learn that I might not be able to get my meds because technically two weeks from now means right now which means she refuses to approve my refills. So yeah, she sure is a caring person for letting a mentally ill person go without meds for days without any real warning. She could have told me any time in the previous week since she denied my last request without informing me. They have also failed to fax my medical records to my new provider. Nothing this practitioner does is illegal or unethical. It's just done WRONG. They only care when it's convenient. What concerns me, what can and probably WILL eventually get her sued into an early retirement is the fact that while I am a relatively stable and capable person, given my condition, and can manage to get done what I need to get done to make sure I keep getting my meds, what about somebody so devastatingly ill that they cannot do those things? How long would they go without meds? Don't ask Fernando MD and Associates, because they definitely DO NOT have an answer to that question. It doesn't seem to concern them in the least. And that's why you shouldn't entrust them to care for you or your loved ones. Under no circumstances would I recommend this practice to anyone. read more

Sadly these poor reviews are true. I had hope for this doctor but she really needs to stop practicing. Perhaps over the years I've been blessed to have landed in capable hands and managed very well. This practice is difficult to get in touch with and they leave you hanging. During our consultation she continually changed comments I made and I had to correct her in an effort for transparency. I have never had a medical professional twist things around and it concerned me enough that I left. I will never go back and can't advise anyone who needs care to go here. read more

I've been going to Dr Fernando for 2 or 3 years and she's helped identify an optimum combination of medications for maintenance. I can't identify with allot of the comments other reviewers have made. read more

I have had no luck finding a good psychiatrist until I got hooked up with Dr. Fernando. I have had truly insulting and indifferent ones before. I have to say that I had to go to the office to get a first appointment since they wouldn't return a phone call from a non-patient. Once I got started with her (had to wait 3 months for an appointment) I have had no problems with getting calls returned and questions answered. Dr. Fernando is very knowledgable and thorough but can be rather assertive and persistent. As the patient I have to be clear and assertive about my preferences and choices. I don't have a problem with that but some may. She spends an adequate amount of time with me and takes regular health measures (weight, BP, blood tests). She has gotten me on a regimen that is working after spending several years having no success with others. Maybe not the most warm and fuzzy doc but she isn't my therapist, she is my meds doc. Highly recommend in this area where it is hard to find a good psychiatrist. read more

I have never met a medical professional who was as disrespectful as Dr. Fernando. She seems extremely knowledgeable, but should not be having contact with patients if she can only speak by belittling them. I was interrupted, told to hurry up, and was not allowed to discuss my concerns or preferences. I have never had a doctor so blatantly show her prejudices and have no sense of sympathy to a patient desperately trying to get help. I was treated terribly and her judgmental attitude is shocking for someone in a field that requires sensitivity. read more