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Community Self Storage

2.3 (3 reviews)
Open • 9:00 am - 5:00 pm

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Public Storage

Public Storage

(20 reviews)

I had need of storage space and was with this Public Storage facility for a number of years. I…read morewould NOT recommend them unless you are prepared to pay double what you sign in at. Yep. They signed me at a reasonable monthly "special" rate of 50.00 and each year raised the rent so significantly that after four years I was being charged $110.00 per month! Yikes! I was on automatic payments through my bank so it wasn't like they had any problems getting my rent on the first of the month. I did not think it was legal to do this. After four years I said enough and moved out. Also they did not clean the exterior around your unit so I was cleaning leaves and tree branches away from my garage door and there were LOTS of spiders. High rates for outside unit, not temperature controlled, full of bugs. Yuk.

I rented an outside storage lot for my cargo trailer in the Fall of 2021. They assigned a space in…read morea gravel lot backing to a ravine. I asked for a pull through spot and they said they had none. Service was good, until I tried to put my equipment back in the last week of January 2022. I had asked again if any pull through spots were available and advised that I would probably move if not. They said none were open. I drove into an ICE covered lot and it was impossible to back the trailer into my assigned spot. The conditions of the lot were so dangerous and they had rented all of the spaces so that it wasn't even possible to drive around the end of the row to get out. I spent 20 minutes backing the unit up risking damaging my trailer and the other tenants parked there and finally got the HELL out of there. I called them up and said that I was cancelling due to the abysmal condition that they had allowed. This was Feb 1, 2022. On the next day they auto charged my credit card, which charge I disputed. After almost two months my credit card company said I had won the dispute, to find a letter from a collection agency two days later. No warning from this poorly managed property and I get this. I will pay it and since I am leaving the state I won't take them to small claims court, but if I had the time I would gladly do so since they don't deserve this money. The place I moved the trailer to pending my move is on Pyott Road in Lake in the Hills and they have a paved lot for ALL of their storage. There was a 4" snow early March and the lot was clear to the pavement a day later. The best part? They are less money. Less money, better managed? Your choice is clear. Avoid this poorly managed place on Rte 31 in Carpentersville. BTW, it's risky business pulling out or into their driveway off that very busy Route 31.

Community Self Storage - selfstorage - Updated May 2026

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