Love this store, it's huge! So many options, staff is pretty helpful, also it's very clean inside!!read more

Great selection of boots for a good price; and, the staff were more than willing to help me find…read morewhat I needed. Special thanks to Lisa for helping me out!!!

HORRRIBLE customer service. Drove 20min to pick up materials a "team member" confirmed over the…read morephone only to get there find out they had NONE of what I drove to pick up and only had different sizes. When I informed them of the issue, they didn't even offer an apology they tried to say I asked for the wrong thing. Uh! NO! You didn't actually Walk back to see if the item was there or it was right. I ended up buying another part there and the cashier told me this team member does that stuff all the time, and noone says nothing to her....confirmed I had a legitimate complaint and she lied to cover up her mistake. Ridiculous....I wont be back. I'll just spend my $$ at Lowes or Home Depot....definitely gone down him with the mgmt there compared to a few years back. Hard pass. I wont be back

McCoy's has been in Gainesville for a long time, and I have been a customer of theirs as long as I…read morehave lived here. McCoy's staff have always been friendly and helpful, and if they don't have in stock what I need they have always pointed me in the right direction. Their prices are competitive, their products are good quality, and it has always impressed me that they are closed Sundays so that their employees can spend that time with family and go to church.

Day's Ace deserves the best review I can ever write…read more It's hard for me to accurately capture a more positive business than the people behind the scenes: all of the many employees in getting valuable components for the home and even the work environment; in the truly beginnings, the store was located in close quarters to the Flagship Kroger grocery store, located at Carroll Blvd., and usually the friendly staff tended to a feline, who roamed around the store. It's since moved to the other extreme end of the large parking lot, near the Denton Movie Tavern; the friendliness must have been "Baked in," because going to Day's Ace is like going back into the good old days, when physical problems around the home could easily be resolved by making a quick run to Denton Center. Cheers, Mark F.

Wow, the customer service (attention) knowledge and variety of products amazed me. I've been to…read moreboth Lowe's and Home Depot trying to find a propane hose and fittings with no luck in help or interest in helping. I will take all my hardware, household goods and bbq business to this store from now on. Surprise yourself and visit them.

Huge hardware store that carries appliances as well as hardware. They DO NOT SUBSCRIBE to the Ace…read moreapp, so don't bother checking for inventory or prices or sales. It won't be accurate. Frustrating since we drove about 30 miles. Customer service people are professional and apologetic.

Exemplary service at Ace Hardware in Justin -- especially from Miguel!…read more I brought my trimmer in because I needed a small replacement part. I showed Miguel a few pictures of what I needed, and he wanted to make sure he understood exactly what I was looking for. I mentioned that I actually had the trimmer with me in my truck. With a grin, Miguel said, "Well, let's go take a look at it!" We walked outside, and before I knew it, Miguel was carrying the trimmer back into the store for me. He took it to the back and discovered they didn't have the part I needed in stock. But here's what impressed me: Miguel didn't come back and tell me he couldn't help me. He found a solution before he ever told me there was a problem. Once he figured it out, he wrote up a ticket, handed it to me, and told me to head to the checkout while he took care of the trimmer. I paid, and when I got to the front, Miguel was already there waiting for me with it. Then he offered to carry it all the way back out to my truck! I assured him I had it from here... The entire transaction took less than 10 minutes. That's what great customer service looks like--friendly, proactive, efficient, and focused on finding a solution rather than explaining why something can't be done. Miguel, along with the other staff members who helped me, absolutely lived up to the Ace Hardware reputation: "Ace is the place with the helpful hardware folks!" Outstanding job, Miguel. This is exactly how you earn a loyal customer.

On May 24th I decided to purchase a Weber Grill from Ace. An E335 Weber Natural Gas Grill, Weber…read moreGrill cover, Weber Griddle totaling $1,674.89. Learned the Justin Ace Hardware was the closest store that had this grill in stock. Great fairly close should be simple. It's been anything but simple. Originally, I was under the impression the grill would be delivered on Tuesday, May 26th but as the order processed the delivery changed to Thursday, May 28th. I received no communication from Ace with any updates so I called the Ace Justin location and learned my grill was ready and it would be delivered in a few hours (Thursday morning). I also learned though that the Weber Griddle wasn't ready as it was in route to be delivered the next day. I learned the Ace Rhome location had a griddle and asked if they could stop and get it and as it would prevent a trip the following day. Great everything is lining up perfectly. I asked the guy the condition of the grill and told him I was pretty picky. No scratches or dents and to inspect it closely. He assured me it looked great. The delivery guy arrived within just a few hours and I joined him on the truck to give the grill a go over. It was super noticeable that it had scratches on the stainless area near the knobs, directly in front. I grab some stainless cleaner to make sure and sure enough it was "damaged" and I simply explained to the delivery person I couldn't accept it. He indicated they had problems with the guy who does the assembly but that he was friends of the owner. I'm not sure how the scratches got there but knew I wasn't buying a Weber grill for $1,700 that was damaged. I ended up calling Andrew, a manager and explained the situation. The driver was on the phone with another manager who insisted the Entire order be returned. Andrew apologized and the driver left with all 3 items. The next day the credit had not been processed. I called and spoke again with Andrew the next day and he indicated I needed to cancel the order via their online platform in order to get the credit. Great, signed on with him and canceled the order. Received a notification that it would take 1-2 days to process the credit. What? Ok no worries. 2 days go by and I call their web team since I placed the order via Aces Website. The CSR called the store, confirmed it had been returned and explains it would take 7-10 days for a credit to post. It was at that very point I became upset and asked to speak to a manager. He indicated I would need to speak to the store management team. What? I requested that he call them and get them on the phone so I wasn't going back and forth. I waited on hold for approximately 15 minutes until someone at the store jumped on. I believe his name was Mike. He indicated the issue was with the griddle but he was taking care of it and I should see the credit post shortly. Nope. Here I am and it's the weekend and no credit had posted to my American Express. I've already purchased another Weber Grill from Lowe's and it will be delivered on June 6th. Fingers crossed. I went with the Weber stealth model to avoid the unnecessary scratches to the stainless steel even though I just had a new secondary refrigerator delivered and Lowe's did an amazing job. Every step was communicated and they were on time, professional and best part no scratches. I like to buy local. But it's times like this where you learn a lesson. ACE Justin...DO BETTER! All this was unnecessary....

I went in here hoping to find a battery for my lawn mower that died . They claimed they had only…read moreone left and charged me twice what it usually cost anywhere else, but I was desperate and took it. Won't be going back

Les was very helpful. I bought a light and it didn't work. Brand new out the box. Les let me…read morereturn it. No questions asked. Gave me cash back even. I also bought a hard to find ball valve. It worked perfectly on my boat lift. Nice to have a hardware store you can trust in such a small town.