Cancel

    Open app

    Search

    Ace Hardware

    3.0 (1 review)
    Closed 8:00 am - 8:00 pm

    Ace Hardware Photos

    Recommended Reviews - Ace Hardware

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Lori W.
    13
    10
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Ace Hardware

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Lowe's Home Improvement - Fittings

    Lowe's Home Improvement

    (17 reviews)

    $$

    Good store, generally organized, and helpful staff. Joe was…read moresuper helpful! And a gentleman in the screw aisle gave me good advice

    I recently had a disappointing experience at the Lowe's in Decatur, Texas. I visited the store on…read moreFebruary 22nd to purchase two storm doors and was informed that a installer would need to come to my home for quote. During this visit, I was told that I could get 20% off if I applied for a Lowes credit card. The installer came to my house on the following Tuesday but informed me that he did not measure storm doors and gave me an approximate installation cost of $199.00. I returned to the store on Thursday February 26 to finalize the purchase and apply for the credit card. But the new associate told me that previous Associate had sent the wrong installer for a quote, and they needed to come out again. Also, the new Associate told me that the previous information about the discount was incorrect-it only applied to the first $100,00 of the purchase. This was not explained to me initially. I had to make multiple trips from Bowie to Decatur and rearrange my schedule for the installer come back measure again. I also had trouble with communication, as I didn't hear back from the installer until the following week and I had to take another day off for the remeasurement. I returned back to Lowes in Decatur last Tuesday March 10th, tried to address these issues with the store manager and I was greeted by two managers. She took my information and I was promised a call that never came. Ultimately, I decide to cancel my purchase and went to Home Depot instead. This experience has been quite inconvenient and frustrating, and I hope Lowe's improve their customer experience moving forward from this review.

    Ace Hardware - hardware - Updated May 2026

    Loading...
    Loading...
    Loading...