In late June of this year I looked online for rough cut, full cut cedar lumber and found Cedar Depot in Tioga. I checked out their website and it says they do full dimensional lumber. I called and spoke with one of the guys who transferred me to Andy and he took my order for 98 1"x8"x10' rough cut western cedar boards. BOTH employees assured me that these were full cut western cedar boards. I scheduled pickup for the following Tuesday 6/28/18. My husband drove 4+ hours one way to pick up this lumber and 4+ hours home. When he unloaded it and got it set up for the project he was working on he started measuring it and realized it was NOT full cut lumber. The boards measured 3/4 - 7/8 thick and 7 1/4 - 7 3/8 wide x 10' long.
When I contacted Andy, he told me he would do some checking and get back to me. When he didn't return my call I called him and he said "well those aren't cut here and that's the way they come in from our supplier so that's the way they are." Wait, what. I explained to him that our project was based on full measurement which we had discussed before I ordered them and before we went and picked them up. He told me I could "go to my local Lowes" and get a couple more boards because they are supplied by the same supplier. The nearest Lowes is 90 miles and that one does not have rough cedar boards. I paid for full cut FULL dimensional cedar lumber. Nothing will add the extra 1/4" width so we will just hope it doesn't warp. I need about 6 boards to make up for the difference in height. These boards need to match the other rough cut cedar we purchased. Andy said he would talk to the manager and see if there was anything they could do and call me back on Monday 7/9/18. Today is 7/11/18 and still no phone call. Andy was polite each time I spoke to him, but failed to fix the issue.
While this lumber is beautiful, don't waste your time driving to Tioga Texas thinking you are going to get full dimensional boards, because you won't. read more