say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Saved me over $1,000 from quotes at other repair shops. Very efficient, helpful and friendly…read more Highly recommend!

I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

This location, and Brett in particular, continue to go above and beyond in helping me first, rather…read morethan trying to take my money. Honest, good business.

Took vehicle in to have the battery replaced due to service recommendation from dealer. Had…read morepreviously used Christian brothers, and they did not disappoint as they took care of the installation and the cost was reasonable.

Provided an overall inspection. Took great care of myself and the vehicle. Also, had alternative…read moreoptions to get to and from!

After the initial diagnostic didn't work, They helped me trouble shoot my isssues with no extra…read morecost. Turned out it was a way cheaper fix that ee originally thought. Super helpful after dealing with other shops that want to charge you crazy extra for the smallest things. Will definitely recommend to all my buddies who have car trouble

i reached out initially to get a quote for an alignment. i was quoted by james $128 after taxes. he…read morewas super friendly and helpful and promised my car be done no later than end of day. they don't do appointments, only walk ins. i came in on a thursday afternoon and was in and out within an hour. the lady at the front was super friendly and helpful. they do offer military discounts on oil changes and other services, but not alignments. i was super happy with the service provided, the professionalism of the staff, and pricing. would definitely come again in the future.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

I went here because my rotors and brakes needed replacing. The owner told me to come in the same…read moreday and finished with replacement rotors and brake pads on my front two wheels. Super fast and and great price. Definitely go here if you want a good price and loyal job done

Yelp is helping companies like this scam by not posting these reviews.!!! First transmission lasted…read moreabout a month $2500 lost! Second transmission lasted not even a month! Third time it's been two weeks transmission bad again! Each time I had to pay for transmission fluid out of pocket $275.00 second time he said warranty wouldn't pay all the labor so I had to pay $500 plus $275 for fluid! All because he said my maxima has spacers on rims. Total rip off because dealer ship quoted $6,000 for new transmission and I've spent that with this shop on used transmission. Total waste of money. Be careful because I think the transmission is not being replaced just fixed old bad transmission. Each time I took to Nissan dealership and it was in fact all three times another bad transmission each three times!!! Note: Joe said I had warranty but still car isn't working because he says the spacers on rims void warranty but those same spacers was on car when he first got the first transmission!! Also most screws are missing under hood that was not put back. Tacky work. God doesn't like ugly! AND For YELP TO NOT POST MY REVIEW FOR OTHERS TO BE SCAMMED IS VERY UN LAWFUL!

They go into great detail to diagnose the problem. Takes awhile, but the job gets done properly.read more

I took my truck here over the summer to have a coolant leak fixed. After getting it back it was…read morefine for a few weeks and then began struggling to start (which wasn't a problem before) ,and it was leaking coolant bad again. So I took it back for them a 2nd time to fix and they replaced the crank sensor and some wires. I got it back and it ran fine for a a week but was still struggling to start and he said " it might be a faulty crank sensor because we used an aftermarket one" so I kept driving it then one day it just didn't start at all. So I made the mistake of having it towed there and worked on for a 3rd time. When they received my truck it somehow started fine for them and only wouldn't start some of the time. They barely keep you updated on your vehicle, I kept my truck there for 2 months and they couldn't figure out the problem.. I picked it up the other day and won't ever go back. Mind you I took it in for a coolant leak. It left the shop with more issues than when I brought it. So I spent over $2000 and my truck is not fixed. My dads is an ex mechanic and said he's never heard of a vehicle being in the shop for 2 months.

I had a Jasper engine installed by H & R. The cost of engine and labor was $7000.00. Had three…read moreyear warranty on engine. Shortly after warranty had expired, the engine began to leak around the engine block. Later had leak repaired at an additional cost of $1500.00 . Was supposed to get a $500.00 check from the Jasper engine company for my engine block. Asked H &R about the $500.00 before the engine installation was completed. H & R said it would reduce repair cost by $500.00. When I received my repair bill, there was no $500.00 taken off on the repair worksheet!!! When l asked H&R about the $500.00, they became combative, insisting they had done something with no proof. When I contacted Jasper engine, I learned whoever or company sent them the engine that's who received the $500.00 H&R basically performs substandard auto repair and takes your engine refund!!!

my car was running rough, I knew the high pressure fuel pump was going out so I decided to try…read morethese guys. They quoted me a $450.00 to change it out. I said no. Went to pick up the car..... ran like crap. Got under the hood and guess what, the sensor to the fuel pump was not connected. These guys are crooks don't trust them.

Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.