I love this pharmacy. It has the neighborhood feel with small essentials if you live nearby and all…read moreyour pharmacy needs. I tend to stop here while at the nearby park for quick snacks. They have nostalgic candies that are priced as low as 10 cents. My one negative is they do not accept Apple Pay. So you have to remember to bring a credit card or cash.

always responsive to people's needs. Great employee's who always put the customer first. I am…read morelucky to have a neighborhood pharmacist rather than dealing with chain pharmacies.

I just visited this pharmacy for the 1st time ever, & it is fantastic;…read morevery FRIENDLY & KNOWLEDGEABLE, very neat and clean. Extremely smooth and efficient. The staff is wonderful. This is how all pharmacies need to be; PERSONABLE

My family members and I have been visiting this place for the last 15+ years, and overall we can…read moreattest to a 98% overall satisfaction. Congratulation for a job well done, and keep up the excellent customer service. Thank you very much.

This is the best pharmacy I've ever had to fill my prescriptions. The pharmacist knows me by name…read moreand is very understanding of my medical needs. I get my meds delivered and the delivery people are very kind and patient. I highly recommend this pharmacy to everyone. The best service is Arch Street Pharmacy.

I have found Arch street Pharmacy to always be responsive to customer needs. If I had an issue with…read morereceipt of a prescription, they put in the extra effort to obtain resolution. The staff are always pleasant. Free delivery is a bonus.

The best pharmacy in New Britain! The delivery drivers are wonderful, they know to wait a few…read moreminutes to allow their elderly clients to make it to the door to answer them. The staff is also very nice. Communication is excellent!

I would give them 10 stars if I could!…read more Amazing pharmacy that had my out-of-stock (in over 20 pharmacies) medication. Found out the owner is local and lives on the same street as my parents and went to school with my stepbrother! I showed up 5 minutes before they closed on a holiday weekend and they were amazing. I will be transferring all my prescriptions here. Also my very expensive medication was 20% cheaper than CVS. Spread the word! Local pharmacies are the way to go, down with the big name brands that couldn't care less about you. I can't say enough good things. Spend your $ here, they actually care about their customers

I mainly use them for the medical/pharmacy part of the business. They are amazing when it comes to…read morecustomer relations. When I call the pharmacy, there is no wait time no hold music. It is quick and simple to speak directly with the pharmacist. I can't say enough about the delivery service. They are prompt trustworthy and pleasant. I would be lost without having them as part of my Healthcare team.

The first time I ever used Westown was this year. I previously used Walgreens, CVS, Walmart and…read moreKinny's drug in Vermont. The service provided by Jessica and the entire Pharmacy team has been absolutely awesome. Never late on my scripts, they are always ready when I go to pick them up. Manchester should be grateful to have such a wonderful Pharmacy.

Nice small town pharmacy, very friendly. Beats the hell of the big chain pharmacy's. I get all my…read moreprescriptions from here

This is just a review on the store, I have no experience in the pharmacy. I went to check this…read morestore out because Hallmark recommended it for a ship to store offer. At the time of my visit, late October, they didn't have too much in Hallmark specific products, but did have a lot of cards and were starting to put Thanksgiving out. They also have lots of gifty items, like candles, stuffed animals, books, and Fascias chocolates (locally made). There were registers in the middle of the store, but everyone was lined up at the pharmacy so maybe I happened to come in during a lunch break? Parking was okay but hard to see the lines, so people were just kind of wherever. Masks are required in the age of Covid.

Communication is lacking here. They never called when a loved ones prescription was sent over. I…read morewent in to see what was going on and to pick up. I was told they needed 15 minutes to get everything ready. I told her I'll be back soon for it. I came back two hours later, was acknowledged and told it would be a few minutes later. Five minutes later, someone else calls me, asks for the insurance information again which I had already given and said it would be an additional 10 minutes. I was told they only fill prescriptions while patient is waiting... which I was never told. It's a waste of time for busy individuals such as myself. Mind you, I was picking up a small device, not medication. To top off my annoyance, a staff member was rudely speaking in Spanish about another customer. Very unprofessional. First time here and I'll be avoiding coming back!

I needed some replacement tubing for my nebulizer. My insurance will cover it, but requires a…read moreprescription from the doctor. After playing phone-tag for a week with my doctor's office, I finally got them to send the prescription for the masks and tubing to my local CVS...only for them to call me and tell me they cannot fill that type of prescription there or bill it through my insurance (which is total BS-they could special order and then bill it but they don't want to because it's a longer process, so they tried to pull the wool over my eyes. Nice try.) I didn't want to deal with any more headaches, however, so I scouted around on the internet for local medical supply pharmacies and found Arrow. I asked CVS to transfer my prescription to Arrow and then went there. I walked in and went to drop-off and was helped by a friendly pharmacist almost immediately. I explained my situation to her and she kindly informed me that CVS would not be able to transfer the prescription, that I had to have it in hard copy form or have them e-script it directly to Arrow. She then told me that they carry the supplies I need there, and could save the receipt so I could be reimbursed later. She walked me to the section with the masks and tubing and picked some out for me, then got me a price. I went to grab a couple more sets and thanked her. The other pharmacist who rang me up was not only also incredibly kind, but he gave me a steep discount-the entire purchase came to $16, when it should have been at least $25. I was truly touched and awed at the level of service and care I received here. Truth be told; I'm not used to this; I've been going to the big chain pharmacies almost my entire life. I don't think I'm going to bother fighting with my doctor's office and insurance to try and get reimbursed, at least not this time. Next time, I'll have my office send the prescriptions directly to Arrow; in fact, I think I'll have ALL my prescriptions from here on out filled at Arrow. There really are pharmacies where you are greeted promptly and given a high level of care and service, and Arrow is one of them! Thank you, Arrow!