This Walmart was clean, and well-organized. The employees were friendly and prompt in sservice. I…read moregot a chicken tender meal and sliced turkey from the deli. The tender meal was done well and nothing had a texture like it had been sitting too long in the hot bar. The turkey was great, the deli worker asked how thin I would like it and took a test slice to see if it would be to my liking. This was a great experience.

I go to Walmart because of the prices, but even that is getting to be a little more sketchy when I…read morenotice different things on my receipts that don't match. When I try to bring them up to an employee to bring their attention to it I get looked at like I'm a Karen. I'm sorry that I don't like to be stolen from, you guys prosecute shoplifters but yet you do reverse shoplifting on people who come in to buy things as well. Now I have met some really sweet people there and then I have met some really rude people. I have been hit with those damn carts more times then I can count and I realize that they're on a time crunch, but the fact that I am trying to shop as well and you're getting paid to do what you're doing are two different things. I'm a very respectful person and when I see them coming, I try to get out of their way, but at the same time I'm trying to do my shopping. Be respectful back. One of the things that bothers me. The most is when I go to check out there's only a few lines open with real people so I will go to self check out because I only have so many items, but you will sit there and stare at me while I'm doing it making me feel uncomfortable but yet when your machine acts up, I can't find anybody to help me because they're too busy talking to other employees are on their phone. You need to do better. Customer service should be taught. I understand that some customers get out of line and become aggressive and I don't agree with that, but I'm not one of those people. If I treated people like that at work, I wouldn't have a job.

Stopped in beauty with my mom (wheelchair bound). Needed a few beauty items for each of us. Several…read moreof these things were locked in shelf, so we needed an associate. No biggie, right. Except there was no associate in sight. So I pressed the associate help button at register. It verbally said someone was on the way. 5 min later, I pressed again. Long story short, 25 minutes and 5 presses later no ever showed. 5 sets of customers walked while waiting. I stopped at customer service to complain to the supervisor there about the lack of coverage ...... to say she couldn't have cared less would be a massive understatement. I've gone from online Walmart customer, to canceling that and now I'm finally taking all my business elsewhere. These people fobt train and truly don't give a rats behind. Thanks for the business Walmart. I know you'll be fine in that filthy warehouse you call a store.

The jewelry employee yesterday refused to assist me because he "didn't speak English"…read more DO NOT COME TO THIS LOCATION! The employees act like they don't speak English and refuse to communicate and assist you, mainly the front end employees. I have not seen any manager keep this store organized, the shelf's are disorganized and things are in the wrong locations. IF THE EMPLOYEES ARE REFUSING TO HELP CUSTOMERS THEN QUIT OR TERMINATE THEM! I have worked at a different location 6 years ago and NEVER had to worry about me talking to someone with a different language, GOOGLE TRANSLATE HELPS. Thank god we don't work there anymore lmfao. Walmart stop being lazy and correct your employees. Idgaf if your a billion dollar company, horrible employees and sloppy retail organization will slow your traffic down and you will suffer complications and lose money.

To Kroger Corporate Management and Asset Protection Lead,…read more I am writing to formally report a deeply disturbing experience my partner, our 15-year-old cousin, and I had at your store on Sunday March 15th at approximately 11:00am. While shopping in the cosmetics department, we were subjected to blatant and persistent shadowing by a store associate (white male mid to late 20s, blue polo, black pants and a name tag that I can't recall due to stress). This individual followed us closely from aisle to aisle, making no effort to hide their surveillance. This was not "customer service"; it was targeted intimidation. As a family--including a minor--who are openly gay and were dressed casually in hoodies, we felt we were being profiled. Whether this bias was based on our clothing, our sexual orientation, or a combination of both, the result was the same: we were treated like criminals rather than customers. When I attempted to de-escalate the situation by calmly asking the associate if there was a problem, the harassment intensified. Rather than acting professionally, a second associate joined the first, creating an intimidating 'two-against-one' dynamic. This targeted confrontation was aggressive and predatory; it left me physically shaking and fearing for my safety in front of my partner and our 15-year-old cousin. Shopping for basic necessities should not be a humiliating experience. My 15-year-old cousin and frankly, all of us, were left feeling shaken and unwelcome, and as a regular customer, I am appalled that Kroger's "Loss Prevention" standards allow for such aggressive and alienating behavior.

You are the ONLY Kroger that didn't update your NYE hours online or on the KROGER APP!read more

Busy but decently stocked on a Saturday morning. Some trash in the parking lot and some cart…read morecorrals needing attention but inside, the store was clean and tidy and the shelves were in good shape. I needed some snacks and a case of water so this was the spot to get it as I zipped along the highway. Easy to fill a cart and then pay for it at the self-checkout which worked fine. [Review 561 of 2024 - 253 in Kentucky - 21592 overall]

I had them install 4 TPMS on my SUV. The techs machine that puts the tires back on the wheels…read moreaccidentally punctured the side wall. Tire dept manager, Stephan Jackson said that they'd replace the exact tire for free, but it would need to be ordered. Or they would put on a different brand they had on hand. I ask if they'd throw in the labor on the TPMS, since this was going to delayed me on other things I needed to do this day. Stephanie's manager, Megan Willaims agreed. Great customer service by these 2 women. Very much appreciated. Mistakes happen.

We are glad the neighborhood walmart is still here. We call it the little Walmart. The entrance…read moreand deli area has recently been renovated and it looks better. Still the selection is not as good as the big stores but prices are lower on many items.

Never had I found a Wal-Mart that was so clean and organized. Everyone of the cashiers were so nice…read moreand helpful. Even the older lady that helped us at the Deli counter, was extremely nice. No complaints at all. Hubby and I just went in really quick to grab things and then we left. Very pleasant experience! Keep up the good work Wal-Mart!

This walmart is very convenient for me, but no matter the time I go, I find the parking and…read morecheckout situation to be abysmal and sometimes even frightening with little staff and lots of people loitering in the parking lot. The produce here is hit or miss and I almost always spend an hour trying to find everything on my list. The store could be better staffed and organized, and it could definitely use a deep clean.

Keep getting dented cans,or I should say bashed cans, for online orders from this store.Shameful!!…read moreThere is no excise for this. Already complained to no avail. Tried calling the manager-- they transferred me or so they said. I've been on hold for 24 minutes. Guess they have no interest in my problem. Pitiful.

It will do in a pinch. But don't expect fast service or check out. Only two people work in the…read moredeli so it's usually backed up. Produce isn't as good a quality as you'd like but works if you plan to eat it soon. Register check out is long with less than half the registers ever open. Even the self check outs run slow. Produce is expensive compared to Kroger and the quality is terrible.

There is a female team lead at the service counter area that would rather sit in the back room and…read moresocialize than do her job and i get told by people that service is closed because they are "short handed" Trust me when i say that these people rather you waste your time than to have a satisfying customer experience and she was rude to her coworker idk his name but i respect him for trying to help i got my item i left at the store but it took too much for one item

Stopped here to complete my grabbing of items for my room. Mostly to round out my snacks so I…read moredidn't have to go out late at night from my hotel room to grab anything. To my surprise, the parking lot was not as big a nightmare as I thought it was going to be. It was one of the easiest parking lots I have been in at a Walmart in a long time. I ended up being able to find a parking spot quickly and didn't feel like I was taking my life in my hands walking through the lot. Inside, it was at least decently stocked and clean. Unlike some I have been to, I was able to grab everything I needed and was pleasantly surprised with the ease of being able to make it through the store. Checking out was easy. I did the self checkout and was shortly out the door.

We stopped in here to grab a few items on the way home, and I will say this was a nice Walmart. It…read morewas clean on the inside. It had shells nicely stocked, and it was easy to get in and out of.

Made an online order 12/2/25. Was suppose to receive it 12/05/25. Never came but FedEx said out for…read moredelivery. On 12/09/25 I called Walmart and advise if it didn't get delivered that day I was cancelling the order. On 12/10/25 I cancelled the order and Walmart took the charge off my card. Tracked the package and FedEx showed returned. On 12/11/25 The item was received and I called Walmart asking where to return it. After 30 minutes on the phone with a customer service agent, I was told I didn't have to return the item that the order was cancelled and I would not be charged for it. On 12/22/25 Walmart charged my card my card for the item. I called and explained I was told not to return the item. After an hour on the phone and talking to a supervisor I was told that I would have to return the item since it was delivered. I explained that I had given the item to my granddaughter since I didn't need the item and that 11 days ago Walmart had told me to keep it at no charge. Walmart supervisor said that the previous customer service rep didn't have the right (per policy) to say not to return the item. Now I have to return the item or pay for it when I had offered to return it previously and was told not to. If this is the way Walmart operates then they can do without my and my families business. I quarantine this will cost them more than the price of the item.

Nothing beats a trip to the local Walmart (40475) to ruin a perfectly good day! Asked three…read moreseparate employees re: the location of a particular item. All three employees pointed in a general direction and ran off. After 20 minutes of looking, I asked pharmacy for an aisle number. Took another 5 minutes. Topping off the trip, I got to the back of the parking lot and found a random shopping chart sitting about 3 inches from my car. Two male employees were working in the garden section and could've moved the cart. They were that close! Sucks! Terrible customer service.

To crowded, to busy, no one wants to help anyone, most Hispanics can't speak English so they go…read morehide instead of helping customers

If I could give it a zero I would. They closing at 4pm not enough help. I came out at 1:30 they…read morecouldn't change my oil, SERIOUSLY. Went to the service desk to make an exchange offering to pay the difference but was told I had to go and get the same thing I was replacing. WHY!!!! The store in Lawrenceburg ky is AWFUL!!!