Carroll is always a big help and will always go the extra mile for you . Great place.read more

While driving through town we needed a fresh part of wiper blades. They had what we needed for our…read morecar in stock and we were back to rocking on the road again in no time!

Just walked in for a quick battery charge check, was greeted by a younger woman who helped me out…read more(didn't catch her name unfortunately!) and was she super knowledgeable! Turns out my battery was fine so I didn't need to go get a new one, but was very happy with my experience. I'll definitely be coming back if I need anything else. Thank you so much!

was told a part would be there the next day when the doors open. I call 2 hours after they open and…read morethere is no sight of the part and the order doesn't exist

The customer service here was awesome. I was able to talk with the associate on a real level enough…read moreto even crack a joke or two with them. Things like these are the reasons why i return to stores l.

First off this is NOT a review of a particular Auto-Zone store but rather the website and ordering…read moreso I sincerely apologize to the west broad st store. I had no where else to write what occurred today and this needs to be shared!! I am so very angry right now. Ordered a part (alternator) for our only vehicle from their site at 12:00 noon on 1/3/22 for next day delivery. Mind you, the item is housed per their website less than 15 miles away from us (in Mechanicsville). I placed a call to the customer service dept and was told the "hub" closed at 5pm yesterday due to weather. Was told the item now wouldn't be delivered until 1/5. I stated this is unacceptable. I ordered at 12 noon. If fed ex picks up at 9 pm central time, why wasn't the item put out by auto zone so it could be taken by fed ex for next day delivery as promised?? What'd I get?? Apologies. That's it. Well my son has COVID, high fever and this is our only vehicle. No way to get to the grocery store and I wouldn't want anyone to take me as I've been in the house with him. I depended on getting that item AS PROMISED. I even said it's less than 15 miles from me. Suggested perhaps they could deliver it to me as it's fairly close. You'd have thought I suggested they give me a million dollars. Smart ass supervisor. Advance, NAPA, or O'Reilly's will get my business from now on. I don't care if it's more expensive. No offers of any resolution. Nothing. Just a smart ass. What are apologies if I have nothing to eat in my home and my child is sick with a deadly virus???

What great service! We came here to get my daughter's wiper blades changed and we were treated…read morelike royalty. We purchased the Rain-X brand which are exceptional quality and leave a clear streak free windshield. They last a long time and are worth the extra few dollars! The service rep popped them on lickety split and refilled our fluids. We've also been here for batteries and other auto supplies. It's a well stocked shop, organized and has helpful, enthusiastic employees which is always a plus in my book! Way to go! Keep up the great customer service!! (Applause, applause!)

Bountiful selection but employees are the epitome of LAZY, especially the older gentleman. Did very…read morelittle to assist with my battery. Didn't know how to use the jumper box, and merely repeated back to me exactly what I told him was my issue. Just because you work in a car store, doesn't mean you're knowledgeable of cars. This guy really told me I wouldn't be able to get a jump to start my car because my starter was bad. Only for a friend of mine to come jump my vehicle. If you want real help find a snack shop or go to Auto Zone where they at least pretend to care.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

I personally have very little knowledge of cars - but specifically Stacy made my whole experience…read morenot only easy - she was incredibly kind and personable. I came in needed a side light for my car and she immediately initiated assisting me and was able to confirm the correct one and didn't make me feel stupid or uncomfortable for needing help. After we had finished purchasing the light, we noticed there were some super cute and handmade stuffed plushies - she said she made them and we could take them for FREE. Stacy - thank you for helping me, I was having a roughy day and your kindness and cute plush changed the whole day.

I needed some Transmission Fluid for my 2002 Jeep Grand Cherokee. The young man that helped me was…read moreextremely curtious and professional. I could not tell him my engine size, but he patiently asked me a few questions and sent me in the right direction. There were 3 other employees there that day(July 5th, 2021) and you could feel them positive vibe they were putting out. Mr manager, trust me, that is your A-team! I am going to go out of my day to shop that particular store and tell everyone I know what a great store you have. Thank you!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Not only have we fueled up at this corner gas station, but they also have a service station where…read morewe've taken our vehicles in for service from time to time. Their certified mechanics know their way around an engine! And they do State Inspections. Access from either Patterson or Three Chopt is a breeze with plenty of space to maneuver and several pumps. They can be on the high side for this area, but this is a clean, nice business with attentive customer service. There's no convenience store or car wash... but they are community oriented as they feature book signings, poetry readings, art shows and other events from time to time. They also distribute a monthly newsletter to keep their customers informed and entertained. Village Exxon will get you road ready! Call to schedule an appointment for faster service.

Well, I quit going there two years ago after they failed to install ball joints properly and I had…read moreto take it somewhere else after paying them $1600. And two years later, they're still costing me money turns out they put the wrong lug nuts on one wheel. They used to tapered nuts. Which in return cost me more time and money. I would stay away clear of this place. They were great 10 years ago, but the last few years has been nothing but disappointment and incompetence and lack of very poor mechanics. Immediate combat.