Needed a tire patch urgently this morning. I was the second one in the door.. Colin assured me that…read morethey will be able to take care of me and for sure within 20 minutes my tire is patched. Will definitely consider this company for my tire replacements as they seem to actually care about their customers thank you guys again !

Every visit here has been less than ideal. When they give an…read moreestimated wait add several hours to that to avoid extreme irritation. I am PISSED. They can fill my gas tank next visit. Horrible service when we come from the mountains and have infants at home and need a tire fixed. Even if you an appointment DO NOT TRUST that they will service you timely. hate this location.

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced…read morehimself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer

Ken does quality care on your car and truck. He helped me at a moments notice, when other mechanics…read moretold me the problem couldn't be solved. Thanks, Ken.

Wonderful place. Pulled in without an appointment and they fixed my problem super fast. Since it…read morewas minor they didn't even charge me. Highly recommend

My Tacoma had been hit in the side bed panel causing about $4,500 dollars in damage. Fortunately…read morethe other driver just paid out of pocket. Since I was bringing the truck in for repairs anyway, I decided to pay out of pocket for a damaged tailgate that wasn't opening properly. The manager, Roget, gave me estimates for each repair and we agreed on a timeline. Carstar did an amazing job. They nailed the rather odd blue paint exactly. The body work was done to perfection and they finished on the day they promised my vehicle. No change orders, just an agreement kept. These guys really know what they are doing. I fully recommend trusting your car to Carstar Kreations.

My daughter was in a car accident, and I had her vehicle towed to Car Star. From the very first…read morecall, they were outstanding. The staff was super friendly, patient, and incredibly helpful every time I had questions. Even though her car was ultimately totaled and they weren't going to be doing any repair work, they still went out of their way to guide me through the insurance process, offered honest advice, and treated us with respect. They even removed the plates for my daughter so she could just pick them up hassle-free. That kind of above-and-beyond service is rare. Because of this experience, Car Star will absolutely be my go-to auto body shop for any future needs. I highly recommend them to anyone looking for a shop that cares about people as much as cars.

Harley towed my car and gave me a ride after a large lag bolt punctured my tire in Lower Lake…read more There wasn't much of a wait, he was helpful and the dispatcher was proactive in dealing with my insurance company. All in all a great experience, especially considering this was a longer tow to Santa Rosa. Thanks Harley.

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!

Also known as S&S Auto Repair, this place is a gem hiding in plain sight. Pulled in w/out an…read moreappointment the day after Christmas, multiple 'warning lights' on the dash of my new used car (2017 Honda Accord hybrid) decided to light up on the morning I gotta drive my kid and their friend to SF for a flight. AJ, who I think is the owner, was super welcoming and took 20+ minutes to give the car a once-over to confirm I was safe to drive it as-is for the 350 mile roundtrip. Yep, buncha indicator lights but nothing urgent. Topped off the oil just to be on the safe side. Didn't. Charge. Me. A. Thing. An honest mechanic is hard to find...actually wish I lived closer to Willits so I could take my car here every time!

AJ always takes care of us. honest and timely. been goin there for years and never had a bad…read moreexperience. we are lucky to have his services in our community.

DO NOT take your vehicle to this very unprofessional company for any reason, especially if you are…read morefemale. After purchasing a very nice used Tacoma, against my better judgement, my girlfriend took it to this company to purchase an oil change on the way to the bay area to pickup her father from the airport. The vehicle was in near flawless condition (no check engine light on) with less than 100k on it. After purchasing an oil change, they took it upon themselves to upsell her an air filter. As she leaves and gets on the 101 South, the truck is running horrible and she notices the check engine light is on. She calls me frantically, and obviously I'm assuming for safety reasons that the truck should not be driven and I instructed her to take it to the nearest shop. I called and spoke with the faux-manager Luis, explained the situation, my fears, and he instructed/agreed with me that I should take it to the nearest shop, which we immediately did. Upon inspection, and after $130 out of my pocket, they stated that the engine code was a 0171, or the fuel/air ratio was lean, reset the computer and luckily it seemed to correct the issue and after some time playing phone tag, calling rental car companies, etc., my girlfriend was back on the road, late, to retrieve her father from the airport. A few days pass, and I happen to be in Ukiah, so I swing by to talk about how they we could come to agreement on repaying my out of pocket expenses ($200+ oil change). I stated I felt like splitting the costs of the second shop would make me satisfied. After another hour of calmly explaining my position that typically customers expected to have their vehicles leave in a better condition than they arrive, quasi-manager decided to bring in upper management. In walks Gary, an aging shell of a once respectable former man, who I absolutely hope is not an owner of this establishment. I reexplain the whole story again, however with Gary, he couldn't hold back his devilish/greasy smirks. I ask Gary what about a $200+ oil change was funny? Regardless of Gary's complete and utter lack of character/ethics, he still insisted that his shop had nothing to do with the issues and told me verbatim I was "shit out of luck". My honest opinion is that if you're attempting to get this sham of a company to do any work on your vehicle, or even let them touch it, you'd be better off and most likely more thorough if you were to drive it off of a cliff...Hopefully "real" management sees this and corrects this utter lack of incompetence...Our Mendocino county deserves better!

I've had several vehicles repaired over the years by GS Tuning and my experience has always been…read morepositive. This week, GS Tuning helped me with a complicated air conditioner repair and Sammy was extremely helpful. Thank you!

I would absolutely "NOT" recommend this place! Sammy is a, a liar, and a thief...!!! I had to get…read morea lawyer!!! He made me think that I was spending $2,300 on fixing my starter, then he told me after they took the top part of my engine off, now that there was another $1,300 worth of parts that needed to be replaced, the first day I brought it home it started smoking, I had it towed back to him he said it was blown! They took advantage of me because they knew I needed my car for work they're horrible! The difference in Sammy's attitude from when I first bought the car in to get fixed... until I had it towed back to them because it was smoking after the day I brought it home, and they told me it was blown is horrific he is "evil...!" They also told me to spend the $2,300 to get it back in working conditions and I need to sell it right away even though I just spent $2,300 to fix it! doesn't it make sense!?!? also found out they have lost their license two times there's your red flags oh and one more thing when I asked him if the car is worth fixing he said he called two corporates and they said to fix it...! The same time I found out that they lost their license,... they're not a corporate