Everything about this place is high quality and competent. The employees are very knowledgeable and…read morefriendly and honest.

Shame on them. I took my wife's car to get a tire replacement and during the wheel change their…read moretechs scratched the wheel from side to side. I definitely not recommend this place as when I went back to them the guy in the front desk said there's nothing they could do unless I wanted to buy a new wheel and get replaced. Fuc***g stupid from their side.

Needed a tire patch urgently this morning. I was the second one in the door.. Colin assured me that…read morethey will be able to take care of me and for sure within 20 minutes my tire is patched. Will definitely consider this company for my tire replacements as they seem to actually care about their customers thank you guys again !

I was passing through Willits and my tire pressure light came on. I went into Les Schwab and they…read moretook care of me right away. They were so nice and it was almost closing time. Fixed my tire right away. Great service

Had the unfortunate event of getting a flat tire today and was in dire straits…read more They sent Brian and my man was awesome. Great attitude and took care of my car like it was his. Was fast and got it up and where it needed to go in minutes. Thank you Brian!!! LIFE SAVER!!!!!

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

Ken does quality care on your car and truck. He helped me at a moments notice, when other mechanics…read moretold me the problem couldn't be solved. Thanks, Ken.

Wonderful place. Pulled in without an appointment and they fixed my problem super fast. Since it…read morewas minor they didn't even charge me. Highly recommend

My daughter was in a car accident, and I had her vehicle towed to Car Star. From the very first…read morecall, they were outstanding. The staff was super friendly, patient, and incredibly helpful every time I had questions. Even though her car was ultimately totaled and they weren't going to be doing any repair work, they still went out of their way to guide me through the insurance process, offered honest advice, and treated us with respect. They even removed the plates for my daughter so she could just pick them up hassle-free. That kind of above-and-beyond service is rare. Because of this experience, Car Star will absolutely be my go-to auto body shop for any future needs. I highly recommend them to anyone looking for a shop that cares about people as much as cars.

Car Star crew was great!!! They are super professional in the work they did on my car, and the way…read morethey treated me!!! I will take my car back to them any and every time I need work!!! Thank you Car Star, you all rock!!!

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!

Also known as S&S Auto Repair, this place is a gem hiding in plain sight. Pulled in w/out an…read moreappointment the day after Christmas, multiple 'warning lights' on the dash of my new used car (2017 Honda Accord hybrid) decided to light up on the morning I gotta drive my kid and their friend to SF for a flight. AJ, who I think is the owner, was super welcoming and took 20+ minutes to give the car a once-over to confirm I was safe to drive it as-is for the 350 mile roundtrip. Yep, buncha indicator lights but nothing urgent. Topped off the oil just to be on the safe side. Didn't. Charge. Me. A. Thing. An honest mechanic is hard to find...actually wish I lived closer to Willits so I could take my car here every time!

I have a 2005 Lexus RX 330 SUV with 413,000 miles on it. Onward Auto…read moreRepair is the only vehicle repair shop that I use to do any, and all, of my vehicle repairs at. This included, but was not limited to, diagnosing and replacing the front brakes; replacing the front structs (with shock absorbers) and the rear struts (with shock absorbers) assemblies; the rear wheel hub repairs; the service of the transmission and change of the transfer case fluid; and, also the evaporative emission system diagnosis; and replacement of heating ventilation blower fan. In addition, I have all of my oil changes done here; except when I traveling long distances where the mileage accrues. In each instance, Onward Auto Repair articulated to me in a highly informative manner for each thing which was at issue; and provided qualified reasoning for what I should consider. Low pressure, but with all of the skills, training, expertise, knowledge of the best of the best vehicle repair mechanics. I have driven over one million millions and I have resided in a score of locations, in several states. Even when I move from this area, I will make an appointment and bring my vehicle here. It is not that other mechanics aren't qualified; it is that they simply do not have all of the expertise. With all of its diagnostic equipment, which is extensive, Onward Auto Repair can do every type of vehicle analysis, which encompasses several hundreds of types of vehicle issues. This repair shop makes very formal written estimates, with extensive verbal explanations so that I can fully comprehend what the repair entails and why it should be highly considered. In addition, where appropriate, Onward Auto Repair will take Photographs of things which cannot be seen by the vehicle owner when parts are removed under the vehicle lift, whereupon an analysis is made as to those things which need repair(s) and/or replacement(s) of parts. Outside of a vehicle dealership's vehicle repair center, I know of no other vehicle repair shop that would be able to make the analysis of any given vehicle item that Onward Auto Repair. Even the prices are substantially less than a new vehicle dealer's repair prices. I am certain that my vehicle will be in qualified condition for at least 600,000 miles. I do have my transmission fluid changed every 60,000 miles, which also contributes the longevity of my vehicle, and I only use my vehicle brakes about ten percent of what most other vehicle operators do. While this ensures that any gas powered vehicle I drive will get at least 600,000 miles on it, it is the professional support I have received at Onward Auto Repair which ensures that this will occur. I leave with smile each time I depart from this repair shop.

DO NOT take your vehicle to this very unprofessional company for any reason, especially if you are…read morefemale. After purchasing a very nice used Tacoma, against my better judgement, my girlfriend took it to this company to purchase an oil change on the way to the bay area to pickup her father from the airport. The vehicle was in near flawless condition (no check engine light on) with less than 100k on it. After purchasing an oil change, they took it upon themselves to upsell her an air filter. As she leaves and gets on the 101 South, the truck is running horrible and she notices the check engine light is on. She calls me frantically, and obviously I'm assuming for safety reasons that the truck should not be driven and I instructed her to take it to the nearest shop. I called and spoke with the faux-manager Luis, explained the situation, my fears, and he instructed/agreed with me that I should take it to the nearest shop, which we immediately did. Upon inspection, and after $130 out of my pocket, they stated that the engine code was a 0171, or the fuel/air ratio was lean, reset the computer and luckily it seemed to correct the issue and after some time playing phone tag, calling rental car companies, etc., my girlfriend was back on the road, late, to retrieve her father from the airport. A few days pass, and I happen to be in Ukiah, so I swing by to talk about how they we could come to agreement on repaying my out of pocket expenses ($200+ oil change). I stated I felt like splitting the costs of the second shop would make me satisfied. After another hour of calmly explaining my position that typically customers expected to have their vehicles leave in a better condition than they arrive, quasi-manager decided to bring in upper management. In walks Gary, an aging shell of a once respectable former man, who I absolutely hope is not an owner of this establishment. I reexplain the whole story again, however with Gary, he couldn't hold back his devilish/greasy smirks. I ask Gary what about a $200+ oil change was funny? Regardless of Gary's complete and utter lack of character/ethics, he still insisted that his shop had nothing to do with the issues and told me verbatim I was "shit out of luck". My honest opinion is that if you're attempting to get this sham of a company to do any work on your vehicle, or even let them touch it, you'd be better off and most likely more thorough if you were to drive it off of a cliff...Hopefully "real" management sees this and corrects this utter lack of incompetence...Our Mendocino county deserves better!

I've had several vehicles repaired over the years by GS Tuning and my experience has always been…read morepositive. This week, GS Tuning helped me with a complicated air conditioner repair and Sammy was extremely helpful. Thank you!

I would absolutely "NOT" recommend this place! Sammy is a, a liar, and a thief...!!! I had to get…read morea lawyer!!! He made me think that I was spending $2,300 on fixing my starter, then he told me after they took the top part of my engine off, now that there was another $1,300 worth of parts that needed to be replaced, the first day I brought it home it started smoking, I had it towed back to him he said it was blown! They took advantage of me because they knew I needed my car for work they're horrible! The difference in Sammy's attitude from when I first bought the car in to get fixed... until I had it towed back to them because it was smoking after the day I brought it home, and they told me it was blown is horrific he is "evil...!" They also told me to spend the $2,300 to get it back in working conditions and I need to sell it right away even though I just spent $2,300 to fix it! doesn't it make sense!?!? also found out they have lost their license two times there's your red flags oh and one more thing when I asked him if the car is worth fixing he said he called two corporates and they said to fix it...! The same time I found out that they lost their license,... they're not a corporate

Amazing service and quality work. Ernie and his team know what they are doing. I trust this shopread more

I dropped off my 1965 mustang after talking to Ernie the owner and was told they will look at it…read moreright away and let me know what the car needs. Three weeks later he called me to tell me they can't work on the car but he will give me an estimate what it needs and how much it will cost. When i came to pick up the car it was all dusty and the roof and trunk were covered in oil. He came out apologized and kinda wiped it then charged me $160 for an estimate that he did not have ready and told me that he will email it to me and I am still waiting on that email since 12/5/2023. Very disappointing