Horrible Experience with Smith Automotive Towing and Recovery If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, [[HIGHLIGHT]]I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor.[[ENDHIGHLIGHT]] To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional. read more

These guys are fantastic. [[HIGHLIGHT]]The moment Brian arrived to retrieve and tow my Harley he introduced himself very professional and asked if everyone was OK.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance.[[ENDHIGHLIGHT]] You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer read more

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These guys helped recover me and my 7600lb 4x4 van from Usal Beach, after I (stupidly) hydrolocked the motor. [[HIGHLIGHT]]Big shoutout to Bryan Stencil and the other guy who pulled us out (sorry bud, forgot your name) -- GIVE THESE MEN A RAISE![[ENDHIGHLIGHT]] Not only did they help pull me up out of a gnarly dirt road, they flat-bedded me home. [[HIGHLIGHT]]All good vibes the whole way, for a gnarly situation.[[ENDHIGHLIGHT]] If you ever need an off road recovery in the true norcal area... give these guys a call. They were even kind enough to separate invoices for the off road recovery and on-road tow so I could get reimbursed by AAA for the 200 miles home. Was it expensive? Yes, it took 12 hours. Was it worth it? Yes. My van is my pride and joy (I built it), and they treated it and me with respect -- all with no drama. read more

[[HIGHLIGHT]]Aaron is polite, timely, and knows what he's doing -- and the local area.[[ENDHIGHLIGHT]] He got my antique car safely to its destination. He also knew the most efficient way to get through AAA's telephone "system." [[HIGHLIGHT]]In summary, very nice and fast service; he's going in our contacts, for sure.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Broken down on the highway in the boonies on a Sunday, I was saved by the best tow truck driver ever, Bryan Stencil. He is so kind, thoughtful and professional.[[ENDHIGHLIGHT]] Bryan made sure my four legged traveling companion and I were safe and comfortable throughout our journey. [[HIGHLIGHT]]I appreciate that his boss offered to fix my car, but I was already heading to my long time mechanic when my clutch finally failed.[[ENDHIGHLIGHT]] This trip was over two days, and Bryan ensured we were safely housed in a nice motel that he informed me will be covered by AAA through 'trip interruption' coverage. Because I travel the 101 corridor often, I kept Bryan's card and know that if we have trouble in the future, the capable folks at Smith Auto will be there for us. Truly above and beyond service. I'd give Bryan more stars if I could! read more

What a great company and people, just really the best. A recent mishap put me in a bind and stuck, and in need of a tow truck to free my vehicle from its precarious situation. I was visiting friends in the mountains off the blacktop, fast forward hours later - while preparing to leave, backing out of their steep drive high centering my car on the only rock around, I'm stuck? My buddy comes around and I pile out to see, and sure enough the car rolls over this boulder just right and literally gets stuck on the high spot. After determining we could not free my ride from its spot, now we shift to getting a truck to where we were in a timely fashion and myself back on the road to complete my remaining journey. My buddy makes the first call, a fair rate but more than an hour away, second call literally double the rate and time of the first guy... As I call Smith and explain my situation briefly, she gets Kevin on the phone, my buddy explains where we are and again briefly what the problem is and he states he is close and can be there directly and as well he is between the two other guys prices and closer to the first guys lowest price. We have found our guy. About 30 minutes later we can hear him winding his way up the mountain and to our location where my ride is stuck. Around the bend comes about the biggest wrecker you can possibly drive up this private gravel roadway. The young man quickly assesses the situation and gets to work freeing my car, within 15 minutes he has it up on blocks and the tow truck wench and hoist attached and slowly works the vehicle free from its once trapped position. All told in under an hour upon arrival, my ride was loose from its stuck place, the tow truck driver paid and on his way and myself back on the road. He was even so gracious and kind that he only charged me for a portion of his time, not even the full hourly rate - stating it "only took him a few minutes" this type of kind personal service is why this company has several 5 star reviews just like this. 5 Stars - the gold standard for the area if you find yourself in need of roadside assistance in northern Mendocino. 00745 read more

Brian at smith towing went waaaay out of his way to rescue what little we had left of our vacation, you are the man sir! read more

Smith Towing - Tow driver Brian from Smith' towing. Great attitude and customer service. Saved us stranded in Shelter Cove. - Towing Near Me - Susanville, California

Had the unfortunate event of getting a flat tire today and was in dire straits. They sent Brian and my man was awesome. Great attitude and took care of my car like it was his. Was fast and got it up and where it needed to go in minutes. Thank you Brian!!! LIFE SAVER!!!!! read more

[[HIGHLIGHT]]They're my hero's! They went above and beyond to rescue us over 2 hours away[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]So helpful and nice.[[ENDHIGHLIGHT]] read more

The tow truck driver, Brian I believe, was vaping weed while driving and gave false information to Uhaul to prevent me from getting a much deserved refund. When I told his boss, Peter Smith, about his driver vaping weed while driving he told me I was trying to ruin people's lives, referring to his driver, not the other people on the road and myself. Peter tried explaining to me that weed is the safest thing when nobody should be under the influence of anything while driving especially not a tow truck towing another vehicle. Peter also stated that the field manager Scott Torres from Uhaul was a liar and that they don't get involved with those situations which they obviously did. read more

Josh was amazing. He seemed to recognize the tough situation I found myself in (had two busted tires and needed to get a tow and drive to a tire center that same day to be at work the next day) and was willing to accommodate. He was mad busy and somehow managed to be professional, calm, and kind. Great conversation on the drive to the tire center to boot. Word to future customers: the delta variant is real so respect these workers rights to deny rides in their truck or their boundaries to stay masked up with the windows down! Anyway, the man deserves a raise read more

Wow, I can't say enough good things about them. But, I will say two words: LIFE SAVER!!! Our car broke down on Highway 101 about 15 miles outside of Willits and we were at the mercy of the first tow truck driver who picked us up (via AAA), as they were only able to do an emergency safety tow where they would only take us to the local repair shop in Willits. But, we needed to get to the Hyundai dealer in Santa Rosa 96 miles away (I have the AAA plan that covers up to 100 miles, so it was covered by AAA). Enter Ken with Smith Towing. He was there at the time we were dropped off by the first tow truck driver and he stepped in and treated us like royalty! He immediately got on the phone, called AAA, and said that he would be willing to tow us to Santa Rosa, even after apparently 9 other companies passed on the AAA request. Ken even called one or two of his drivers to move the schedules around so that the tower closer to us could take us rather than having to wait an hour or an hour and a half for a different driver. So, literally within five minutes, one of his driver showed up, they put our car up on the flatbed, and the driver safely got us to Santa Rosa. I am still amazed the Ken went so far out of his way to help us as we were pretty much stranded. A true lifesaver!! read more

Today I hit a rock on highway 101 and punctured a tire early this morning. I contacted BMW roadside assistance and they connected me with Smith Automotive Towing & Recovery. The tow truck driver, Brian, picked up my car and me in Laytonville and delivered my car to be repaired in Berkeley. Brian is a great guy with awesome customer service skills. He ensured I made it home safely and my car was delivered as requested. I really appreciate Brian's attentiveness to providing a great experience on a Sunday morning. Thank you so much! read more

AAA failed me once again, so I called Smith's, needing a flatbed for a car trailer. The dispatcher was helpful, and the truck was dispatched quickly. The price was good. The driver was courteous, friendly, and very professional. I can't say enough good things about this tow company. THIS is what customer service should be! read more

My husband was on an adventure motorcycle trip to Northern California, in a totally unfamiliar location where his bike would stop and refuse running on a Sunday afternoon. After checking for towing companies in the area, we came across Smith Automotive Towing, which by chance, was open on Sunday! Peter was very helpful, calming and reassuring and made sure to send a truck to tow my husband's bike to San Francisco, 158 miles away from where he was stuck... Josh showed up on time, was very professional and courteous, extremely helpful and it was a pleasure spending 2.5 hours with him on the truck. He transported my husband and his bike safely to the destination, on a timely manner. Thank you Peter, and the team, for making this happen! The service was very professional at a reasonable price. Highly recommend! read more

Had a flat on my travel trailer. The dispatcher and driver were great! Back on the road...and 20 minutes later ANOTHER flat! This second flat was going to be handled by another company per my roadside assistance coverage, but the Smith driver was still in the area and stopped to check on me and ensure everything was ok! Wonderful service read more

When I have called AAA in the past, I have had to wait 1-2 hours for help even in major metropolitan areas. A few days ago, my transmission gave out five minutes from the house. My first call was to AAA, my second to the house for a pickup so I could wait in comfort. The tow truck pulled up at the same time as my pick up. The driver, Brian, was polite, efficient and very careful with my car. He was certainly the best part of that adventure! read more

On March 22, We had a great experience with Smith Towing Company. Our tow truck driver was Donnie. He couldn't have been nicer, and was an amazing driver. And driving on 128 with all of the tree work, and stops and starts--that was an accomplishment with patience! He drove from Willits to the town of Mendocino and then took us to Petaluma to the Ford dealer. The truck was clean and in good condition. Thanks, Donnie We appreciate you! read more

Wow! The big ass truck i was driving got stuck. Not only did JR and Brian help me get unstuck and on my way, they helped me feel more relieved about the situation. I was so happy to make it home. I wished we could've met in a more social situation and gotten to hang out for a bit. read more

Great people that helped me in a jam. I needed a flat bed tow from southern Humboldt to Sonoma County and they were able to help me. Much much cheaper than anyone in Humboldt. Worth reaching out and seeing what they charge if going near Willits, etc. Thank you for the help! read more

Absolutely grateful that Peter and Emily were able to get us in, on a Saturday, and on such short notice. They were the only shop open on a Saturday, and we were 4 hours away from home, visiting the area for spring vacation. At some point we picked up a screw in our rear driver side tire tread. They fixed us right up with a tire plug! They are super easy to talk to, very friendly, and knowledgeable. If you're in the area and need help - they are the ones to call folks!! Thank you Peter and Emily read more

I would highly recommend this company I have lived in Willits for over 50 years and dealt with many tow companies they're fair they're reasonable and they're friendly I saw one review that said they wish they could give 10 stars and I agree thank you so much for your service I will never use anyone else read more

Long story short: we were a couple of stranded tourists that needed to check out of our hotel by 11 o'clock on a Saturday. After a roadside service guy misdiagnosed the problem and couldn't help us, we gratefully got a recommendation to Smith Automotive & Towing. What an amazing stroke of luck! Peter was extremely nice, knowledgeable, and helpful! On a day that he was going to take off we found out, he went out of his way to help us, diagnose the problem, and fix it in time for us to check out of our hotel on time. I cannot recommend this place enough! We were and remain grateful and thankful for the wonderful service, fair pricing, and overall kindness of Peter. If you need auto repair in Fort Bragg, this is definitely the place to call! read more

I also wish I could give them a 10. Peter was super nice, friendly, helpful and sympathetic to my needs. I have been in Willits for almost 30 years and I have actually paid more to have someone come from out of town for help. For many years we have had a small amount of choices and they were not pleasant nor reasonable. Thank you so much to all the guys, they've all been polite, courteous and kind! read more

Smith automotive was amazing! They were very friendly, knowledgeable, and reasonably priced! Trying to get back home on a 7 hr trip, they got us in the next morning, and had our car fixed within 3 hrs. Highly recommended. read more

My husband and I were happy to head out of the Bay Area to spend a few days on the Mendocino Coast. Our alternator went out on highway 20 about 6 miles out from Fort Bragg. It was about 8 pm on the Friday after Christmas. We got a jump to get our car to Fort Bragg, but being in a small town on a holiday weekend made it hard to find a part plus a repair shop that was open on Saturday. Smith Automotive was highly recommended by a local, so we called them up. Dawn took our call and went above and beyond anything we could've asked or hoped for. She called around and decided to send someone to Ukiah to pick up the part after she realized we'd be stuck without a car until Monday at best. They stayed late to fix the car and we had it back by Sunday morning. They do whatever it takes to help their customers and we are so grateful! Thank you for the awesome service! read more

My husband and I got stuck on the highway right outside of Willits in the middle of a high traffic construction zone. Our call was answered immediately and the driver showed up before we thought it could be possible. He was so kind, helpful and affordable! Thank you Smith Towing! We really appreciated your assistance and we made it home safe and sound. read more

Peter is absolutely amazing!! My daughter broke down on the freeway with five kids. He showed up promptly and picked up my pathfinder and got my daughter and kids home safely. read more

Would give 10 stars if I could!. Super knowledgeable, trustworthy and won't take advantage of you. If you need a tow or car services, these are the people to call. Peter and his team are awesome! As out of towners we got stranded with our 1 year old on a crazy mountain road that an RV our size should have never been on in the middle of nowhere when the breaks on our 30 foot RV gave out. Peter came to the rescue at 10 o'clock at night and even brought a second truck to take us down the mountain and tow us 43 miles to the closest truck stop that would allow us to stay overnight. Other tow company's would tow the RV but not take us with them in the truck due to Covid. But Peter went above and beyond with his professionalism and expertise. It's not easy towing a huge RV down a mountain road with lots of twists n turns in pitch black night but he did it with ease. The next day Peter offered us advice about what he thought the issue was (break fade) and he was right which saved us alot of money since the breaks were ok in the end. They just needed to rest. We are more than grateful for them. They are genuinely good people that truly want to help people and not take advantage like some other companies. Would highly recommend them! Thank you so much! read more

Smith Automotive is amazing! Peter helped me out when I was in a bind, and I could not be more grateful. He was professional, knowledgeable, efficient, and honest. I am so happy to have found a trusted local mechanic, which to me is invaluable. I really could not recommend him more highly! read more

Today I walked into Smith Automotive, the first thing I noticed was how nice the waiting area was. They have a Keurig with a nice selection of coffee and a TV. I was not sure they would be able to accommodate getting my car in on such short notice, but they went above and beyond! Peter and his Wife Emily were awesome! Their receptionist was very nice as well. They got my Honda Pilot right in for an oil change, front and rear brakes and new windshield wipers. This is a great new addition to our town! Thank you Smiths Auto! read more