Went here for a trailer tire instead of going to the big box tire shop in town. Was met by the…read moremanager whom was very friendly and professional. I needed a trailer tire dismounted and a new one mounted (already off the trailer). He said they could change my tire immediately. The whole process took less than 30 minutes and I was on my way. After picking up my trailer, I went back and used their air hose to top off all of my tires. It was a pleasure dealing with Carlsons and I would definitely go back.

I have had two separate issues lately and was really pleased with the way they handled both. Great…read moreservice and I found the prices to be very competitive- plus not having to drive to Reno. I have used this dealer for years and never been disappointed

I stopped in Friday September 19th, 2025 and ordered a spare wheel for my trailer. The lady at the…read moredesk helped me and I asked her if they would charge me to mount and balance a tire on it, she replied no. I thanked her and told her I would be back the following Friday and drop the tire off to get mounted. So I go in Friday September 26th, 2025 and sure enough the wheel is in, and now the same lady is telling me because it's a new tire not purchased from Les Schwab and not a used tire there will be charge for mounting and balance. (Please tell me how this makes sense? If I would have had an old used tire the mounting and balance are free, but because it was a new tire there is a charge.) I left the tire there and came back several hours later. The same lady waited on me when I picked the tire up. She must of been upset with me because she never acknowledged me or anything. Just printed out the bill and told me the $ amount. I asked if I was charged for balancing because there was no wheel weights on the wheel and tire. She asked a service person about the balancing, the service person went outside and balanced the tire. Again I asked about the change for mounting and balancing, she told me she would get me someone in charge. I waited for 2 minutes the manager had not came in yet so I just took my wheel and left. I was already disappointed with the service by this time. I go to Les Schwab for service and man the service has gone downhill in Susanville, time to find a new tire shop I guess.

I moved from the Bay Area to here and let me tell you this place is really great they have popcorn…read moreand coffee which is nice other places might offer other things but at least they have something for while you wait their extremely nice and welcoming and their always ready to serve you which is great really no waiting lines or long waiting periods or anything they call when their issues or things they need to go over etc and their always ready and on time at least with me I've had a amazing experience each time I go in honestly very nice set of teamwork and people

I brought my car in for a smog. I like the guys here. They are helpful and funny…read more Got in and out in 30 minutes. It's a little unclear that their service station is also a gas station. So walk in the door where you'd think to pay for gas to request a service. And make an appointment first. That's the first thing they asked when I walked through the door.

Never go here. I forgot to get the yellow copy of the work order and They changed prices on me…read moreafter I signed the work order. Since no copy had no way to prove it. They scratched out the prices and changed them. NEVER GO HERE!!!!!

On December 17, 2026 I was driving from Reno, through Susanville to Red Bluff. I stopped in…read moreChester, CA to stretch my legs and look around. I got back to my car and it would not start. I had had my alternator replaced several times and had a feeling that was the problem. I called AAA and was told I'm out of tows. They gave me the number for Lake Almanor Towing. I called and spoke with Brandon and he gave me a quote for a tow back to Reno. He was backed up with work and wouldn't be able to work on my car for a week. I had a moment of panic since I didn't have the money for the tow. I made some calls and called him back. He allowed for somebody else to call him with credit card info and the cost was taken care of. It was the end of the day so he closed up shop and came to get me and my very old car! He could probably see how stressed out I was and was so nice. The plan was to tow to Susanville and then towed to Reno the next day. He told me stories all the way to Susanville. Once there he made sure I got to the hotel across the street. Brandon made a pretty bad situation not so bad. I am very, very grateful for his help! For the rest of review please see Susanville towing!

Thor and his employees are the best....(talking about you Brandon). Honest guys who do great…read moremechanical work besides towing.

Driving from California and on our way to Lassen, we stopped over and saw a nail stuck on our tire…read more The closest tire shop was this car center. It gets stressful and worrisome when its almost evening, 3 kids and inlaws with you and you are using a rental van. They were all so helpful and accomodating. Besides their professionalism, they made it comfortable for a customer to wait on their service. They are the kind of bussiness that will not rip you off , which is hard to come by nowadays. They helped us through a stressful time. This is the kind of bussiness we like to support. 5 star service! Thank you Austin and staff for helping us. :)

I am from chico and my kids and I were headed to lake Davis when my car just wasn't drivable at…read morethat time. The owner was so nice and helpful he took my car in just to check it to see if there was anything he could do. Unfortunately not it had to be towed home he let my kids and stay inside until the truck came. Everyone working there was so helpful and nice. I appreciated him so much. This place is just a tire shop but you can tell he cares about people. ​

I bought a battery at the local napa auto and the only tool i needed was a socket extension. Plumas…read moretire charged me 25.00 dollars and i did the work unhooking the battery lifting and swapping the battery, all they did was supply an extension. And charged me ,probably because they take advantage of people from out of town, personally I feel I was treated like the plague.

Came out to our car this morning with a flat tire because of a screw. Drove into the shop and they…read morewere able to get to it immediately. Super friendly team and a professional patch of the tire. The even marked the tire properly to ensure it was replaced exactly in the same orientation to protect the wheel balance. Very reasonable price to boot. A+

Called in 30 mins before they closed. I had a flat tire and needed a quick tire on a budget. They…read moresaid to come right over. In and out in 15 mins. Fair pricing and stellar service. I'll be going back no doubt. That's how you run a business.

7 different people I spoke with all recommended Quality Used Tires for the price, quality of work…read moreand exceptional customers service. And they were not wrong. If you're in the market for new or used tires, do yourself a favor and go here first before going anywhere else. I was helped immediately and I was in and out of there in less than 40 mins. Super stars! Thanks again for your wonderful service!

Always the very best from this store! I zipped in this…read moremorning because I had a tire pressure alert show up on my dash. I went to into a bay where two super friendly, courteous, fast and efficient techs aired me up and sent me on my way. I do believe that the entire evolution took less than 5 minutes. I've had other similar type issues that they address with the same amazing results. And free, they simply ask that you come back. Maybe even tell your friends. Use this store, it doesn't get any better! Thank you!

Fantastic crew. In…read morethe past few weeks I took my wife's car in for a tire rotation, which was handled quickly and for free by the friendly and professional staff. "Just come back for tires when you need them," they said, and I will Today, I took my pickup truck in for an overdue oil change and even though I didn't have an appointment, they somehow courteously squeezed me in before the end of the business day (and inspected everything too.) Great customer service, friendly staff, and they work hard. won't take my cars anywhere else.