A+ Has worked on a few cars of mine …read more. My Dodge Ram 1500 2004 - red color in particular was in / out . A+ Best shop in town Will work with you . Honest mechanic

I went in there for 3 things for my 2010 Ford F150 Lariat, 165,000 miles on it. My horn was not…read moreworking after in the winter it went off for 8 hours straight when we were out of state. My wind shield washer squirter was not working after I refilled it with fluid and potential starter working issues. The horn had a 10 amp fuse in it instead of a 20 amp fuse, it did have power however the horn was the original one so he replaced it with a new OEM one from the Ford dealership. Nothing wrong with my starter. He educated me on a quirk with Fords sometimes that there is often times depending how you park it on a curve that the key will not turn. The windshield hose had come loose, probably a squirrel as we have many here. Paul was extremly reasonable with his price for the horn replacement and labor. His son Nathan was also very courteous. I will go to him again in a heartbeat. I am not a fan of Susanville Ford for prior bad experience. Thank you Paul and Nathan!

Had to come over the hill from Chester to get an oil change and called Chris prior to leaving and…read morehe said to drive on in. He was so welcoming, friendly, and honest it was like going back in time when customer service was an everyday experience. Will always get my car and truck serviced here. Thanks Chris!

My husband and I discovered this business years ago when we relocated to the local area. We go…read morenowhere else to get our oil changed. Chris and his employees are the best! Thank you guys!!

I had the dreaded leaking heater core issue in my 2006 Jeep and I can tell you it is a big job…read more Entire dashboard and steering column have to be completely removed just to get to the air box and then that has to be dismantled to get the heater core out. To make the job even harder l have air lockers and extra lights with a bunch of extra wiring and switches in the dash. Mark was professional and handled getting the appointment setup. We meet Rich and John the mechanics when we dropped the Jeep off and went over the details of what needed to be done. A few days later we get the call the Jeep is ready. Great service and a very reasonable price for all the work that was done. Thank you Rich and the crew for a job well done.

They've done good work for me. Not the least expensive, but I've had no issues with quality. They…read moreseem to know what they're doing. The other thing I like is they give you an estimate based on established repair times before they start and then stay within that estimate unless you give permission to exceed.

Customer Service - 5 star Parts - 5 star…read more Reliable RV, situated in Susanville, California, consistently delivers exceptional customer service, underpinned by dedicated ownership that prioritizes client satisfaction. Upon entering, one is invariably greeted with a warm welcome. The establishment boasts an extensive inventory of RV essentials, encompassing everything from tank treatments to replacement components. A particularly commendable aspect is their commitment to sourcing specific parts; if an item is not readily available, Shannon will diligently provide the order number and arrange for the part to be shipped directly to the store. Consequently, I award their customer service a five-star rating. Furthermore, this location provides comprehensive RV repair services, making it an invaluable resource for any RV-related issue or need.

I called when they first opened and left a message which was promptly returned. JD was going to be…read morein the campground for a service call and agreed to come by . I was concerned because I could smell propane especially when driving . I'd did a thorough test of all my lines and the propane tank in my Skoolie bus. It came up with nothing. Then I asked about a couple leaks on the roof of my bus. He went up and then asked if I felt comfortable enough to come up so he could show me what needed to be done. He was slammed all day so he couldn't. I very much appreciated him squeezing me in and seeing g about another issue at the same time. When I left the park, the rotten egg smell was there again. I ended up turning around and going directly to his shop. He went next door to a mechanic there that he knew and that mechanic came out, crawled under the front of my bus and said from what he could tell there was some diesel leaking at the filter. He couldn't do the job as he too was so busy. I was happy that we were getting g closer to understanding where the written egg smell was coming from. My next step is a diesel mechanic. Further investigation online, I am relieved it's not in my head but something under the hood. My next review will be the repair on my sweet bus!! Both men took time out of their busy day to look and I was charged 100$ for JDs time but he spent an hour and then another 20 mins at least to call in a mechanic and trouble shoot the problem after realizing it wasn't a propane issue.

Amazing service!! Me and my family were in a pickle, our pick up was over heating and they took us…read morein and helped us out on a Friday afternoon! We were so grateful they could help us. Would 100% recommend to everyone.

Horrible customer service disrespectful I asked for a quote on breaks brake pads rotors and master…read morecylinder he asked me if the car was driveable I said no it has no brakes he would not give me a quote you wanted me to drive a car with no brakes I wanted to get a quote so I could send the car to him on tow. Very rude

Had a travel trailer wheel lug studs sheer off and Susanville towing was able to get me into town…read moreand fix the problem.

Totally dishonest establishment. Car impounded late on a saturday night. The tow company stole…read moreseveral items from my car! (A cell phone charger, pair of JBL earbuds, a double action OTF switchblade knife, a 256Gb thumb drive). The tow yard had my car for about 12hrs and deliberately changed the date of arrival to facilitate charging me for a full day of vehicle storage. They charged me $175 just to come in on a Sunday to pick up the car. For a 15 mile tow and 12hr storage this place gouged me for $950! And stole around $200 worth of my belongings. The staff was friendly of course, happy to ruin peoples lives. Not everyone has an extra $950 laying around to get their car back to drive out of shit-hole Susanville.

I came in looking for decongestant, but they were restocking so it wasn't on the shelf. Two of the…read morestaff were incredibly kind and took special care to get me what I was looking for.

Going to Susanville we always stop at the Mark to pick up snacks and cold drinks. If we need gas…read moreyou stop here too if you need a Lottery ticket. Get those here too so if you're going to Susanville this is a great place to stop. I recommend it

My car was a complete muddy mess. I didn't feel like washing it myself so I asked the guy here if…read moreit would become clean by running it through the automated system. He said yes. He was right! My car is soo sparkly and clean!!! The thing that impressed me most is that the two guys working here cared for my car like it was their own. They first hosed it down and then brushed the mud off. After I drove it through the automated wash, one of the guys wiped it dry. The customer before me tipped them. I did too. They totally deserved it. And the guy I handed the tip to was humble receiving it.

Wow! Have always tipped these guys well as they usually do a good job! Was just there and the guy…read moreasked if I could remove the leaves from back of truck??? Asked what I should do as I am already here and was told cannot let go thru the car wash with the leaves. So I left and got to my next stop and looked in my truck bed.....there was less than a Walmart bag of leaves. If this is the policy ....a garbage can close by would be nice as I could of easily just grabbed these leaves and removed from back of truck bed. We never go thru a car wash with mud caked on or overly dirty cars . We utilize this car wash for 4 vehicles right now at least once a month! They just loss our business with how I was just treated.