On December 17, 2026 I was driving from Reno, through Susanville to Red Bluff. I stopped in…read moreChester, CA to stretch my legs and look around. I got back to my car and it would not start. I had had my alternator replaced several times and had a feeling that was the problem. I called AAA and was told I'm out of tows. They gave me the number for Lake Almanor Towing. I called and spoke with Brandon and he gave me a quote for a tow back to Reno. He was backed up with work and wouldn't be able to work on my car for a week. I had a moment of panic since I didn't have the money for the tow. I made some calls and called him back. He allowed for somebody else to call him with credit card info and the cost was taken care of. It was the end of the day so he closed up shop and came to get me and my very old car! He could probably see how stressed out I was and was so nice. The plan was to tow to Susanville and then towed to Reno the next day. He told me stories all the way to Susanville. Once there he made sure I got to the hotel across the street. Brandon made a pretty bad situation not so bad. I am very, very grateful for his help! For the rest of review please see Susanville towing!

Thor and his employees are the best....(talking about you Brandon). Honest guys who do great…read moremechanical work besides towing.

I called Susanville towing and within 20 minutes they had a tow truck and a pick up there to tow my…read moretrailer my truck got dropped off at repair shop and they stored my trailer in their safe yard Billie and his partner were very professional and helpful in getting me a hotel close to my trailer and the repair shop

My daughter's car needed towing last night. She had recently been hit in the left front side by a…read moredeer. The car was still drivable but has been totaled by the insurance company. We're waiting for the duplicate pink slip. But last night ended the drivable aspect. Our insurance company was confusing to file a claim so I just called this company. I gave him my card number to pay the $350, which took a bit of time. But finally he had enough information. I asked him how long and he said as long as it took to drive about 15 miles. I expected about 20 minutes. Much longer! It was very cold and getting dark. When the truck finally arrived Steve, the driver, asked who was paying. My son-in-law and I both told him that I had already paid. He told me that the guy on the phone decided to have him get the payment info so he wouldn't have to go to the office. I was not happy. Steve, however, was very friendly and kind. We appreciated his help. He towed the car to our house as we requested and unloaded it where my husband directed. He helped a negative situation turn a bit positive. Thank you Steve.

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

Waiting for parts but this team is amazing. We're on an RV road trip and fuel pump went out. Julia…read moreand Rick treated us like best friends. A very long way to return for future RV repairs but I highly recommend this place for not so distant repairs. Hoping it ends as well as it started

Great drivers would highly recommend this family owned business always fast friendly and efficientread more

When broken down on a jeep trip out near the lake I figured I was going to be stuck for a couple…read morehours how ever victor treated us as if his family was stuck and arrived far before he initially estimated. He took great care to ensure the jeep got the shop safely. 10/10 will be using them again

Best rates and service! Friendly staff with good vibes! As a single mom in school with work and…read morekids I needed help to get back on the road safely and they did the job! I highly recommend Gill's Motorworks! They have gained a customer for life and I trust them with my car! Trustworthy Honest Friendly Fast reliable work to get a busy mom back on the road! And free inspections!!

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..

Had an awesome experience with Brent, he not only figured out what was wrong with my car quickly,…read morehe came back when my battery died again when he didn't have to, and helped me get the store to honor my warranty! He set an appointment and got in touch as promised, was on time and just generally nice to work with! I highly recommend him for any automotive services you may require!

Solid and straight forward! And he stands behind his work! He didn't have to turn around and help…read moreme today, but he did! Fantasticly honest mechanic and my wife found him to be pleasant and just straight forward! Made my wife feel human and not like he was trying to play any games! I highly recommend! Thank you!

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care…read more Great service, fair pricing and work quality are why Winston and I keep coming back

I went in today for a brake check since I had some squeaking and I was frankly uneducated on brakes…read moreand that information so I was heavily reliant on getting a good shop to tell me what's going . After going to another shop and no transparency with them, this shop was so helpful and is going to be my go to car shop. They were so kind and understanding and really were honest with me on what was needed and what wasn't needed. I Highly recommend this shop to anyone in Chico especially students.

My parents had a rough few days of travel with my kids in a small RV. They broke down north of…read morechico on their way to us in Chico. After waiting for an auto club to dispatch for over two hours, we called our own tow company. We ended up with Browns Towing & they were so great. The owner answered quickly and had someone on their way as soon as possible. Our driver Jose was so kind and great at his job. We would highly recommend Browns Towing!

Illegally unlocked my vehicle without consent. Lady working the desk and was extreme rude. Workers…read moreignored questions of mine.