Thank you so much to Steve and this shop for saving my butt when I was stranded just outside of…read moreWestwood due to a dead alternator. Steve ordered the part the same day, my car didn't get to his lot until later in the day but first thing next morning my car was ready to go and I was on the road home with no worries. Steve was courteous and professional and I definitely recommend their service!!

Steve and his team of mechanics do excellent work at reasonable prices. I have engaged their…read moreservices twice over the past month and both times they came through. Scott helped with a brake issue on my Audi and a few weeks later replaced a sensor on my Durango. He diagnosed the issues, quoted me a price, and quickly made the repairs. I'll definitely use them again and recommend you do as well.

Quality parts and excellent workmanship. I've had new brakes and water pump replaced in past year…read more Brakes work as if truck just rolled out of factory! Looking forward to additional work on my trucks.

Best place to go to get your car fixed. Don't wanna get screwed on your car or over charged. Then…read morego to Jones Auto

Erika runs a quality business at Highway 36 Garage. I had my truck serviced there twice. The price…read morewas fair and the wait time was acceptable. And she didn't try to sell me on unnecessary additional work. I recommend using this business.

On December 17, 2026 I was driving from Reno, through Susanville to Red Bluff. I stopped in…read moreChester, CA to stretch my legs and look around. I got back to my car and it would not start. I had had my alternator replaced several times and had a feeling that was the problem. I called AAA and was told I'm out of tows. They gave me the number for Lake Almanor Towing. I called and spoke with Brandon and he gave me a quote for a tow back to Reno. He was backed up with work and wouldn't be able to work on my car for a week. I had a moment of panic since I didn't have the money for the tow. I made some calls and called him back. He allowed for somebody else to call him with credit card info and the cost was taken care of. It was the end of the day so he closed up shop and came to get me and my very old car! He could probably see how stressed out I was and was so nice. The plan was to tow to Susanville and then towed to Reno the next day. He told me stories all the way to Susanville. Once there he made sure I got to the hotel across the street. Brandon made a pretty bad situation not so bad. I am very, very grateful for his help! For the rest of review please see Susanville towing!

Thor and his employees are the best....(talking about you Brandon). Honest guys who do great…read moremechanical work besides towing.

My new truck was damaged by the dealership the day it was delivered. I work out of town, and was…read morenot having the best experience. Lassen Auto Body changed all of that. Brittny and her staff were professional and accommodating, while Shane and the boys completely restored my truck to its original, and beautiful condition. Lassen Auto Body treated me like family, and I recommend them to everyone!

they went above and beyond for us. We were heading out of state and a deer jumped in front of us…read moretotaling our truck. The insurance company wouldn't call us a tow truck-even though we have roadside assistance. Brittany came in after hours to rent us a car. She helped us when our insurance company was falling very short. The insurance company wouldn't acknowledge our car rental even though it showed on our insurance declaration. They helped us get in touch with our person at the insurance company and their supervisor to get the rental car approved before the holiday (Thanksgiving). I would highly recommend them for your towing, car rental and auto body business.

Best rates and service! Friendly staff with good vibes! As a single mom in school with work and…read morekids I needed help to get back on the road safely and they did the job! I highly recommend Gill's Motorworks! They have gained a customer for life and I trust them with my car! Trustworthy Honest Friendly Fast reliable work to get a busy mom back on the road! And free inspections!!

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

Waiting for parts but this team is amazing. We're on an RV road trip and fuel pump went out. Julia…read moreand Rick treated us like best friends. A very long way to return for future RV repairs but I highly recommend this place for not so distant repairs. Hoping it ends as well as it started

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care…read more Great service, fair pricing and work quality are why Winston and I keep coming back

I went in today for a brake check since I had some squeaking and I was frankly uneducated on brakes…read moreand that information so I was heavily reliant on getting a good shop to tell me what's going . After going to another shop and no transparency with them, this shop was so helpful and is going to be my go to car shop. They were so kind and understanding and really were honest with me on what was needed and what wasn't needed. I Highly recommend this shop to anyone in Chico especially students.

Had an awesome experience with Brent, he not only figured out what was wrong with my car quickly,…read morehe came back when my battery died again when he didn't have to, and helped me get the store to honor my warranty! He set an appointment and got in touch as promised, was on time and just generally nice to work with! I highly recommend him for any automotive services you may require!

Solid and straight forward! And he stands behind his work! He didn't have to turn around and help…read moreme today, but he did! Fantasticly honest mechanic and my wife found him to be pleasant and just straight forward! Made my wife feel human and not like he was trying to play any games! I highly recommend! Thank you!

I've taken2 cars in over 2 ownerships in the last 20 years. Both times the service has been…read morefantastic, start to finish. Current owner worked under previous ownership. Communication was great, staff is friendly, shop is super nice and turn around time was great. Car looks better than it did before the accident. Would highly recommend these guys.

From the owner: Northern Sierra's premier auto collision repair facilityread more