We had a small leak in our 2014 Ford Fiesta transmission, and we were referred to Susanville…read moreTransmission by our mechanic. We brought our car in and the owner, who has the world's cutest shop dog, put it on the lift. He cleaned the area and said it was a small leak from the drain plug. He tightened the plug, checked the transmission fluid and verified it was good. When asked how much we owed him he said we didn't owe anything. What a rare thing in today's world to find a business like this.

Juan is the greatest mechanic I have ever met. My family and I were passing through town and my…read moreengine was overheating after driving through the Lassen wilderness. In the middle of working on other vehicles and helping other customers, he found what was wrong with my cooling system in under 5 minutes and got us back on the road. If you need car help in Susanville go directly to Susanville transmission.

I was traveling on a road trip through Susanville when I had an issue with the front bumper…read moreprotector on my car. It wasn't clear that it would be safe to continue and I didn't have any way of securing it. I called Cory at Superior Auto Body late in the day and asked if he could take a look at it. I dropped by and he immediately went to work on it. Less than 20 minutes later he had repaired it beyond what I had thought possible, despite my car model (Tesla) not what he's used to dealing with. He saved me a lot of stress and possibly a day of travel. Needless to say, I was thrilled. If you want quality work done by conscientious folks, this is the place. Can't recommend it more highly.

They repaired collision damage to the front of my 2013 VW Golf TDI and did a very good job. I am…read morevery satisfied. They also vacuumed and cleaned the interior!

Family oriented business and good at what they do! I will use them again if I ever find myself in…read moreneed.

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

Rob's business was recommended to me by a family member who knew him. He was able to mend major…read moreframe damage to the car my wife and I share to commute. He kept the repair cost low and provided excellent quality of work. He was also prompt and communicative about the timeline for the repair. Very glad he was able to help us and get us back on the road!

I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI…read moreNew Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well.

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a…read moremission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!!

I went in there for 3 things for my 2010 Ford F150 Lariat, 165,000 miles on it. My horn was not…read moreworking after in the winter it went off for 8 hours straight when we were out of state. My wind shield washer squirter was not working after I refilled it with fluid and potential starter working issues. The horn had a 10 amp fuse in it instead of a 20 amp fuse, it did have power however the horn was the original one so he replaced it with a new OEM one from the Ford dealership. Nothing wrong with my starter. He educated me on a quirk with Fords sometimes that there is often times depending how you park it on a curve that the key will not turn. The windshield hose had come loose, probably a squirrel as we have many here. Paul was extremly reasonable with his price for the horn replacement and labor. His son Nathan was also very courteous. I will go to him again in a heartbeat. I am not a fan of Susanville Ford for prior bad experience. Thank you Paul and Nathan!

My mom took her car... she's elderly and liked that it was a family business. They treated her well…read moreand did an excellent job!

They've done good work for me. Not the least expensive, but I've had no issues with quality. They…read moreseem to know what they're doing. The other thing I like is they give you an estimate based on established repair times before they start and then stay within that estimate unless you give permission to exceed.

Rich and his guys are well equipped,polite and knowledgeable. Got me right in went above and beyond…read moretaking care of my vehicle. To top it all off, charging a more than fair price for the great repairs and prompt service. Impressive.

Totally dishonest establishment. Car impounded late on a saturday night. The tow company stole…read moreseveral items from my car! (A cell phone charger, pair of JBL earbuds, a double action OTF switchblade knife, a 256Gb thumb drive). The tow yard had my car for about 12hrs and deliberately changed the date of arrival to facilitate charging me for a full day of vehicle storage. They charged me $175 just to come in on a Sunday to pick up the car. For a 15 mile tow and 12hr storage this place gouged me for $950! And stole around $200 worth of my belongings. The staff was friendly of course, happy to ruin peoples lives. Not everyone has an extra $950 laying around to get their car back to drive out of shit-hole Susanville.

I called Susanville towing and within 20 minutes they had a tow truck and a pick up there to tow my…read moretrailer my truck got dropped off at repair shop and they stored my trailer in their safe yard Billie and his partner were very professional and helpful in getting me a hotel close to my trailer and the repair shop