I was thoroughly impressed with the level of service that we received when purchasing bikes for our…read morefamily. Michael greeted us at the door, took the time to listen our preferences, and began to work his magic. After qualifying us for the best fit, he scoured their system to find options that fit our budget, and we ordered the perfect bikes for our use. Michael took the time to watch each of us ride our bikes, made a few adjustments, and even reviewed these adjustments and maintenance tips to be sure we are as comfortable as possible with them. As a salesperson, I take pride in putting myself in our client's situation so I can understand their needs as best I can- being careful to provide the perfect fit. Michael was just the same. He did not give us a long-winded pitch, nor did he try to sell unnecessary items. He delved directly into our needs and preferences, was very thorough, yet did not waste time in doing so. We are excited to ride some of the trails that he recommended, and ultimately, we are are looking forward to spending more quality time as a family. Michael, thanks a ton, and keep up the great work, Brandon K

Went in to do some after Thanksgiving Christmas shopping the music was so loud you could not…read moreconcentrate. Playing heavy metal death music chanting kill, kill, kill. not a nice atmosphere prior to Christmas. Even told the nice sales person who came by to ask if needed assistance that I would not be in long due to the music being played. He did inform the other but went on deaf ears. Now I know why they are deaf!

I love the selection. Great variety of items for the entire family from everyday needs to…read morespecialized sports and other outdoor activities.

I've always had good experiences at this location, but my interaction with Marcelo at the gun…read morestation was frustrating. I was looking for gun accessories as a gift and asked if he could check for stock. He quickly said they didn't have any and didn't bother to check the computer. Ten minutes later, I found them myself--over 10 in stock. When I pointed it out, he just shrugged and said, "Sorry." This lack of effort and dismissive attitude made for a disappointing experience. If you need assistance, don't ask Marcelo

I highly recommend this shop. Ryan is the owner and is extremely helpful and professional. You need…read morehelp, he's your man.

At the end of June, we were traveling to the Northeast and we pulled out our Thule and it…read morepractically just fell apart. That was on a Sunday and Racks for the Road is closed on Monday and we were leaving 5 am Tuesday. We have used Racks several times so I messaged Ryan (the owner) at 10 pm Sunday and really just asking advice and he offered to meet me at the shop on Monday morning, his day off. We went thru the options, buy a whole new one and borrow one of his and buy what we really wanted when we got back. He wanted to look at it a little closer, ended up being able to fix it and it worked great! No new Thule necessary! Ryan is the nicest guy, he's all about good service and so knowledgeable about everything Racks! Highly recommend Racks for the Road!

Picked up a backpack for my son 50% off the sale price. Plus they offer 10% military discount…read more I love that it's rain resistant. Awesome just like his rain coat. At a great price. Now I just need to find an embroidery shop.

It's false advertising as usual, because it's in the USA (specifically Texas, on the NW edge of the…read moregreater Houston area), rather than in Colombia, or Columbia SC, or the District of Columbia, so no matter which way you look at it, it's a lie. But I'm not one to go Medellin in other people's business naming rights. I'm just trying to Cali it as I see it. I just hope the guy who works here that was complaining that his wife is always at the bar trying to pick up other girls is not as psycho as he sounds. He said he might just buy a gun and go to the Barranquilla. I told him that guns should be outlawed. And so should false advertising about where a store is. IT'S NOT IN COLUMBIA. But recently, having been to the store a few more times now, we like it even more. They have a bunch of great stuff, and if it was just a little cheaper - despite the outlet prices which make it cheaper, supposedly - then we would probably give it five stars. Originally I said This Columbia outlet store is awesome. They have good deals on their merchandise. Columbia makes really good outdoor clothing. Sales associates are always friendly. I found a great jacket here. Slightly pricy but then so is my gf on weekends. Hey, I just met you And this is crazy But I need a great jacket So Columbia maybe?

We have had our Pro Dunk hoop for over 2 years, and it has been great. Very sturdy and high…read morequality. However, about a week ago, our goal stopped going above 9 feet. I was frustrated and prepping myself for a call to customer service, sure I'd get a run-around about my goal being too old, or telling me I needed to buy some expensive replacement part. Boy was I WRONG!! I called Pro Dunk on Monday morning and immediately connected a kind customer service rep named Ryan. As I'm telling him about my problem he was apparently looking up my order by my phone number and just as I finished telling him about the issue, he was ready with my order number and told me to send an e-mail to support@produnkhoops.com with pictures of my goal from several angles and customer service would diagnose and respond quickly. Quickly, was lighting speed! Within an hour of my sending my e-mail they had replied and shipped out a replacement part free of charge and sent me my UPS tracking number. The part is set to arrive less than 7 business days from when I made the call. That is GREAT customer service and I would highly recommend Pro Dunk to any/all looking for an extremely high quality product. A company with service like that, who stands behind their product is hard to come by these days! Thank you Pro Dunk!

Received broken backboard. They sent a replacement but told us that they have no process or plan…read moreto remove the shattered backboard that is on a pallet in our driveway. Basically, sorry, but it's your problem now. It's too bad. The product seems great, but the company does not

Love this their quality products!! Always fun to see what fun things they have in their store!!read more

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

We experienced excellent customer service from several of the staff for floor help to the register!…read moreGet the app, because there's promos you can use in store! Also when you register your birthday, a gift $5 off!

Frustrating experience as I shop here often. One of my items was on clearance and the associate at…read morethe register did nothing to help find the accurate price. However I was asked if I wanted to open an Academy card with no further help. Therefore, I decided not buying the other items which were shoes and went to Dicks Sporting Goods instead.

I have a family in Texas, and I love 511 clothing for males and females. I live in Alaska, and we…read moredon't have a 511 store here. Some sports warehouses have a few 511 goodies, but they are very limited. So, when I get a chance to visit my family in Texas., I always make sure I stop by the 511 stores in the Shenandoah location. I love how the displays are pretty easy to browse. The service is awesome, and I always ask if I need help. One thing I love is their women's clothing line. I loved the pants and T-shirts, and I love to wear the 511 hats. It's like a candy store for me there. I also get a few mail merchandise to bring home with me to Alaska for my friends. Alaska people love wearing their 511 tactical pants for fishing and working outdoors. I had great help from the manager introducing several styles to choose from.. one last thing: the backpacks are so awesome for travel and hiking. The value as well of the products is great.!

Absolutely love this store! Came here for looking for pants for an upcoming hunting trip...the…read moreselection of women's pants is off the charts. I'm 5'9" and it's so nice to find pants in tall lengths. The displays were easy to shop, and I was asked serval times if I needed help with anything. Aside from the great clothes, the customer service is honestly what will keep me coming back. Amanda is fantastic! She has great product knowledge and helped me find the perfect pants for my trip. I can't recommend this 5.11 store enough!

Dick's are a good fit in Houston, and this Dick's isn't too big and isn't too small. Some people…read morethink the larger Dick's are better, but sometimes it's just too big. I'm at the Willowbrook Mall as we speak, and there is a Dick's and as I said before I usually only go to the sporting goods store if it's an emergency and there isn't much else that I can get. Discount stores and online are much cheaper and much better. But right now I need something for the gym and I need it now so I'm glad this Dick's is here.

These guys are just standing around talking, actively ignoring customers. One guy talked a lady out…read moreof buying a pair of shoes (as a gift) for her daughter. I finally just used the kiosk, 20 minutes later, they didn't have the size even though inventory appears on the kiosk. I asked for half a size smaller. 10 minutes later, they brought out the size i originally asked for but only one shoe and dissappeared. I looked around, found the 2nd shoe on display and just took it. Good grief I did not want to wait around for almost an hour to buy ~$300 worth of shoes. Do better Dicks!

a great place to visit and buy your wonderful staff is outstanding thanks for your outstanding…read moreservice

Really nice and conscientious people who genuinely want to do a good job. Fast, fair pricing for…read moreunique service provided. They had the 5 screw TUMI wheels I needed and did a really fast turnaround for me. . 4th time I've used their services and will certainly return. A true pleasurable group to work with!