Went in to do some after Thanksgiving Christmas shopping the music was so loud you could not…read moreconcentrate. Playing heavy metal death music chanting kill, kill, kill. not a nice atmosphere prior to Christmas. Even told the nice sales person who came by to ask if needed assistance that I would not be in long due to the music being played. He did inform the other but went on deaf ears. Now I know why they are deaf!

the bike team is nothing short of amazing! the guys are super cool and and really know there stuff…read more i ordered a bunch of upgraded stuff on amazon. because i bought my bike with them, it was super cheap labor on installing the parts!

I love the selection. Great variety of items for the entire family from everyday needs to…read morespecialized sports and other outdoor activities.

I've always had good experiences at this location, but my interaction with Marcelo at the gun…read morestation was frustrating. I was looking for gun accessories as a gift and asked if he could check for stock. He quickly said they didn't have any and didn't bother to check the computer. Ten minutes later, I found them myself--over 10 in stock. When I pointed it out, he just shrugged and said, "Sorry." This lack of effort and dismissive attitude made for a disappointing experience. If you need assistance, don't ask Marcelo

I highly recommend this shop. Ryan is the owner and is extremely helpful and professional. You need…read morehelp, he's your man.

At the end of June, we were traveling to the Northeast and we pulled out our Thule and it…read morepractically just fell apart. That was on a Sunday and Racks for the Road is closed on Monday and we were leaving 5 am Tuesday. We have used Racks several times so I messaged Ryan (the owner) at 10 pm Sunday and really just asking advice and he offered to meet me at the shop on Monday morning, his day off. We went thru the options, buy a whole new one and borrow one of his and buy what we really wanted when we got back. He wanted to look at it a little closer, ended up being able to fix it and it worked great! No new Thule necessary! Ryan is the nicest guy, he's all about good service and so knowledgeable about everything Racks! Highly recommend Racks for the Road!

It's false advertising as usual, because it's in the USA (specifically Texas, on the NW edge of the…read moregreater Houston area), rather than in Colombia, or Columbia SC, or the District of Columbia, so no matter which way you look at it, it's a lie. But I'm not one to go Medellin in other people's business naming rights. I'm just trying to Cali it as I see it. I just hope the guy who works here that was complaining that his wife is always at the bar trying to pick up other girls is not as psycho as he sounds. He said he might just buy a gun and go to the Barranquilla. I told him that guns should be outlawed. And so should false advertising about where a store is. IT'S NOT IN COLUMBIA. But recently, having been to the store a few more times now, we like it even more. They have a bunch of great stuff, and if it was just a little cheaper - despite the outlet prices which make it cheaper, supposedly - then we would probably give it five stars. Originally I said This Columbia outlet store is awesome. They have good deals on their merchandise. Columbia makes really good outdoor clothing. Sales associates are always friendly. I found a great jacket here. Slightly pricy but then so is my gf on weekends. Hey, I just met you And this is crazy But I need a great jacket So Columbia maybe?

I'm a Columbia fan, and this store is one of my favorite places to shop, especially for winter…read moreclothes and hiking outfits. The staff are helpful, and this place is tidy and inviting.

Received broken backboard. They sent a replacement but told us that they have no process or plan…read moreto remove the shattered backboard that is on a pallet in our driveway. Basically, sorry, but it's your problem now. It's too bad. The product seems great, but the company does not

I bought a ProDunk hoop and installed it in 2012. The hoop has been great since and has held up…read morethrough all the hot summers and cold winters in Ohio. Very well made, solid construction, easy to intall and operate. Recently the hoop actuator became difficult to operate making raising the rim a challenge. I wasn't sure what to do given the unit was 13 years old. After a quick email to ProDunk and a few pictures, the customer service area indicated they would replace the actuator and almost immediately had one shipped. ProDunk not only stands by the quality of their product, but they also service customers in a fast, friendly, and personal way. I would highly recommend ProDunk.

Love this their quality products!! Always fun to see what fun things they have in their store!!read more

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

We experienced excellent customer service from several of the staff for floor help to the register!…read moreGet the app, because there's promos you can use in store! Also when you register your birthday, a gift $5 off!

Frustrating experience as I shop here often. One of my items was on clearance and the associate at…read morethe register did nothing to help find the accurate price. However I was asked if I wanted to open an Academy card with no further help. Therefore, I decided not buying the other items which were shoes and went to Dicks Sporting Goods instead.

Absolutely love this store! Came here for looking for pants for an upcoming hunting trip...the…read moreselection of women's pants is off the charts. I'm 5'9" and it's so nice to find pants in tall lengths. The displays were easy to shop, and I was asked serval times if I needed help with anything. Aside from the great clothes, the customer service is honestly what will keep me coming back. Amanda is fantastic! She has great product knowledge and helped me find the perfect pants for my trip. I can't recommend this 5.11 store enough!

Received two pair of 511's at work. Not the correct size and tried to return at the 511 store…read more They seemed confused that someone would return or exchange items. The front desk person knew nothing and the lady had no desire to help. She made a call and said no thanks. Not sure how 511's can't be exchanged at 511 store. All other major brands allow it and she said I should shop online. I mentioned that we didn't need stores like hers if we all shopped online and that didn't concern her. I will not be back.

These guys are just standing around talking, actively ignoring customers. One guy talked a lady out…read moreof buying a pair of shoes (as a gift) for her daughter. I finally just used the kiosk, 20 minutes later, they didn't have the size even though inventory appears on the kiosk. I asked for half a size smaller. 10 minutes later, they brought out the size i originally asked for but only one shoe and dissappeared. I looked around, found the 2nd shoe on display and just took it. Good grief I did not want to wait around for almost an hour to buy ~$300 worth of shoes. Do better Dicks!

Dicks sporting goods @ the Woodlands Mall…read more The customer service in the shoe department is lacking. I was there yesterday with my three daughters who all needed tennis shoes for the start of school. We picked out some and glanced to a group sales associates standing together talking and one of them just pointed towards a kiosk. No "good morning" "how can I help you", nothing. So we left and went down to Foot Locker and purchased three pair of shoes. One good thing.....for my three teenagers, it was a teaching lesson on customer service.

a great place to visit and buy your wonderful staff is outstanding thanks for your outstanding…read moreservice

Really nice and conscientious people who genuinely want to do a good job. Fast, fair pricing for…read moreunique service provided. They had the 5 screw TUMI wheels I needed and did a really fast turnaround for me. . 4th time I've used their services and will certainly return. A true pleasurable group to work with!