This wasn't the most modern and updated hotel and the bathrooms, while clean seemed in need of…read moreupdating and the same goes for the hall ways, door frames and much of the decor. That said the service was great. We were greeting with a friendly tone and they went out of the way to make sure we had extra linens and towels. Had there been a more updated room this would have been a 4 start spot.

This is the nastiest hotel ever. Mold in room. Leaking ceiling , roaches , hair in bathroom and TV…read morestand. The microwave was dirty . Soiled tissue in the chair. To make it worse the folded towels was damp and musty. Please think twice before staying here.

HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

I rarely leave reviews, but this experience needs to be shared…read more We had a reservation at Home2 Suites by Hilton LaGrange for Easter weekend to visit my husband's 84-year-old aunt. Just two days before check-in, we were informed that she tested positive for COVID-19. Out of concern for her health and the safety of our household--including a child still in school and working family members--we made the responsible decision not to travel. We immediately contacted the hotel to explain the situation and request a one-time exception to their 4-day cancellation policy due to this unexpected medical emergency. We even had documentation. Unfortunately, what we were met with was a complete lack of compassion and professionalism. When I spoke with the manager (Nicole), I was told she could not speak with me because there was already a case, and the call was abruptly ended before I could even explain the situation fully. This was not a case of poor planning or last-minute convenience. This was a health-related emergency involving an elderly family member with COVID-19. Policies are important, but so is basic human understanding--especially in situations like this. I am extremely disappointed in how this was handled and hope that someone at a higher level within Hilton will take the time to review this situation and do what is right.

The bright spot in our stay was Ms. Rose who manages the breakfast buffet. She was so kind and…read morehelpful and pure sunshine herself. I feel badly even writing this next part about our actual stay/room...but it has to be done. My hope is that improvements can be made so that others don't have to go through what we went through. We walked into our room and here's what we found: The toilet seat was up and there were old pee stains under the rim and old poop stains inside the toilet and a pubic hair on the back of the bowl. The toilet seat was also dirty, as was the tank lid. There was a spider crawling behind the towels. The bedside tables had sticky residue on them. The alarm clock looked like it hadn't been cleaned in years and was covered in dust. The bathroom door looked like it had dripped coffee dried on it. There was old hair in the bathtub. The bathroom countertops and trim were covered in a film of dust and crust. I ended up getting some cleaning supplies from our car and cleaned our room!!!! I almost couldn't stay there but we did not want to cause trouble. Also, we didn't trust that if we asked to change rooms that a new room would be any better. This is not the kind of thing that's random in a hotel; this is major problem kind of thing. We have never, ever, ever endured this type of dirtiness at a hotel and it's going to take a while to get over it.

Bathroom looks gross and tub is old. EW. Did I mention the bathroom needs updating?read more

This was one of the worst hotels I have stayed in. The condition of the room, torn shears and…read moredisgusting chairs. The topper was there was no hot water, even after reporting it to the front desk and being told it was fixed, the shower was cold.

The bed was almost completely unsleep-able and after a long day I was very unhappy. The mattress…read morefelt like sleeping on a box spring and for some reason the pillows were tiny? When I awoke in the morning to shower, the shower head was broken and water sprayed everywhere- including out of the shower stall and onto the floor. The shower walls were moldy. Good things were the adequate breakfast and it was cool the floor of the room was hard wood and not carpet. I was traveling for work and didn't even pay for this room myself. Just so disappointed I felt I had to share.

Really REALLY dirty!! Not as advertised and should not be part of Choice Hotels! No bedbugs. But…read morewe checked very carefully. Had no where else to go that night. Pool was brown. Maggots crawling out of garbage can outside of front door. Terrible. Don't go there!

I've been staying at the Country Inn and Suites in Lagrange, GA almost every week for several…read moremonths. This is a really nice place to stay. The guests range from construction workers to business executives, but all of the long term and frequent guests get to know each other and socialize together. As a frequent traveler and visitor to the Lagrange area, I enjoy staying at a place that feels like home. The general manager (Donnie) and his team really go out of their way to be accommodating and to make their guests feel special. The hotel isn't fancy, but it's extremely clean and comfortable. Any issues or concerns are addressed promptly and I've never known of a security issue or problem. If you are visiting the Lagrange area, either on business or pleasure, I recommend the Country Inn and Suites. Just don't take my room! I'm going to need it because I'll be back soon.

Would give negative five stars if I could. Poorly designed, thought out, maintained, operated, and…read moreawful smelling. The air conditioner in the room barely worked. Hallway smelled like weed every night. The room keys would all stop working in the middle of the day without warning, so coming home, you'd have to walk all the way around the parking lot (no walkway or sidewalk) to the only entrance and get a new key). Housekeeping knocks on your door at 7:30 or 8 AM, and if you ask them to come back, they don't. The paint in the bathroom is cracked and peeling. I made a comment about forgetting to bring a bathing suit, and the guy at the front desk, dead serious, shrugs and says, "meh" as if it wouldn't be a problem if I swam naked or something if it was later at night. I have no idea what goes on in that pool, but seeing the clientele, I have no plans to use it. The ice buckets are paper and must be gotten from front desk. Breakfast barely qualified as such. Curdled yogurt, stale cereal, and rotting oranges. Ice machine is moldy. TV didn't work when I arrived and front desk's response, without letting me describe what it was doing was. "You're doing it wrong." Four hours after I talked to her, she came and checked on it, and admitted the receiver needed to be reset on her end. Bad attitudes, smelly hallways, housekeeping that at most replaces towels but no more..after they wake you up or bust in on you in the shower. DO NOT STAY HERE IT IS AWFUL AND WAY OVERPRICED

Cozy, good price. Comfortable, firm beds and great customer service. Tanya at the front desk is the…read morebest!

My room was infested with bed bugs. Would not recommend. Management did not care and I showed them…read morethe bites all over my body. I had the room for 7 hours was sleep in it for 3 hours it was 3 o'clock in the morning when I noticed I was being bitten in my sleep and i I woke up called the front desk they basically said they could just put me in a different room. They had no comment on the bugs and bites. I say please have someone come with you to check the room before you accept it. I have pictures and videos. WOULD NOT RECOMMEND!

First room we were given smelled really bad. Changed to another room and it looked unclean.read more

One of the better three star hotels I've stayed at in a while! There is parking in a covered garage…read moreand this hotel is right in the heart of downtown, which is perfect for walking around and seeing what downtown LaGrange has to offer. It's also about a 10 minute drive to the great wolf lodge. There is not a breakfast buffet , but if you pay for. Breakfast add on with your room, you are able to get breakfast. I stayed two nights and got yogurt parfaits both days for $13, which was kind of wild. The room was clean and updated. The only other downside was the train that runs through the night, and cars racing. It was hard to get a good night sleep. Not the hotels fault, but something to keep in mind. One night my tv was glitching, but it ended up fixing itself. Staff was incredibly nice and helpful.

This is the hotel we stay at every time we visit the city of LaGrange…read more The rooms are a great size for families, and typically very clean. Our last visit we had a minor cleaning issue, however, we were still comfortable. This location is right in the center of LaFayette Square, so shopping, dining, a park, and entertainment are all within 5 mins walking distance. Parking is FREE in a garage attached to the hotel. There is an on-site sports bar, and other amenities such as a pool, and gym. The staff is always helpful and pleasant, which is important to us as a family. We really enjoy visiting this hotel everything we come to LaGrange!

I spent 3 nights in this hotel. When I checked out, Monday, December 9th I had breakfast - the…read moresausage and eggs - before I went to the airport. I did not eat very much because it tasted awful! It's a good thing I didn't. I made it one exit on the interstate when I had to pull off and into a gas station. In the driveway I began to throw up. I barely made it to the parking area and got my rental car door open in time to vomit out the car door. I called the location and was told she would tell the manager and return my phone call. There was no response until I contacted corporate - "We'll make sure the sausage is ok in the future." Except for the stained carpet, cigarette smell, no maid service on Sunday night, and food poisoning, my stay was fine. Needless to say, the next time I'm in LaGrange to visit my family I'll choose another hotel. ZERO STARS!!

Room not clean. (Floor along walls-extremely dirty, wall surfaces, etc)…read more Poor housekeeping during stay-skipped days Strongly recommend another option.