Big thank you to Valerie! We packed up and started to check out. I usually do everything on the…read moreapp, but I was tired and we had been traveling for a few weeks. I stopped at the front desk and told her that we were checking out. She was very polite and inquired why we were leaving early. I told her that we weren't that we were scheduled to leave that morning. She said that she would refund our points/money and that there was some sort of mix up. I then pulled up my app and realized that we were leaving for our next destination a day early on accident. Thank goodness Valerie was sweet enough to say something because we would have driven a full day to our next destination without accommodations.

HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

One of the better three star hotels I've stayed at in a while! There is parking in a covered garage…read moreand this hotel is right in the heart of downtown, which is perfect for walking around and seeing what downtown LaGrange has to offer. It's also about a 10 minute drive to the great wolf lodge. There is not a breakfast buffet , but if you pay for. Breakfast add on with your room, you are able to get breakfast. I stayed two nights and got yogurt parfaits both days for $13, which was kind of wild. The room was clean and updated. The only other downside was the train that runs through the night, and cars racing. It was hard to get a good night sleep. Not the hotels fault, but something to keep in mind. One night my tv was glitching, but it ended up fixing itself. Staff was incredibly nice and helpful.

This is the hotel we stay at every time we visit the city of LaGrange…read more The rooms are a great size for families, and typically very clean. Our last visit we had a minor cleaning issue, however, we were still comfortable. This location is right in the center of LaFayette Square, so shopping, dining, a park, and entertainment are all within 5 mins walking distance. Parking is FREE in a garage attached to the hotel. There is an on-site sports bar, and other amenities such as a pool, and gym. The staff is always helpful and pleasant, which is important to us as a family. We really enjoy visiting this hotel everything we come to LaGrange!

"A Rural Treasure Worth the Detour"…read more If you're looking for a true escape from Atlanta's chaos, the Grand Hotel in Hogansville is the antidote. This place isn't just a hotel -- it's a slow exhale. Nestled in a quiet rural town where the loudest noise is a train in the distance or the cicadas at night, the Grand Hotel feels like stepping back into a calmer era. The building itself, dating back to the late 1800s, has been beautifully restored without losing its soul. Each of the nine rooms has its own private bath and is filled with period antiques that make you feel like you've wandered into a Southern novel. But don't mistake "historic" for "stuffy" -- everything is fresh, clean, and lovingly cared for. My favorite part? The wrap-around porch. Sitting there in the evening, rocking gently in a chair while the sun dips behind the trees, you forget that Atlanta is less than an hour away. Time slows down here, and the world feels very far away -- in the best way possible. The staff radiates small-town warmth, happy to share a story about Hogansville's history or point you to a tucked-away café. You don't just feel like a guest -- you feel like a part of the community, even if just for a night. If you want big-city nightlife, keep heading north. But if you're craving rural charm, history, and a touch of class, the Grand Hotel is where you'll find it.

What a lovely gem of a hotel. We only stayed one night but hope to be back to visit again. What a…read moremagical place. We checked in and got our regular ole fashioned door key. Clean and just beautiful room, with antiques and a sparkling clean bathroom. Took a nice long hot bath the next morning. (great water pressure and plenty of hot water). No reservations on jumping in the tub. We walked downstairs to the bar for a yummy dinner and a few drinks after our arrival that night. Mayberry was playing on the TV at the Bar. Quite appropriate I must say. Keep up the good work!

The bright spot in our stay was Ms. Rose who manages the breakfast buffet. She was so kind and…read morehelpful and pure sunshine herself. I feel badly even writing this next part about our actual stay/room...but it has to be done. My hope is that improvements can be made so that others don't have to go through what we went through. We walked into our room and here's what we found: The toilet seat was up and there were old pee stains under the rim and old poop stains inside the toilet and a pubic hair on the back of the bowl. The toilet seat was also dirty, as was the tank lid. There was a spider crawling behind the towels. The bedside tables had sticky residue on them. The alarm clock looked like it hadn't been cleaned in years and was covered in dust. The bathroom door looked like it had dripped coffee dried on it. There was old hair in the bathtub. The bathroom countertops and trim were covered in a film of dust and crust. I ended up getting some cleaning supplies from our car and cleaned our room!!!! I almost couldn't stay there but we did not want to cause trouble. Also, we didn't trust that if we asked to change rooms that a new room would be any better. This is not the kind of thing that's random in a hotel; this is major problem kind of thing. We have never, ever, ever endured this type of dirtiness at a hotel and it's going to take a while to get over it.

Bathroom looks gross and tub is old. EW. Did I mention the bathroom needs updating?read more

The convenience and location of the hotel from Callaway Gardens was great. The hotel room was…read moreclean but the upholstery on the chairs in the hotel room looked very worn. The chairs looked as if, you're visiting at grandma's house. You remember the same faded pilled fabric chairs from a child, but not in a nostalgic way. LOL Breakfast was great, especially, the oatmeal. It was creamy and you could smell it upon entry to the lobby. The staff was pleasant and accommodating. *More snacks (chocolate/chips) are needs in the lobby too. I don't drink sodas and my alternate choices were Powerade and Aquafina. Really? Where is the sweet tea or fruit juices?

The room APPEARED clean when we entered…read more The ONLY reason for One Star review: we walked in the locked room and I went straight to the bathroom, lifted the toilet lid, and found myself looking at urine, stool, and TP. I'm at a loss to explain how the room could be cleaned and the toilet overlooked. Was it cleaned and then someone came in and used the toilet, or was the room quickly surface cleaned without any effort to do a good job? I would have normally only knocked off one star because the beds had the thick, heavy, weighted blankets on the beds, and while the weighted blanket is nice, you can't convince me that it gets washed between each guest.

I don't even know where to begin! I guess first I will start by saying I chose this place because I…read moredid Expedia package deal where you choose plane ticket car and picked a hotel.. I couldn't believe this place has been updated! The bathroom was awful! Couldn't believe what it looked like barely and room to open door to go to bathroom, shower/ tub old and to me looked dirty. Not enough towels and they were bad too . The mattress had plastic on it or a mattress cover like plastic on it. The curtains wouldn't close all the way so it let light in. The view from window looked gross and unsafe. The walls in the room needed cleaning! So I can only imagine what the carpet needed. The employees I came a cross were nice enough. I would not recommend this place at all! We checked out of this. No refund because bought through Expedia. Stayed 1 of 4 days.

We checked in and the lobby was fine. Noticed everything was a bit grimy in the elevator but ok…read morecommon space. Opened the door for the room and thought a saw a roach but didn't see it again. Then we turned on the lights ewwww carpets were gross bed linens. Then we DID see the roaches!!!!! I had to pee so went ahead in there it was definitely dated which would have been fine but it was gross. And there were like 5 adult and juvenile German roaches. I work for a major Pest control company so I know what they are.

Took my 2 grandkids (ages 9, 5) this past weekend and my grandson has not stopped talking about how…read moremuch he loved being there. He was sad we had to leave. My husband and I had fun too, except the beds in our room were not comfortable at all. Other than that, this trip was a 10 out of 10.

So I've been here five times now with my toddler. Here's a couple of things to note:…read more Don't pay with Apple Pay when you book your stay. You won't be able to use the kiosk to check in and depending on how busy it is, you might end up being in line for 30+ minutes to check in at the front desk. If you have an electric car, have a back up plan to charge your car. They have 4 Tesla chargers and two non-Tesla chargers. I've been told the two non-tesla ones does not work. The Tesla ones work half the time and you need to change the charge to 20amp from your car setting or it would stop charging after 5 minutes. I've also been told they plan to remove all the chargers in the near future so call ahead and ask. Sign up for their newsletter. They often have deals throughout the year and special sale on 8/4 every year. It's a fun place but everything inside is overpriced so expect to spend an extra $100 per night there if you plan on dining there as well. I've seen people pack their own lunch and drinks in a cooler and none of the staff members seem to care. There's also a mini fridge in the room and a microwave and ice machine on every floor. Bring a sweater or warm jacket. Walking out of the water park to air conditioned indoor area can be cold. In my opinion, staying on the first floor has been the more convenient. Especially the morning of checkout. You don't have to wait for the elevator and usually the elevator fills up quickly around checkout time. If you are purchasing miniature golf or bowling, buy the family deal if you have four or more people. The arcade Is a money pit, don't stay here too long or try your best to avoid it. My son loves this place and we keep coming back so they must be doing something right lol the staffs here have always been friendly so no complaints there.

Nice place! We stayed at the villas. Beautiful three bedroom. And we ok family pics at the lodge…read more Restaurant and buffet was yummy too!

A very nice place to stay near Pine Mountain. I have…read morevisited Callaway Gardens many times over the years. My last visit was a long time ago and a lot has changed. On a previous visit we stayed at one of the cabins that was on property and had so much fun we researched what was available now. To our surprise, there is now a lodge and spa on property near the cabins that we previously visited. It is a beautiful large 4-story structure with a large foyer, wood beams, large windows and a lake view out the back of the hotel. There is a two-sided fireplace as you enter with a cafe on one side and check-in on the other. Check-in was easy and pleasant. The staff was friendly. Most rooms are to the right as you enter. One of the 2 elevators was broken on our visit. Our room was very nice with a balcony overlooking the lake, a small kitchenette area with a small refrigerator and a microwave. The Lodge is convenient for getting to the park due to its location. The price was definitely more than other hotels in the local area but I think it is worth it for location in/near the gardens.

This wasn't the most modern and updated hotel and the bathrooms, while clean seemed in need of…read moreupdating and the same goes for the hall ways, door frames and much of the decor. That said the service was great. We were greeting with a friendly tone and they went out of the way to make sure we had extra linens and towels. Had there been a more updated room this would have been a 4 start spot.

I would not recommend La Quinta, I just got back home from staying there for 3 days. The bathroom…read moretoilet ran constantly unless you go to handle a little bit or lift the handle up. Then at one point time it started to overflow. I went downstairs to get the maintenance guy or have them come and fix it. The girl there gave me a plunger, which was OK if the maintenance guy wasn't there at the moment but he never showed up we never got fresh towels the whole time we were there I would not recommend this place. Nor did anyone come in to empty the garbage. I mentioned it the night before we were leaving the guy downstairs at the desk made excuses. There are no excuses not to be on your game when you have guest in your room that we rented.