HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

I rarely leave reviews, but this experience needs to be shared…read more We had a reservation at Home2 Suites by Hilton LaGrange for Easter weekend to visit my husband's 84-year-old aunt. Just two days before check-in, we were informed that she tested positive for COVID-19. Out of concern for her health and the safety of our household--including a child still in school and working family members--we made the responsible decision not to travel. We immediately contacted the hotel to explain the situation and request a one-time exception to their 4-day cancellation policy due to this unexpected medical emergency. We even had documentation. Unfortunately, what we were met with was a complete lack of compassion and professionalism. When I spoke with the manager (Nicole), I was told she could not speak with me because there was already a case, and the call was abruptly ended before I could even explain the situation fully. This was not a case of poor planning or last-minute convenience. This was a health-related emergency involving an elderly family member with COVID-19. Policies are important, but so is basic human understanding--especially in situations like this. I am extremely disappointed in how this was handled and hope that someone at a higher level within Hilton will take the time to review this situation and do what is right.

Nice place! We stayed at the villas. Beautiful three bedroom. And we ok family pics at the lodge…read more Restaurant and buffet was yummy too!

A very nice place to stay near Pine Mountain. I have…read morevisited Callaway Gardens many times over the years. My last visit was a long time ago and a lot has changed. On a previous visit we stayed at one of the cabins that was on property and had so much fun we researched what was available now. To our surprise, there is now a lodge and spa on property near the cabins that we previously visited. It is a beautiful large 4-story structure with a large foyer, wood beams, large windows and a lake view out the back of the hotel. There is a two-sided fireplace as you enter with a cafe on one side and check-in on the other. Check-in was easy and pleasant. The staff was friendly. Most rooms are to the right as you enter. One of the 2 elevators was broken on our visit. Our room was very nice with a balcony overlooking the lake, a small kitchenette area with a small refrigerator and a microwave. The Lodge is convenient for getting to the park due to its location. The price was definitely more than other hotels in the local area but I think it is worth it for location in/near the gardens.

Really REALLY dirty!! Not as advertised and should not be part of Choice Hotels! No bedbugs. But…read morewe checked very carefully. Had no where else to go that night. Pool was brown. Maggots crawling out of garbage can outside of front door. Terrible. Don't go there!

I've been staying at the Country Inn and Suites in Lagrange, GA almost every week for several…read moremonths. This is a really nice place to stay. The guests range from construction workers to business executives, but all of the long term and frequent guests get to know each other and socialize together. As a frequent traveler and visitor to the Lagrange area, I enjoy staying at a place that feels like home. The general manager (Donnie) and his team really go out of their way to be accommodating and to make their guests feel special. The hotel isn't fancy, but it's extremely clean and comfortable. Any issues or concerns are addressed promptly and I've never known of a security issue or problem. If you are visiting the Lagrange area, either on business or pleasure, I recommend the Country Inn and Suites. Just don't take my room! I'm going to need it because I'll be back soon.

We really enjoyed our stay this past weekend. The room was spotless. The outside area was…read morebeautiful. Our Friday evening party 'pushed the envelope' a bit, but Emma rose to the occasion, along with the rest of the staff.

We have been sitting at the restaurant for over an hour with no food or a server in sight. No one…read morehas come to tell us what's going on ! I would NEVER recommend this place

Decent rooms for an overnight stay. The room was clean.has a washer and dryer that takes quarters…read morein case you need washer some clothes.

The name of this hotel is actually Garden Inn now…read more Stayed here for one night. It cost about $39 with trucker discount around $45 with tax.Not a bad price Would be nice if it would be a little bit cleaner ,carpet had stains on it and the free wifi went out after the rain/thunder storm.

"A Rural Treasure Worth the Detour"…read more If you're looking for a true escape from Atlanta's chaos, the Grand Hotel in Hogansville is the antidote. This place isn't just a hotel -- it's a slow exhale. Nestled in a quiet rural town where the loudest noise is a train in the distance or the cicadas at night, the Grand Hotel feels like stepping back into a calmer era. The building itself, dating back to the late 1800s, has been beautifully restored without losing its soul. Each of the nine rooms has its own private bath and is filled with period antiques that make you feel like you've wandered into a Southern novel. But don't mistake "historic" for "stuffy" -- everything is fresh, clean, and lovingly cared for. My favorite part? The wrap-around porch. Sitting there in the evening, rocking gently in a chair while the sun dips behind the trees, you forget that Atlanta is less than an hour away. Time slows down here, and the world feels very far away -- in the best way possible. The staff radiates small-town warmth, happy to share a story about Hogansville's history or point you to a tucked-away café. You don't just feel like a guest -- you feel like a part of the community, even if just for a night. If you want big-city nightlife, keep heading north. But if you're craving rural charm, history, and a touch of class, the Grand Hotel is where you'll find it.

What a lovely gem of a hotel. We only stayed one night but hope to be back to visit again. What a…read moremagical place. We checked in and got our regular ole fashioned door key. Clean and just beautiful room, with antiques and a sparkling clean bathroom. Took a nice long hot bath the next morning. (great water pressure and plenty of hot water). No reservations on jumping in the tub. We walked downstairs to the bar for a yummy dinner and a few drinks after our arrival that night. Mayberry was playing on the TV at the Bar. Quite appropriate I must say. Keep up the good work!

I want to thank the new owner for being so creative to turn this family home into a wedding venue…read more My mom's family are the Gabriel's and this is such a wonderful thing to happen to that home. A beautiful place for a wedding and the home and grounds are exquisite. This is just lovely. Thank you.

The best people and yummy food! So easy to swing by and grab a basket for my friends. Would highly…read morerecommend.

My husband created an anniversary/birthday fruit basket at Creative Call-ins. The fruit was…read moreplentiful and fresh. The pastries were delicious. They even let the hubby add my Anniversary gift - wedding ring upgrade to the basket. That was the icing on the cake. I will definitely remember this gift. It was thoughtful and sentimental. Thanks Creative Call-ins!!!