This was the third location after driving around on a weekday that was actually OPENED ! Two other…read morelocations were closed at 10-11am on a Tuesday but no reflection of closing. The older lady who was at the door, I think she was the manager. I told her the other locations were closed without any notifications. She apologized. It wasn't her fault. One other person was at the counter. She looked like a teenager but she was friendly. I was in and out in 5-10 minutes.

Horrible! 2 tellers behind the glass chatting the whole time while letting me sit there waiting…read more Finally, a customer walks in the door and one of the teller asked if I was waiting for someone. I approached her window & said I do not have an apt. She then replied "oh, we close in 30 mins and we don't have a banker" She did offer to make an apt for me for Monday. I can do that on my own, thank you very much. What you should have done was greeted your clients as soon as we came in & let me know you don't have a banker available to assist. Instead of having me sit there for 15 mins, and then tell me. It wasn't like they were busy doing anything else but chatting and laughing loudly. There was another couple waiting in the lobby with me and they came out right after me. And they were there before I even came in. I can't imagine how long they were waiting! This location is horrible

Bank followed Covid-19 protocols. They had shields up and standing stickers for customers. The…read morelimited the capacity. I think they did give out hand sanitizers. Jimmy Nguyen greeted me and helped me get a chair. Lien Nguyen was the teller who helped me and she was friendly. Of all the other banks I went to, this bank has great customer service.

Customer service. I had gone to BMO to change a pin number for my brother-in-law, I have power of…read moreattorney, they handled it very well. Bank of America has you jumping through hoops. They even want a note from the doctor. Absolutely ridiculous.

I have been a member of Tech CU since 1996, and I've always appreciated the no-nonsense service…read moreprovided by their private banking team. We recently opened an account with Prabhuta at Tech CU, and she made the entire process exceptionally smooth. She was diligent, responsive, and followed up on every inquiry and concern promptly. She also worked thoughtfully within our time limitations, which we truly appreciated. If you are looking for a bank that genuinely considers your needs and interests, I would definitely recommend working with Prabhuta at Tech CU.

The team at the Fremont Tech CU branch provided outstanding service. Between helping us secure a…read moreHELOC earlier this year and recently juggling a new car loan alongside Visa applications, Pooja has managed everything perfectly. She had expert support from her senior, Timothy Tajonera, and Kelly Tran on the auto funding side. They are organized, fast, and truly make complex financial processes easy for their members. Thank you to Pooja, Timothy, and Kelly for making this such a great experience!

Let's just do a quick update…read more I generally go to a Bank of America when I need cash or if we want to deposit cash. That's pretty much it. I think I've stepped up my check deposit game and have used the app. Parking is still crazy here as it's a tiny area of parking. This last time I was needing cash to gift to family for Christmas. I do appreciate you can get different bills now not just $20s. Aside from that. It's fine. It's one of the banks that is on the way to work or if I need to pick up boba nearby.

Gerard was outstanding to work with. This branch in Milpitas has quickly become a local favorite…read morefor me because of the consistently low foot traffic and the efficient, welcoming service. Gerard was very kind, attentive, and professional throughout my visit. It's rare to find a financial center that combines convenience with employees who truly set the standard for exemplary service. I'm glad I found this location and will definitely continue coming back thanks to experiences like this one.

I visited the bank today to withdraw $700 and requested $200 in $20 bills and $500 in $50 bills…read more The teller said they did not have enough $50 bills to meet the $500 portion and only had $200 in $50 bills. Why would a bank be unable to provide $500 in $50 bills?

Your management is judgmental and racist!!! Told me I had an alert on my account when my husband…read moreand I came in to make our monthly money orders for rent. From the moment we walked up to the counter she was staring at us from behind her computer. Told us there was an alert on my account but could not give us a reason then told us if we needed to use the atm we could get the cash out. Tried doing that but since the amount was so high, couldn't do that because she wouldn't approve it. Called customer service support and they assured that there was no alert on my account and I had more than enough money to cover the transaction. Went to another location and made my transaction without any problems at all!

Always fast and very nice tellers each time I visit . They have a free notary service and they…read moreeven provide witnesses if you need one. I Always happy every time I visit this location instead of the one in Milpitas. Too long of the waiting line.

Ria is so helpful and extremely nice! She made me open an account super easy and was very…read moreinformative of all the details!

I want to take a moment to recognize Aileen Exconde at the Milpitas KeyPoint Credit Union branch…read more From the very beginning, she has gone above and beyond to help me with all of my banking needs. She is extremely knowledgeable, professional, and patient, and she always takes the time to explain things clearly so I understand all my options. What really stands out about Aileen is how much she genuinely cares about her customers. She doesn't just treat you like another account number--she listens, offers guidance, and makes sure you're taken care of every step of the way. It's rare these days to find someone who combines excellent customer service with a personal touch, but Aileen does exactly that. Honestly, Aileen is the main reason I chose to bank with KeyPoint. Her dedication and helpfulness gave me confidence that I made the right choice, and every interaction since then has reinforced that. Because of her, I recommend KeyPoint Credit Union to my friends and family without hesitation. Thank you, Aileen, for all your hard work and for making banking such a positive experience. You truly make the Milpitas branch shine!

Each time we've used Key Point Credit Union has been an excellent experience and the customer…read moreservice is top notch. Would highly recommend. Working with Angela Season and Ken Nakamura has been an extreme pleasure. Rate Key Point a 10 would work with them again!

I am a Graduate of the U. S. Naval Academy in Annapolis, Maryland. I became a member of the then…read moreGolden Bay and now Meriwest Credit Union when I was stationed at Naval Air Station Moffett Field, as a Lieutenant Junior Grade, in 1976, 50 years ago. Perhaps the Greatest Performance in those 50 years was exhibited recently by Yvonna Trinh, the Branch Manager. I had a challenging Money Wiring Date. Keeping within the Meriwest Procedures, Yvonna was able to reduce the Hold Time on one check by hours and not put two additional checks, on Hold. With her valuable assistance, I was able to meet this demanding Money Wiring Date. This is very much Appreciated and acts like this, plus the other True Meriwest Professionals over the years, is why Meriwest has been my main financial institution for 50 years. Additionally, Yvonna does an Outstanding Job as Branch Manager. It is always a pleasure to go to Meriwest because, there is always "A Positive Vibe". All of the Representatives, especially HOA are Well Trained, Professional, Courteous and Customer Driven. Lastly, I want to denote that the Cleanliness of the Branch has to be in the top 1% of all that I have seen in being in Silicon Valley for 50 years. Well Done, Yvonna, your Team and Meriwest !

20 min on hold to get an answering service who will take a message just to find out that to do a…read morezelle transfer is not possible on the website only on the app which has a deficient interface (unable to type in numbers) BofA Patelco wells fargo all have working websites . Meriwest is too cheap to imprime its website been with them for 18 years

CTCB has branches all over the world and it's especially strong in Taiwan. Since I retired in…read moreTaiwan CTCB has been a great bank to deal with branches in walking distance from my apartment in linkou Taiwan. I will move my other accounts at other USA banks to CTCB in California as I can then transfer or withdraw funds in either country and I can transfer Taiwan funds to support USA debit cards as needed. For both personal accounts and business accounts in Taiwan it allows transactions to be relatively easy. I can imagine how difficult it was to have staff that had to learn both Chinese and English as well as explain in English when their native language is traditional Chinese. My experience in Taiwan has shown that CtCB is a very caring and thoughtful company. But language can be a pain. CTCB Taiwan has English speaking staff and I need to be patient and prepared to request advice and support in clear communication not rapid fire fits.

CD rate is good and service staff is very nice and can answer or resolve my questions.read more

The Milpitas branch staff is great! Teresa and team are friendly and knowledgeable. They're very…read morealways make me feel welcome with treats and great service!

Good luck getting your money out of your CD! The restrictions are ridiculous - you have to show up…read morein person during a 5-day period. In skilled nursing due to complicated surgery and can't get to the branch, well you'd think that giving a relative Power of Attorney would work. Nope - at least not within two to three weeks as they review the PoA through legal and then demand a doctors note - even though that isn't part of the PoA. And their rates aren't even that good. Go elsewhere.