I am a new member at KeyPoint but not new to credit unions in general. I was in the market for a newer vehicle and was looking for somewhere to apply for a loan and due to convenience (location not far from me) and knowing my former colleagues - who I worked with previously - had joined this CU I decided to apply here. I had the pleasure of working with Daphne who helped me finance my loan from start to finish. She was such a great representative to work with and was always prompt on getting back to me and answering any questions I had. I want to commend her on giving me an amazing experience and painting a great impression of the credit union for me. If anyone needs any help on loans, accounts, and inquiries I would definitely recommend working with Daphne. read more

I was very pleased with my experience here over at KeyPoint. I came in and was greeted immediately by such wonderful ambiance. Adam did an exceptional job assisting me and helping me set up my account. My overall experience was very informative and smooth. 10/10 would recommend! read more

If you are working with an auto dealership and the run their lease financing through KeyPoint, run. I'm at my lease end and the return process is a painful, multi-week slog. Furthermore, I was unable to use my ending lease as negotiating leverage for my new lease b/c of the way KeyPoint doesn't work with other lenders. So in short, if car shopping, if these guys are the lender, think long and hard about whether to proceed. read more

Came in today at 12pm and somehow got front-row seats to the slowest bank experience of my life. There were 2 people working, no line, and still nobody helped me. One employee was with a customer for way too long, and the other dude was just sitting in his booth doing absolutely nothing like he was on display or something. I waited over 15 minutes just standing there looking confused, and not one person said hello, we'll be right with you, or even please wait. Not even the bare minimum. I really started wondering if I accidentally walked into a museum exhibit called Unbothered Employees in Their Natural Habitat. Ended up leaving because clearly my presence was just decorative. If y'all are gonna ignore people, at least make it entertaining lol read more

KeyPoint Brokaw. I am a special case, they are helping me with a conservatorship for a friend of mine. Odd stuff. Not normal daily work. Gina, Jessica, Jazlyn and the crew at Brokaw have been above and beyond the BEST I have dealt with in Silicon Valley They have worked with me to get conservatorship set up, walked me through what paperwork they needed, helped get accounts straightened out. THEN! we find out someone has been scamming the conservatee! a lot. They all joined together helping me get disputes filed, working patiently to get everything going well. I cannot speak highly enough of the team at KeyPoint Brokaw Gina, Jessica, Jazlyn all others who helped, Thank you so much. You have gone above and beyond, and always with a friendly smile and kind words. Truly the best! read more

Keypoint is almost perfect Credit Union, but due to their greediness they are no better than an ordinary bank. Pros: - Modern WWW interface - 2FA using Google Authenticator (or any other similar) - Online Wire transfers - Zelle - Public SWIFT code - Nice, _local_ customer support that you can talk to. (No AI as of the end of 2024) Cons: GREEDY! They used to offer one time outgoing ACH transfers for free, now the only alternative to one time deposit money to a 3rd party account is $30 wire (plus any fees on the recipient side). Why this is a problem: - Not every one is enrolled with Zelle, - Venmo or Paypal is a 3rd party app and I don't like their T&Cs - I don't want to "link" all my accounts held by 3rd party banks since its time consuming and allows the money to move both ways - Wires are expensive ($30 outgoing + $10-$30 incoming) SHAME! So close to be perfect. read more

KeyPoint Credit Union - They no longer offer one time ACH. - Banks & Credit Unions Near Me - San Jose, California

I have been banking with KeyPoint CU for many years and as always they have taken excellent care of me. The associates are warm and friendly and understanding. read more

Came to KeyPoint this morning with card issue , Tommy Lam got me back on track with no issues and was very informative at the same time . Customer Service was excellent above and beyond very cool and professional guy thanks again Tommy read more

Great service, the person who helped me, Tommy Lam, was very helpful and friendly. Made my experience at KeyPoint so much better as a new member. read more

I just want to take a moment to recognize Cathryn Miranda at the Bokaw location of KeyPoint Credit Union. She is truly a gem -- professional, personable, and incredibly knowledgeable. I drive all the way from the Campbell area specifically to work with her because I trust her wherewithal to get things done efficiently and with care. Cathryn has always gone above and beyond to make sure everything runs smoothly, whether it's answering questions, resolving issues, or simply making you feel like a valued member. When she was away for a short time, her presence was definitely missed -- and I couldn't be happier that she's back! read more

You know what can be said about KPCU Brokaw office!? That the ladies and gents working are a great customer oriented team. They are very nice, helpful and I always leave happy. I've been with KPCU since I was a hundredaire and they've treated me like my name is Teff Dezos. KPCU is a one stop shop for all our family's financial needs. They offer great services from loans to financial literacy for the family. I would totally recommend KPCU, and KPCU Brokaw sets the bar that other financial institutions should strive to mimic. In particular, my transactions with Kathryn are professional, efficient, and comes with a side of great attitude. I'm glad to have KPCU on my side as we strive to towards our financial happy place... read more

Jazlyn & Mario are very professional and helped me with everything I needed today. Jazlyn was very helpful & the process was incredibly smooth. I highly recommend the branch on Brokaw. The whole team provides high quality customer service. read more

I had the pleasure of getting set up to do business with KeyPoint Credit Union, specifically, the Santa Clara office on La Rambla. The team was a pleasure to work with, but specifically, my point of contact was Jenni Ocampo, and I can't say enough about the 5-star service I experienced and the attention to detail I witnessed. For most organizations, customer service feels like a long-lost art, but with KeyPoint, the La Rambla team, and, specifically, Jenni Ocampo, customer service is what they do, and banking is how they express it. read more

My solar loan was bought out by KeyPoint. The original owner of the loan allowed for temporary release of mechanics lien on loan for refinancing. KeyPoint refused honor that agreement and provide temporary release of the lien. This prevented me from refinancing and ultimately cost me nearly 40k over the life of my loan. They were unfriendly, unhelpful, and sent me through many departments before I even got a final answer. I would avoid them at all costs, even if they offer you the cheapest loan you can find. read more

Took 6 hours to send a wire transfer that was initiated the day before costing delays for a home purchase, as well as delays I getting keys! After several phone calls of follow up to make sure the wire I send asap finally at 1:20 another rep lied and promised the wire would go out later 1:30. Didn't go out until 2:10. The purpose of a wire is to send money asap securely!!! I would give them Zero stars! Never recommend!! I will be closing all person and business accounts asap! read more

Jaz was a very gracious bank teller. she was so friendly, informative and helpful When opening my account.

Jazlyn Ramirez was the best FSR at Brokaw/Old Oakland branch. She was very patient, helpful and detail explained clearly on what I asked help for. read more

For as far back as I can remember our family has used Keypoint Credit Union as our mainstay banking platform. Over the years KPCU and its staff had provided high quality customer service which we came to expect and enjoy. I was planning to stay with the Credit Union for a long time however a recent incident with their customer service, and lack of proper resolution, has changed my viewpoint of the company. In essence, I spoke with one of their support centers about a mobile deposit and was given information that wasn't aligned with the what they could actually do -- I wanted to stop an incoming mobile deposit (and was charged for that service) however when I talked to one of their branch employees they explained that this was not a service that they provided. Due to the time sensitive nature of this request my roommate incurred numerous overdraft fees since his original check was not supposed to go through. This also resulted in financial strain on my end. When I spoke with KPCU management about compensation / resolution avenues they fell quite short even though the issue stemmed from an internal miscommunication. I will not be using KPCU's services in the future. read more

Jazlyn helped me through an auto loan process. She was extremely helpful and the process was incredibly smooth. The difference between working through a loan application with hear vs a dealership is like a night and day. I can highly recommend this branch for anyone applying for an auto loan. read more

One day my wife and I got an email and a phone call about a low apr financing option that Keypoint was offering. We both wanted to buyout our leased vehicle, and this was the perfect time. So we decided to move forward by financing it through Keypoint Credit Union. The financial service representative by the name of Ahura Patino made the financing process as simple and easy as possible. She went above and beyond our expectations by responding and answering all of our questions within a timely manner, and also by making the buyout and financing process super quick. Being that we moved 2 hours from the closest Keypoint Institution, she still managed to make our in person trip convenient and painless. I would definitely recommend Ahura to anyone who is interested in using any of the services that Keypoint Credit Union has to offer. You wont regret it! Thank you Ahura for all your hard work! read more

KeyPoint Credit Union - All the paperwork in one designated folder from Keypoint Credit Union! - Banks & Credit Unions Near Me - San Jose, California

I wish i can rate this bank 0 STARS !!!! Went to this location and I'm pretty upset w/ this bank. I asked the teller If there was any qualifications to open an account. She said no. She filled up the application and went to "review " the application she ran a "soft credit report without my permission. Came back and said they couldn't accept the application. Communicate lacked so much. Prior to this I did tell her i had trouble with my other bank and told her the reason) Would be nice to be aware of what she was going to do. If you're trying to open an account with them BEST NOT TOO.. not helpful and terrible customer service.. read more

I would highly recommend the team at KeyPoint Credit Union! I was looking to open an account for my son, they gave me the options and offers available and took care of me quickly and efficiently. Thank you to Mario and Jazlyn for your help! Go see them for your banking needs. read more

I had a fantastic experience thanks to Jazlyn! She is incredibly knowledgeable, patient, and always has a warm smile. Jazlyn made my banking experience smooth and stress-free with her efficient and friendly service. She is truly the best. read more

I went to this bank as soon as it opened and the people are very welcoming. Especially Jessica who helped me with my transaction, I asked for a lot of denominations including coins and she helped me in a quick and accurate manner. Thank you Jessica! read more

I've been banking with this Keypoint branch for many years. Their efficiency and timeliness in handling my transactions are why I keep coming back. A special shout out to Cathryn for her top-notch professionalism and expertise. Thank you for my banking experience with Keypoint wonderful! read more

I recently opened a Checking Account with this location. It was very clean with a super vibrant and helpful staff. Jazlyn was patient, efficient and knowledgeable. Would highly recommend! read more

She was very polite, she explained to me all the questions that I asked her and most of all, she was very friendly and professional.

Jazlyn Very great service and helped me with everything I needed ! Thanks to her ! Great worker

so i went in this friday and Ahura Patino helped me out with a on going issue she finally changed my last name that was initianlly misspelled . she was very nice and polite , also very quick . I would definetly come back to this location read more

I visited this location a couple days ago and Amber helped me out to create an account. It was a pleasure working with her! I was in and out in no time! And well informed of all the benefits I was receiving by having a credit union. Great customer service and very knowledgeable!! read more

Jessica R was professional, polite, and helpful during my visit. I came to set up a new checking account and apply for a personal loan. She followed up timely and made this transition process efficient and easy. Looking forward to using KPCU's services and leaving Bank of America for good. read more

I recently closed my mortgage with KPCU (Dublin, CA branch), they were very efficient and made the process so easy for me. I highly recommend them. Special shout out to Christy and Gina. You are the best! read more

I was walking into the Brokaw Branch for opening a simple checking account and one of the Financial Service Representatives, Ahura Patino, helped me through the whole process as well as suggesting me to open a Credit Start Loan since I actually have no data for credit and was previously thinking about credit scores and such!! I genuinely appreciate her help since I was looking into how I can build good credit now, for potential big girl purchases in my future!! She gave me all the information I needed as well as responded fast to my emails with questions I had on the whole starting process. Thank you so much Ahura P. you've made my experience with Keypoint Credit Union so much better than it already was!! Sincerely, Kacys Luv read more

Daphne was really helpful when it comes to helping with financing an auto loan. Her customer service and care for her customers were fantastic. She was very knowledgeable and made sure I walked out with all the information I needed. 5/5- Integrity 5/5-Courtesy 5/5-service Christine & Mario if you see this review Daphne is a great employee. Her dedication to help her customers goes above and beyond my expectations. read more

I had a great experience because of Jazlyn, she was polite and very efficient. I will definitely come back to this location because of her

Amazing customer service and was able to leave without any questions or concerns. can't thank you enough but thank you Jazlyn!

Very strange bank. Very disorganized. Employees take forever to serve clients resulting in a line going outside of the entrance door. Deserve 1 or 0 stars. read more

KeyPoint Credit Union - Line of 15 people standing for 40 minutes. incredible - Banks & Credit Unions Near Me - San Jose, California

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Such a great experience. Mario and Ahura made my new car purchase experience so seamless. What I thought would be a hectic process was made so easy. Mario did a great job breaking everything down for me with such empathy and patience. Ahura was flexible and understanding with my busy work schedule and so communicative. I wouldn't go anywhere else to bank thanks to these two. I plan on recommending this specific branch to so many others. Thank you both read more

Christy Tan from key point was very polite and helpful I would definitely recommend her to other.

Cathryn has helped me open an account for a loan. She's simply amazing and the process was a smooth one. Cathryn and her team are very helpful. Thank you KPCU. read more