Horrible! 2 tellers behind the glass chatting the whole time while letting me sit there waiting…read more Finally, a customer walks in the door and one of the teller asked if I was waiting for someone. I approached her window & said I do not have an apt. She then replied "oh, we close in 30 mins and we don't have a banker" She did offer to make an apt for me for Monday. I can do that on my own, thank you very much. What you should have done was greeted your clients as soon as we came in & let me know you don't have a banker available to assist. Instead of having me sit there for 15 mins, and then tell me. It wasn't like they were busy doing anything else but chatting and laughing loudly. There was another couple waiting in the lobby with me and they came out right after me. And they were there before I even came in. I can't imagine how long they were waiting! This location is horrible

Not my fave Chase Bank but it does the job…read more I arrived to a long line that only continued to grow. Not sure if this location receives a whole lot of traffic, leaving Berryessa's Chase slow but I'd prefer a limited line any day! Service is slow and but the customer service was friendly. My advice is to avoid this location if you are in any kind of a rush.

Customer service. I had gone to BMO to change a pin number for my brother-in-law, I have power of…read moreattorney, they handled it very well. Bank of America has you jumping through hoops. They even want a note from the doctor. Absolutely ridiculous.

I've been banking with Bank of America for a while, and it's just okay nothing special or standout…read more The services work as expected, and customer service is decent without being exceptional. Solid middle-of-the-road experience.

I have been a member for over 20 years. I really appreciate the personal service of the private…read morebanking team. They have provided great support and resources over the years.

Trinh Huynh was really helpful today, she was able to help us patiently and very professional,…read more Thank you for helping us today.

Let's just do a quick update…read more I generally go to a Bank of America when I need cash or if we want to deposit cash. That's pretty much it. I think I've stepped up my check deposit game and have used the app. Parking is still crazy here as it's a tiny area of parking. This last time I was needing cash to gift to family for Christmas. I do appreciate you can get different bills now not just $20s. Aside from that. It's fine. It's one of the banks that is on the way to work or if I need to pick up boba nearby.

Gerard was outstanding to work with. This branch in Milpitas has quickly become a local favorite…read morefor me because of the consistently low foot traffic and the efficient, welcoming service. Gerard was very kind, attentive, and professional throughout my visit. It's rare to find a financial center that combines convenience with employees who truly set the standard for exemplary service. I'm glad I found this location and will definitely continue coming back thanks to experiences like this one.

Safe location for a Wells Fargo in Milpitas, The building is fairly new looking and the service was…read moreprompt. One of the large Wells Fargo bank offices i have been to. I would recommend if you are in the area. I have never had to wait. Thanks.

Your management is judgmental and racist!!! Told me I had an alert on my account when my husband…read moreand I came in to make our monthly money orders for rent. From the moment we walked up to the counter she was staring at us from behind her computer. Told us there was an alert on my account but could not give us a reason then told us if we needed to use the atm we could get the cash out. Tried doing that but since the amount was so high, couldn't do that because she wouldn't approve it. Called customer service support and they assured that there was no alert on my account and I had more than enough money to cover the transaction. Went to another location and made my transaction without any problems at all!

Always fast and very nice tellers each time I visit . They have a free notary service and they…read moreeven provide witnesses if you need one. I Always happy every time I visit this location instead of the one in Milpitas. Too long of the waiting line.

Ria is so helpful and extremely nice! She made me open an account super easy and was very…read moreinformative of all the details!

The KPCU Milpitas branch is easily my favorite bank. I never thought I would write a bank review…read moreuntil my recent experience. I needed help with several transactions for an upcoming trip. The requests were a bit complicated but still well within what banks normally assist with. I went to four Citi branches, two other KPCU locations, and one Chase branch with the exact same request. The level of customer service I received from Holly and Raj at the KPCU Milpitas location was by far the best. It was not even close. Holly and Raj are incredibly friendly and genuinely willing to help. The moment you walk into the branch, they create a welcoming and comfortable atmosphere. I worked with Holly multiple times, and she treats every customer like a close friend. This branch truly feels like a neighborhood bank where the staff know their customers and are happy to go the extra mile to make sure everything is handled properly. I would absolutely recommend banking with KPCU, especially the Milpitas branch. Large banks often feel impersonal, where every interaction is purely transactional and you are just a name in a system. KPCU is the opposite. They truly care about their clients and it shows in every interaction.

I want to take a moment to recognize Aileen Exconde at the Milpitas KeyPoint Credit Union branch…read more From the very beginning, she has gone above and beyond to help me with all of my banking needs. She is extremely knowledgeable, professional, and patient, and she always takes the time to explain things clearly so I understand all my options. What really stands out about Aileen is how much she genuinely cares about her customers. She doesn't just treat you like another account number--she listens, offers guidance, and makes sure you're taken care of every step of the way. It's rare these days to find someone who combines excellent customer service with a personal touch, but Aileen does exactly that. Honestly, Aileen is the main reason I chose to bank with KeyPoint. Her dedication and helpfulness gave me confidence that I made the right choice, and every interaction since then has reinforced that. Because of her, I recommend KeyPoint Credit Union to my friends and family without hesitation. Thank you, Aileen, for all your hard work and for making banking such a positive experience. You truly make the Milpitas branch shine!

I am a Graduate of the U. S. Naval Academy in Annapolis, Maryland. I became a member of the then…read moreGolden Bay and now Meriwest Credit Union when I was stationed at Naval Air Station Moffett Field, as a Lieutenant Junior Grade, in 1976, 50 years ago. Perhaps the Greatest Performance in those 50 years was exhibited recently by Yvonna Trinh, the Branch Manager. I had a challenging Money Wiring Date. Keeping within the Meriwest Procedures, Yvonna was able to reduce the Hold Time on one check by hours and not put two additional checks, on Hold. With her valuable assistance, I was able to meet this demanding Money Wiring Date. This is very much Appreciated and acts like this, plus the other True Meriwest Professionals over the years, is why Meriwest has been my main financial institution for 50 years. Additionally, Yvonna does an Outstanding Job as Branch Manager. It is always a pleasure to go to Meriwest because, there is always "A Positive Vibe". All of the Representatives, especially HOA are Well Trained, Professional, Courteous and Customer Driven. Lastly, I want to denote that the Cleanliness of the Branch has to be in the top 1% of all that I have seen in being in Silicon Valley for 50 years. Well Done, Yvonna, your Team and Meriwest !

Jeff Chang helped me open up an account for my son. He discussed the process in switching credit…read moreunions and helped ease my concerns especially with how I use Zelle to make payments. Thank you Jeff for being very informative and welcoming me to the Meriwest Family.

CD rate is good and service staff is very nice and can answer or resolve my questions.read more

The service attitude of the bank staff is very poor, asking questions to blame the customer for not…read moreunderstanding. Recommend banking business not to go to the branch.

The Milpitas branch staff is great! Teresa and team are friendly and knowledgeable. They're very…read morealways make me feel welcome with treats and great service!

Good luck getting your money out of your CD! The restrictions are ridiculous - you have to show up…read morein person during a 5-day period. In skilled nursing due to complicated surgery and can't get to the branch, well you'd think that giving a relative Power of Attorney would work. Nope - at least not within two to three weeks as they review the PoA through legal and then demand a doctors note - even though that isn't part of the PoA. And their rates aren't even that good. Go elsewhere.