I went in with POA papers and a letter from my mothers neurologist. she has stage 5 alzheimers…read more they wouldn't even look at the papers and told me they wouldn't enforce my POA. so if someone called my mom and told them that she needed to give them 5 thousand dollars, they'd do it. so they help the crooks. wow

I hate that they make the merchants wait for someone specific. That takes so long. It's an…read moreunnecessary wait! Then they have the audacity to take people standing in line behind me. And tell them " it's ok you can come on next she (me) is waiting for the other teller" No I am not I am simply trying to make a deposit.

The atms got no money at this location. All three are out of service. This is first time I went to…read morea bank with no atms available. I do not recommend this place. I waited for while and many cars showed up but ended up leaving too.

I was very pleased with my visit. The bank is clean and modern. The teller was friendly and I was…read morein and out in no time. There are walk up ATMs in the front and two drive up around the back.

I cannot say enough great things about this organization and the people who work there. Sandy is…read moreparticularly awesome and went above and beyond to help us get our auto refinance completed, even while their computers were down. Her excellent customer service is top notch and all the other girls are wonderful too. They really care about their members and when it comes to things like loans, they don't just judge you by a credit score, but look at the whole picture. Most banking and financial institutions are not like that, they look at your score and if it is not exactly where it should be, they instantly deny you. I am thankful for this credit union and the people behind it, who care and treat each individual as just that, an individual, not a number. I highly recommend this credit union to everyone!

The absolute worst, most terrible customer service I have ever experienced. SunWest had a technical…read moreoutage\change that resulted in my online account access becoming disabled. They also will not allow me to make a payment over the phone--after calling 25 times with a 2 hour++ hold time after sorting through 'ai' menu slop. They claim I set a secret password that I never did and will not allow me to make my payment--despite having every relevant piece of information under the sun to verify my identity. They demanded that I visit a physical branch, quite some distance away, if I want to avoid having a late payment. This is not my first and will not be my last issue with this company. They are the absolute worst I have ever dealt with.

I had to stop in yesterday to make a deposit. Jennifer promptly greeted me and understood my needs…read more I must add that I have dealt with several other banking clerks within this organization. Unfortunately, I don't have all their names, but they have all been magnificent to work with, with great personalities and easy to talk to. I love that Copper State works with other credit unions, so I can do my banking locally while having my accounts in another credit union. I have been coming to Copper State for a few months now, and they have always been professional and courteous. They have made me feel like family and never pressured me to bank with them.

Gloria attended me very well. She was very considerate and listen to what I had to say. Definitely…read morea grade A service provider.

I'm just about done with this bank. Every time I sign in from my iPad, the security code does not…read moresend to my phone. So...I have to wait 7 minutes to try another route. I try to send the code to my email, then when I come back to the sign in window & it reverted back to sign in. Again I have to wait another 7 minutes to try again! I'm just trying to pay my bills for cryin out loud! NBA is the best bank I had up until now.

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

Went in the Branch to Open an IRA and was told we don't open IRA'S in our Branches. What the…read moreHell.....The girl was Polite and it was not her fault but Corporate should do something. Their website say's they offer it but you go in the Branches and they say we don't do that here.

Great Customer Service…read more This location is one of my favorites. The customer service is really very good. I had to stop by Wells Fargo to get some cash for a birthday present for my nephew. I wanted some crisp new bills and that's exactly what I got. So nice that they actually took the time to accomdate my request. Great place for all your banking needs.

They're efficient and quick to service your needs. DFC has…read morean array professional services too. Only way to go to safely have your financial goals met

I've had a terrible experience with Desert Financial Credit Union credit card issued by Elan. I…read moredidn't use the credit card much because I had other credit cards with better rewards so historically they would let me know that if I didn't use the card they would close it. Since I'd had the card for over 20 years I didn't want to give it up and once or twice a year I'd make a purchase to keep it active which is what they told me to do. I received an email on July 1st at about 8pm that said "You have a new notice for your card ending in xxxx. Account Closure Notice is now available. To view your notice, log in to your account." This is what I'd historically get notifying me to use the card, however, this time when I tried to log in it wouldn't let me. Instead it said "It looks like your account requires some extra attention. Give us a call at the number on the back of your card, and one of our customer service representatives will be happy to help." So I called them and they told my account was closed July 2nd, and a letter was send on June 30th saying my account was closed due to inactivity. So no notice or opportunity to use the card before they closed it, all timed perfectly so that I didn't get the opportunity to do something about it. Interestingly, the supervisor I spoke to on the phone said they'd be happy to take a new application to open a new account. I told them that if that's how they treat someone that had their card for over 20 years, I wanted nothing to do with them. I have a near perfect credit rating and work hard to maintain that, quite upset that they care so little for someone who had been a client for over 20 years that they do this, and do it this way. There are better credit unions out there, skip Desert Financial

I have been a member of this bank for over 12 years. Yesterday I had the most troubling and…read moreupsetting experience with this bank spent over five hours on the phone with them could not login to my bank account. I had been doing this every day. Finally, I was told that there was a fraud on one of my accounts. I asked to talk to a fraud specialist no avail. I called and called asking for an explanation and was told the fraud occurred in Texas and call back NBAZ and ask for the fraud department. I still could not log into my mobile bank account again at 3:00 PM Friday I called again Told them I could not login still asked again to be connected to fraud department. Finally, I got someone and was literally crying to be connected. She said they just left for the day and will be back Monday. I am so physically and emotionally frustrated I will be switching banks ASAP. Customer service leaves a lot to be desired, putting at nicely.

I've been coming here a long time and I actually look forward to my weekly visits. When can you…read moreever say you look forward to bank visits? The ladies here are so friendly and I have such complicated deposits and they help pass the time and are never frustrated at what I need. They know their customers by name as soon as they walk in and genuinely all about your day and remember random things in your life you've mentioned. They always offer snacks and water/coffee and I know that doesn't seem like it's related to banking but if you've ever sat in a bank line you'd know how boring and frustrating it can be. These guys make it all the easier. They've never messed up my requests and I just can't say enough about them because I've never had any other bank like it

Please avoid this credit union. New tellers are not knowledgeable enough and have to ask for help…read morewhich delays my transaction. Requesting a current 30 day statement has been such a hassle, they keep sending me to the app when I need dates that are not on my statement yet. Being told by the teller I cannot withdraw a certain amount of money and having to ask her manager when it belongs to me. This credit union was great with customer service 3+ yrs ago. Closing my account and moving on

Great experience today while opening an account for my son. Joelle was awesome, helpful and really…read moremade my teenage son aware of how everything would work. She is a wonderful asset to first credit union and a bit sad to see her moving on, but happy she is moving forward with career etc. This location is clean and easily accessible to the I10. They participate in shared branching to make it easier when you're not close to a FCU to make a transaction. Debit card given on the spot with no waiting was also a plus. Thanks Joelle you rock!

Surly employees that want you to discuss your personal and business financial details in the lobby…read more-- instead of the privacy of an office. No, thank you.

Disrespectful and incompetence staff. Little to NO awareness of what customer service entails. Very…read moresad experience, will not return