I went in with POA papers and a letter from my mothers neurologist. she has stage 5 alzheimers…read more they wouldn't even look at the papers and told me they wouldn't enforce my POA. so if someone called my mom and told them that she needed to give them 5 thousand dollars, they'd do it. so they help the crooks. wow

I hate that they make the merchants wait for someone specific. That takes so long. It's an…read moreunnecessary wait! Then they have the audacity to take people standing in line behind me. And tell them " it's ok you can come on next she (me) is waiting for the other teller" No I am not I am simply trying to make a deposit.

I was very pleased with my visit. The bank is clean and modern. The teller was friendly and I was…read morein and out in no time. There are walk up ATMs in the front and two drive up around the back.

So on the fence on the rating. The location and building look a bit rundown, but the customer…read moreservice was on point. I was in a bit of a hurry, but needed cash so I decided to go through the drive thru. There was so wait and there were three lanes open. There was also a drive up atm, but I opted for a teller. She was wonderful from start to finish. She greeted me before I even picked up the tube to put my things inside. Service was quick and I was in and out in minutes.

The absolute worst, most terrible customer service I have ever experienced. SunWest had a technical…read moreoutage\change that resulted in my online account access becoming disabled. They also will not allow me to make a payment over the phone--after calling 25 times with a 2 hour++ hold time after sorting through 'ai' menu slop. They claim I set a secret password that I never did and will not allow me to make my payment--despite having every relevant piece of information under the sun to verify my identity. They demanded that I visit a physical branch, quite some distance away, if I want to avoid having a late payment. This is not my first and will not be my last issue with this company. They are the absolute worst I have ever dealt with.

I swing by to make a quick deposit today. 2 tellers were talking to each other and neither one of…read morethem acknowledged me coming in. So I sat in the chair, then another customer came in, she was welcomed and served before me. Another man came in, I stood in front of him. Then I was served but not so pleasant manner. I won't be back.

Natali was courteous, helpful,and precise in everything she did. It's always a pleasure with her.read more

Gloria attended me very well. She was very considerate and listen to what I had to say. Definitely…read morea grade A service provider.

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

Nicole helped me open a business account after Joe made the process of reserving the appointment so…read moreeasy! They were both very friendly, so patient and not just trying to sell products. Nicole explained everything, answered questions and walked me through the process slowly. I am a happy new business customer and would highly !

Went in the Branch to Open an IRA and was told we don't open IRA'S in our Branches. What the…read moreHell.....The girl was Polite and it was not her fault but Corporate should do something. Their website say's they offer it but you go in the Branches and they say we don't do that here.

Great Customer Service…read more This location is one of my favorites. The customer service is really very good. I had to stop by Wells Fargo to get some cash for a birthday present for my nephew. I wanted some crisp new bills and that's exactly what I got. So nice that they actually took the time to accomdate my request. Great place for all your banking needs.

Very friendly customer service. Was able to get all of my questions answered in no time. They are…read moreopen on Saturdays which is a huge plus.

Okay after the Grinch that stole Christmas was set aside that the manager at the McDowell Road…read morebranch someone else named Aisha stepped in as a result of a BBB complaint and she made everything right she removed the freeze on my savings account expedited the clearance of the funds called another Branch personally to have them cash the check when it was cleared and she gave me a $200 gift card wave to magic wand and made everything right it's amazing how One Bad Apple can absolutely ruin the holidays and one more Good Witch of the West can come in and save everything I was really impressed by that .

I have been a member of this bank for over 12 years. Yesterday I had the most troubling and…read moreupsetting experience with this bank spent over five hours on the phone with them could not login to my bank account. I had been doing this every day. Finally, I was told that there was a fraud on one of my accounts. I asked to talk to a fraud specialist no avail. I called and called asking for an explanation and was told the fraud occurred in Texas and call back NBAZ and ask for the fraud department. I still could not log into my mobile bank account again at 3:00 PM Friday I called again Told them I could not login still asked again to be connected to fraud department. Finally, I got someone and was literally crying to be connected. She said they just left for the day and will be back Monday. I am so physically and emotionally frustrated I will be switching banks ASAP. Customer service leaves a lot to be desired, putting at nicely.

I've been coming here a long time and I actually look forward to my weekly visits. When can you…read moreever say you look forward to bank visits? The ladies here are so friendly and I have such complicated deposits and they help pass the time and are never frustrated at what I need. They know their customers by name as soon as they walk in and genuinely all about your day and remember random things in your life you've mentioned. They always offer snacks and water/coffee and I know that doesn't seem like it's related to banking but if you've ever sat in a bank line you'd know how boring and frustrating it can be. These guys make it all the easier. They've never messed up my requests and I just can't say enough about them because I've never had any other bank like it

Surly employees that want you to discuss your personal and business financial details in the lobby…read more-- instead of the privacy of an office. No, thank you.

Disrespectful and incompetence staff. Little to NO awareness of what customer service entails. Very…read moresad experience, will not return