My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

If I could give 0 stars I would. Customer service is horrendous. Have no idea how any of there…read morestuff is supposed to work. I told them the issues and they said since they could see it nothing was wrong and since I refused to troubleshoot with them since I had already did that they wouldn't send a tech. They will only send me a new modem so now I will be with out internet for a few days til it comes in. If I could switch today I would but im stuck with these idiots.

I have had a really bad experience! Took 5 times to get installation. One time they went to my old…read moreaddress that I had cancelled service at. I was told that for staying with them I would get discounts. Never happened! Instead, I was charged more. They told me to take my equipment with me when I moved . I keep getting notices to return my equipment, problem is- they used my old equipment and I have nothing to return. No one at the call centers understand English. Spent an hour at the corporate store to see if they could help. They have them the run around also transferred to 4 different people until the last person said sorry were closed. Unbelievable.

i would rate every single verizon a 1 star, i cant wait until i can switch to AT&T…read more everyone there is nice, don't get me wrong, but no matter what i change or get added to my plan verizon sucks BAD. i cant even send a text message with FULL BARS of 5G. ridiculous

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 37 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield. We provide service for the following companies... at&t, Spectrum, Frontier,Eartlink,dish network, directv boost,verizon,at&t stream,at&t air, directv stream, at&t mobility, and Starlink

Just lost all CBS channels. They have dropped other popular channels as well. Poor negotiations…read morefrom them. I'm cutting their services for streaming.

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Literally the worst company I have ever had to deal with. Unfortunately, it's the only cable…read morecompany available to us. If I could give zero stars, I would. Horrible customer service, service throttled down constantly, no service at all way too frequently. This company will be out of business as soon as there is an alternative.