Just moved here from NC. Comcast internet is atrociously pathetic. It is the worst since dial up. I have never sat and watched my wifi indicator turn on and off endlessness night after night (brand new computer, BTW). I called over a month ago and they said they had "problems in our area" and that the "ticket" had been in since... get this, a month BEFORE my call. Total trash. read more
Comcast: I'm not a flawless person. I know we all make mistakes but when a mistake is made I teach my kids to own it and take responsibility. Your company has chosen to not take responsibility or admit your representative needs proper training. I understand your representative needed to access my land to get to the poles he needed to wire service to my neighbor. How hard was it for him to know on the door and warn us? Instead I had to become aware of him when I got out of the shower and I'm standing there in the buff wondering who that man is outside my window!! When I called you simply told me to call the police. That is stupid. He wasn't peeking in my window. He was on my property and should have given us warning. This wasn't a Police matter. read more
This is not against your Fort O service center as they are very nice there. This is against your customer service center which is terrible. My cable phone and internet went out this morning. My modem lights were going haywire. I called the 1800 comcast number to see if there was a service outage. The lady that i talked to said that there was not. She kept me on for almost 20 minutes and then connected me to the tech department. This guy also said that there was no service outage and wanted to send a tech to my house. I told him that the problem was on their end and would not pay the charge for a tech and that i would call the FCC to complain if they charged me. They said that he would be there soon. I then called my neighbor and he said that his cable was out and that the other neighbor's also. This is what you get when you use foreign call centers to save money. You get incompetence and stupidity. There is no way that they shouldn't have known about the power outage. The tech even said that he and others knew about it. There is absolutely no excuse for such incompetence. You need to deal with this or you will lose many customers. read more