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    Comcast Service Center

    1.0 (3 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

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    2 years ago

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    8 years ago

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    AT&T Store

    AT&T Store

    (12 reviews)

    Called ahead if my selected phone was available, yes, showed up an hour later to pick it up and…read morereplace my prior phone. Started the data transfer in the store until I was good to go. Cameron was very helpful, professional and friendly. I will only use this store in the future.

    My experience with AT&T has been a nightmare. We signed up for service at the end of August but…read morecanceled and ported our numbers back to Xfinity on September 10th, because AT&T informed us AFTER signing up with them that their technicians were on strike, and our internet installation would be delayed for an entire month. ***It took multiple attempts just to add my husband's phone to our plan. I had service for a total of 16 days, and he only had it for about 12 days. Our internet was never set up. Despite canceling our service, AT&T withdrew $263.44 from my checking account on October 16th. When I called about this unauthorized charge, I was told it was a "system error" and was assured the money would be refunded. They claimed the refund was processed on October 31st, but the money has never been returned to my account. Since then, I've made many calls to customer service between November and December, only to be given the runaround every time. The responses have been inconsistent: * One representative said the refund was issued in full. * Another told me they could only refund a prorated amount of $138 but that the system needed to "clear" first. * During one call, I spent 2 1/2 hours waiting for a supervisor to be told yet again that the refund was issued on October 31st. When I explained that the money hadn't been returned, the supervisor told me to check with my bank, which had no record of a pending refund. ***He also told me that I could go into our physical store and they would be able to pull up our payment history and give us proof that a refund had been issued, which I planned to show our bank. When I visited this AT&T store on January 4th to get help, the employees and manager, Nick, were dismissive and rude. They told us they couldn't pull up our account information or payment history, or show proof that a refund had been issued. One employee said we could call and they would talk to Support "if" we could get someone on the phone. After waiting 2 1/2 hours on hold in the store, Nick finally told us that the billing department isn't even open on Saturdays. He didn't apologize for the wasted time and offered no solutions. No one checked on us or tried to assist us during the entire time we sat on hold. We also had our 10-month old baby with us who started falling apart while we waited. I honestly can't believe the way we were treated. ***I also just want to add that Nick didn't volunteer this on his own. We had to ask to speak with him and that's when he told us the billing department wasn't open. He didn't apologize, didn't care that the other person didn't inform us of this, and it seemed like he thought it was funny. This has been one of the most frustrating and exhausting experiences I've ever had with a company. AT&T's lack of accountability, poor communication, and complete disregard for its customers are unacceptable. I still don't have my money back, and no one at AT&T seems to care enough to resolve this issue. AT&T's customer service and support are absolutely terrible.

    Comcast Service Center - isps - Updated May 2026

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