Ty the Senior Manager was both helpful and honest. I don't know if anyone else is good, but my…read moreexperience with him was excellent. He wasn't pushy at all, it was refreshing.

This Verizon manager just said she is not here for Customer Service straight up. Trying to get a…read moreSIM card for my phone so it will work. This place is a joke. No one go here absolutely worst place to go saw 2 people walk out.

Just moved here from NC. Comcast internet is atrociously pathetic. It is the worst since dial up…read more I have never sat and watched my wifi indicator turn on and off endlessness night after night (brand new computer, BTW). I called over a month ago and they said they had "problems in our area" and that the "ticket" had been in since... get this, a month BEFORE my call. Total trash.

Comcast: I'm not a flawless person. I know we all make mistakes but when a mistake is made I teach…read moremy kids to own it and take responsibility. Your company has chosen to not take responsibility or admit your representative needs proper training. I understand your representative needed to access my land to get to the poles he needed to wire service to my neighbor. How hard was it for him to know on the door and warn us? Instead I had to become aware of him when I got out of the shower and I'm standing there in the buff wondering who that man is outside my window!! When I called you simply told me to call the police. That is stupid. He wasn't peeking in my window. He was on my property and should have given us warning. This wasn't a Police matter.

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

Billie disappeared and offers no support. her company kept charging me every month but access to tv…read morehad stopped and there was no support. non of this is my fault. Billie would not answer the phone nor emails nor texts. I don't know if she sold the company or had a stroke or died or what. she had been very personal and if high moral values but it all disappeared I had to have my bank block the monthly charges since I have received no access to tv for several months. if Billie turned the company over to someone they just take the money and offer no access and state Thankyou for your payment. Wierd it dishonest???

Customer service was a great help with a problem I had. I have used RTC for over 15 years and have…read morealways had the best service.

when my family first moved into a new house, we thought we'd like to support a local business, so…read morewe called up RTC. They started installation quickly and everything was looking great. Until we tried to use our internet. It was spotty at best. I reached out to the customer service tech who told me to buy a wireless booster - $40 later and it did absolutely nothing. after a month of bad service, with no change to the crappy service, I tried to have someone come out to the house and see what the problem is. I was told on the phone that our house was out of their service area and it probably wouldn't improve. SO - not only did they knowingly install service outside their area, but then sent me to collections because I didn't want to pay for someone to uninstall all the equipment and close out the account... After the experience, I reached out to others and apparently this is not uncommon at all for RTC.

I messaged Computer Crusader about my 2011 MacBook Pro. He was able to see me that afternoon and…read morerestored my old MacBook the next day. Very affordable and fast turn around. Definitely recommend!

replaced ss drive. l have tried 8 wireless and wired keyboards since and system will not recognize…read moreany of them and now HE WILL NOT RESPOND TO MY CALLS UR TEXT MESSAGES. I AM NOT A HAPPY CAMPER AT ALL AT THIS POINT.

I'll have to say Tennessee is about 10 years behind the rest of the country when it comes to…read moreinternet reliability. Reliability is nothing short of A JOKE! We've been hear 8 years and enjoy internet outages for each annual bird migration to the south before winter. So you can imagine how unreliable it is during bad, cold weather.

I tried to close my account, but the company still hasn't done it. I visited in person and clearly…read morerequested cancellation twice, yet my account remained active. This shouldn't be this difficult. Poor customer service and a frustrating process--customers shouldn't have to repeat the same request multiple times just to close an account.

This company has the most horrible customer service I have ever experienced!! Literally 24 hours…read morespent on the phone (three days of 8 hours each) and they could never figure out why I went from using 90 GB of data a month to over THREE TERABYTES!!, for which I had to upgrade my plan and pay over $60 more per month. I finally figured it out by myself, it was the Amazon Firesticks that were doing it. Now I want to go back to the cheaper plan and the customer service reps keep throwing roadblocks at me. I cannot way to drop xfinity and go with another provider. p.s. My friend works for xfinity and said even he cannot get good service from them. He even opted to pay for his own Verizon cell phone rather than use their free phone!

Called ahead if my selected phone was available, yes, showed up an hour later to pick it up and…read morereplace my prior phone. Started the data transfer in the store until I was good to go. Cameron was very helpful, professional and friendly. I will only use this store in the future.

My experience with AT&T has been a nightmare. We signed up for service at the end of August but…read morecanceled and ported our numbers back to Xfinity on September 10th, because AT&T informed us AFTER signing up with them that their technicians were on strike, and our internet installation would be delayed for an entire month. ***It took multiple attempts just to add my husband's phone to our plan. I had service for a total of 16 days, and he only had it for about 12 days. Our internet was never set up. Despite canceling our service, AT&T withdrew $263.44 from my checking account on October 16th. When I called about this unauthorized charge, I was told it was a "system error" and was assured the money would be refunded. They claimed the refund was processed on October 31st, but the money has never been returned to my account. Since then, I've made many calls to customer service between November and December, only to be given the runaround every time. The responses have been inconsistent: * One representative said the refund was issued in full. * Another told me they could only refund a prorated amount of $138 but that the system needed to "clear" first. * During one call, I spent 2 1/2 hours waiting for a supervisor to be told yet again that the refund was issued on October 31st. When I explained that the money hadn't been returned, the supervisor told me to check with my bank, which had no record of a pending refund. ***He also told me that I could go into our physical store and they would be able to pull up our payment history and give us proof that a refund had been issued, which I planned to show our bank. When I visited this AT&T store on January 4th to get help, the employees and manager, Nick, were dismissive and rude. They told us they couldn't pull up our account information or payment history, or show proof that a refund had been issued. One employee said we could call and they would talk to Support "if" we could get someone on the phone. After waiting 2 1/2 hours on hold in the store, Nick finally told us that the billing department isn't even open on Saturdays. He didn't apologize for the wasted time and offered no solutions. No one checked on us or tried to assist us during the entire time we sat on hold. We also had our 10-month old baby with us who started falling apart while we waited. I honestly can't believe the way we were treated. ***I also just want to add that Nick didn't volunteer this on his own. We had to ask to speak with him and that's when he told us the billing department wasn't open. He didn't apologize, didn't care that the other person didn't inform us of this, and it seemed like he thought it was funny. This has been one of the most frustrating and exhausting experiences I've ever had with a company. AT&T's lack of accountability, poor communication, and complete disregard for its customers are unacceptable. I still don't have my money back, and no one at AT&T seems to care enough to resolve this issue. AT&T's customer service and support are absolutely terrible.

I have to say, the speed of RTC Internet is the best. We have all types of electronics in our home…read moreand the internet, wifi works so well. Keeps everyone do busy. So busy. The kids forget to do their chores and the adults are so busy streaming their shows, they forget to cook dinner and finish projects. No worries if it's stormy, we hardly ever lose our internet or have interruption. It can't remember last time we lost it. It's great for anyone who works from home too. They are very reliable and their customer service is outstanding. They know their stuff to get you back up and running in no time. If you're new to this area, I highly recommend RTC for all your needs. The value is outstanding. A+