Hate that everything they tell you is just a lie. Just something to get you off the phone or chat…read more Terrible accents for a southern boy to understand. When I tried calling the local office, someone with an accent started screaming at me. I asked to speak to someone in the local office, and he started yelling asking if I thought Windstream started in Dalton Ga. He just kept screaming that I needed to call customer service and hung up on me. I called same number back and he went straight to yelling and screaming telling me not to ever call that number again, and then hung up. I didnt get to say anything. A couple of c/s ppl have helped, but when you have talked with 20 of them and only 2 tried. Thats bad.

The customer service is awful. They make it very difficult to speak to a person. They are rude, not…read morefriendly, and the English is poor. they charge $6.95 to run your card, and if it doesn't go through they will continue to run it, while charging $6.95 each time. Asking a person to reverse these charges is near impossible.. also my service would lag a lot, and randomly go out, taking up to 10 minutes each time to reconnect. The charge of $128 a month is ridiculous. I wouldn't use them if you have another choice.

T-Mobile scams it's customers. They charge you for plans that you don't want nor ask for and…read morepreBill you so that you can't get your money back.

The worst if someone bust your cellphone , you lose your number, you want to do anything on your…read moreaccount , service personal can't help yet they charge you 20 plus dollars . My bill is suppose to be 80 dollars a month . How come they never get it right .. I have paid out that hohohos just to be refused my cell number , constantly losing reception , never once have I had an issue they have helped solve . But my bill is now 140 a month and no cell phone . No help , I'm looking back I want straight talk T-Moble needs to go out of business ,

Customer service was a great help with a problem I had. I have used RTC for over 15 years and have…read morealways had the best service.

when my family first moved into a new house, we thought we'd like to support a local business, so…read morewe called up RTC. They started installation quickly and everything was looking great. Until we tried to use our internet. It was spotty at best. I reached out to the customer service tech who told me to buy a wireless booster - $40 later and it did absolutely nothing. after a month of bad service, with no change to the crappy service, I tried to have someone come out to the house and see what the problem is. I was told on the phone that our house was out of their service area and it probably wouldn't improve. SO - not only did they knowingly install service outside their area, but then sent me to collections because I didn't want to pay for someone to uninstall all the equipment and close out the account... After the experience, I reached out to others and apparently this is not uncommon at all for RTC.