Xfinity what a BIG headache, worst costumer service, they take whatever ammount off you credit…read morecard, wait let me refrase they will steal money off your credit card and can't even provide a good service, STAY AWAY PEOPLE! unless you want to waste hours of your time dealing with outdated automated services or people on the phone with very poor English, like here after this comment... they will send me links and phone numbers that lead to nothing, on the phone most assistants have very poor English all they want is more money! That's ALL they care about, they will charge your credit card again and again and make you waste enormous ammounts of time and they can't even provide basic services. AVOID! Here I responded myself because it's all you get BS Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6005CiiJd . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.

If you MUST use Xfinity services, the employees working the Fort Campbell store are accommodating…read moreand knowledgeable of on-post services. The employees are friendly and welcoming. My only real knock on the Fort Campbell location is that Xfinity's on-line prices for services are way cheaper than what they originally offer in-person. Once I explained this they were able to give me the online price but not honor the substantial rebate offered online. Most on-post residents will have to setup service in person so research your options on-line before going in. However, no amount of friendliness and knowledge at this particular location could compensate for the overall poor customer service of Comcast Xfinity Corporation. Less than 24 hours after the kind people at the Fort Campbell location set up my internet services, Comcast Xfinity disabled my service because the previous tenant had an outstanding debt. Or so I was told originally. After hours of infuriating navigation through automated assistants and unhelpful online chats, I went back to the store. The in-person agent looked up the previous tenant's account and noted he/ she was not in debt. Surprisingly, my account was then looked at for debt...again none. As a new customer, I never expected Comcast Xfinity to ask me to jump through the hoops that followed. First I was asked to provide proof of lease (fair enough), then a photo copy of my military ID (keep in mind that I'm already a customer at this point and provided proof a mere few days ago), and a copy of my social security card (now I'm getting nervous). Why would an internet company want a copy of your social security card? So let's recap. After both the previous tenant and myself were acquitted of having outstanding debt, Comcast Xfinity still deemed the address "high risk" and therefore asking for the following all to have an internet account they already gave me a contract for. Name, e-mail, phone #, address, lease which contains names and birthdates of all family members, Next of kin (also in lease), bank account info (for autopay), and social security number. Pretty much everything you would need to steal a person's identity. And they refuse to provide the service I've paid for until I provide all the above personal info to some employee in Dubai. Update: Some of the confusion is due to the difference in addresses in the Woodlands. Campbells Crossing's lease states "Fort Campbell, TN, 42223" and Xfinity considers it Clarksville, TN 37042". I see their side but as a new customer it seems like not only are they untrusting of my ability to pay a bill, but also are accusing me of falsifying an address. I'm supposed to get a call from a manger within 48 hours and until then Im still paying for services not received.

During our roof installation of our recently purchased home the direct TV dish was attached to the…read moreroof. of course i did not want it reattached to my brand new roof so i called and spoke with David and he agreed to come relocate the dish for me. he was able to relocate it on the other side of my home onto a pole at a VERY reasonable price. He was prompt and courteous. did the work quickly and had my connection working in no time.

From the owner: T.R. TECHNOLOGY, serving the Clarksville and Nashville areas since 2007. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

These people have no problem at all in leading you to believe that your former account is…read morecompletely paid off and transferred over to someone else in good standing. They are perfectly okay to go literally MONTHS on end without contacting you in any way or for whatsoever--no phone calls, no text messages, no emails, and no postal letters. They are cool in lying by omission by not contacting you and causing you to let your guard down, and think that everything is cool on their end. Then, one fine day, you get a surprise email from them, telling you that you still owe $289.17 on an account, and it was due and payable 3 weeks ago. Then, after you physically go into their office and pay the bill, they are perfectly okay to send you a threatening letter via postal mail. This postal mail can falsely accuse you of not having paid your (surprise) delinquent bill. Also, this harassing and threatening letter may well claim that they are planning on turning your name over to to a collection agency. Verbatim, their threat is as follows: "If the balance is not paid immediately, CDE Lightband will transfer the past due balance to your active account and is subject to termination immediately. If there is no active account, CDE Lightband will refer this debt to a collection agency, which could affect your credit rating." It is quite amazing, isn't it? They reserve the right to keep you completely in the dark for literally MONTHS on end with no communication whatsoever. Then, MIRACULOUSLY, they obtain the ability to send you both emails and postal mail, and they act as if it is a code red Federal state of emergency, and start threatening you. In a great ironic twist, at the bottom of their threat letter, they write the phrase, "Continuous Dedication to Excellence." Get it? CDE? What a blatant lie and a sick joke. It should say "Constant Deflection and Evasion."

There's a lot more unsatisfied folks with your service. Don't let the number 74 (reviews) fool…read moreyou!! When selecting the cde app, I'm always asked to enter my password and the app starts prior to entering information. What is the purpose of this requirement? There is a box that pops up stating an "update"; however, it then says "app not installed". Looks like there are possible security issues at hand.

Haley was professional and most importantly, she was not pushy!…read more She explained changes to the financing policy and provided me with payment amount! Good job

Horrible. Please just go to the verizon on wilma rudolph. Carlos told us we outright couldnt return…read moreour router and they couldnt help me upgrade my phone. He told us routers couldnt be returned, despite the app and website telling us to return it or be charged for it. Oh! But he did give me his card so we could make someone else upgrade my phone and let him get commission for it despite not doing anything but be rude.

I hate spectrum. With a burning passion. They charge almost twice what any other provider does for…read moreservice they fail to fully comply on. I pay for 1 gig and I've never seen it over 500 mb and I check pretty regularly. I'm constantly restarting my router because something has gone wrong with it. My signal to anything that isn't lan cabled into the router is just straight garbage, I can hardly get streaming services to run and they don't take up that much data, not the gig I'm supposed to be getting for sure. They do this cute little thing where they offer free cable or streaming or some crap everyone already pays for but the trick is it's not free. They toss in a 10 dollar a month charge at the one year mark hoping you won't notice or you'll think prices just went up. I noticed this and tried to get it taken off my account. It was like pulling teeth. 3 reps said they "didn't know how to do it" and that it "couldn't be done" it was infuriating. They kept just offering another free year and I was like "dude I don't wanna do this again next year when I don't use the service". The cherry on the cake is that someone illegally and without my knowledge took out a spectrum account using my information. I had spectrum service 900 miles away from where this new line was opened up. It didn't use my email, it didn't use my phone number. Not one call, not one check, not one "hey this is super suspicious" no they saw a way to make money and sent it. I didn't realize it had happened until I saw spectrum sent it to collections, ruining years and years of hard work creating a perfect payment history. I hate spectrum, if they go bankrupt because of there crooked practices I'm going to throw a party

If I could give them zero stars I would. Not only are they over priced but they keep increasing…read morerates. Their internet is highly over priced and I now pay a third of the price with Mint. They also make you return your equipment using UPS and then they charge you because they claim they never received the equipment. They took almost $300 out of my account without notifying me.

Way to expensive i pay 59$ for 100 Mbps now WTH. New…read morecustomers get 500 Mbps for $50!!!

Spectrum is by far the absolute worst company I've ever used for anything PERIOD. I'm posting this…read morein multiple places to raise awareness and make sure that no one else gets suckered in by their prices. I'll start off by listing the one and only pro about spectrum which is that they don't have binding contracts. Thank God I can get away from them ASAP. We will start with spectrum mobile. $14 per gig of data or $45 for unlimited per month sounds great right? I thought so too. So the shortest possible version of this is my wife broke her original spectrum phone, we had it replaced and I forgot to return the broken phone. Ever since she received her replacement device it hasn't been able to use data; no downloads, no updates, no anything other than texts and calls unless she's on WiFi. 4 months and countless hours on the phone with customer service later, she still has minimal use of her phone. They say I only have one phone with them not two so when I got my taxes I paid off her balance and now all of a sudden when I want to upgrade her phone there's magically a new balance due on her phone. Yet at the same time is states that it's paid in full and is ready to upgrade. So which is it #spectrummobile?! Is the phone paid off or not!? Now onto their internet. It is soooo unstable/unreliable. It will be great, fast and smooth one hour and the next it's choppy or downright unusable. I'm paying $90 per month for the best plan they offer and couldn't even use my internet tonight to stream Hulu or play video games on my computer or even pull up google. Also, if you decide that none of this is important to you and you still want to go with spectrum internet I'd suggest you have all the coaxial jacks in you house activated with the initial installation because if you wait to decide you'd like access in more than one room of your home it'll be an extra $50....for them to activate a port...which by the way you have to schedule an appointment for and they are ALWAYS an hour late for their appointments. Finally, They are damn near impossible to get ahold of! None of the phone numbers online connect you to where you're trying to get with spectrum and A majority of those numbers aren't even in service. I even called the mobile tech support by accident and asked for the number to their insurance department and the incompetent jackass gave me his own direct line that I was currently talking to him on. They will take your phone number down "Incase you get disconnected", and then never call you back...ever. This is all just the tip of the iceberg. I'm ready to go back to paying almost $300 per month for two lines with Verizon.

We bought our home in 2020 and to the map we were going to have fiber within 6 months. 4 months…read morelater the map shade changed to the 30 day mark. I was excited to be getting closer to having our service. For the last 6 months we have been told we would have service installed within 30 days. I live on wayman dunn Rd. And ever home owner between us and hwy 41 have been patiently waiting. If I knew I wasn't going to have internet service I would not have bought my home. We are really tired of not being updated on when we are actually going to have service and why we keep getting delayed. They continued to move their crews away from barren plains without finishing the job. Please get the job finished. You have had a lot of time in our area.

Our installer was Harlley. She did a great job! She explained what the system was, what she needed…read moreto do to install it. She also answered any questions I had about system performance. When she had completed the installation she verified the work and cleaned up the area. Great customer service!

I live in Madison, TN. near Briley Pkwy and I am happy. So far the service has been really good…read more I get mostly 5 bars for reception. Download speeds are fast, but not steady. I have reached 1.2 mb per sec for the highest speed, but it also has its lows, but beats AT&T hands down any day. They also have a mobile internet wifi device called Rover Puck, STAY AWAY from that one, choose another device. As far as customer service, I have no complaints at this time...

Clear was great -- unlimited service, cheap, mostly reliable, but it went out of business about two…read moreyears ago, so...

My company recently used Longway Broadband Services for their ISP, VoIP and payment processing…read moreexpertise. I wouldn't go to anyone else regarding these services.

From the owner: LBS have been providing reliable B2B local and national broadband, engineering, and technology…read moreconsulting services throughout the country for almost two decades. LBS provides three main functions: 1. Provide Telecommunications consulting (technology planning, wireless, wired infrastructure, etc) 2. Provide Value Added Business Services related to telecommunications connections (Internet, Phone, Cloud, Cable TV, etc) 3. Provide electronics distribution (TVs, Phones, security cameras, servers, laptops, computers, etc)