These people have no problem at all in leading you to believe that your former account is completely paid off and transferred over to someone else in good standing. They are perfectly okay to go literally MONTHS on end without contacting you in any way or for whatsoever--no phone calls, no text messages, no emails, and no postal letters. They are cool in lying by omission by not contacting you and causing you to let your guard down, and think that everything is cool on their end. Then, one fine day, you get a surprise email from them, telling you that you still owe $289.17 on an account, and it was due and payable 3 weeks ago. Then, after you physically go into their office and pay the bill, they are perfectly okay to send you a threatening letter via postal mail. This postal mail can falsely accuse you of not having paid your (surprise) delinquent bill. Also, this harassing and threatening letter may well claim that they are planning on turning your name over to to a collection agency. Verbatim, their threat is as follows: "If the balance is not paid immediately, CDE Lightband will transfer the past due balance to your active account and is subject to termination immediately. If there is no active account, CDE Lightband will refer this debt to a collection agency, which could affect your credit rating." It is quite amazing, isn't it? They reserve the right to keep you completely in the dark for literally MONTHS on end with no communication whatsoever. Then, MIRACULOUSLY, they obtain the ability to send you both emails and postal mail, and they act as if it is a code red Federal state of emergency, and start threatening you. In a great ironic twist, at the bottom of their threat letter, they write the phrase, "Continuous Dedication to Excellence." Get it? CDE? What a blatant lie and a sick joke. It should say "Constant Deflection and Evasion." read more

There's a lot more unsatisfied folks with your service. Don't let the number 74 (reviews) fool you!! When selecting the cde app, I'm always asked to enter my password and the app starts prior to entering information. What is the purpose of this requirement? There is a box that pops up stating an "update"; however, it then says "app not installed". Looks like there are possible security issues at hand. read more

Reported an outage, crew came and fixed it not even 10 minutes later. Thank you to the staff for y'all's hard work serving Clarksville! We appreciate you all!! read more

Was on the phone for 52 minutes I After I payed my deposit just to be hung up on smh I've truly been trying since 2 pm and it's been a roller coaster read more

CDE Lightband - The payment line - Television Service Providers Near Me - Clarksville, Tennessee

CDE is okay, but god forbid if you unhook the Router and turn it back on you'll be spending your evening with no WiFi. Idk about their service, but the equipment they give you is some of the worst out there. read more

my housemates and I spend $90 a month for wifi that is constantly letting us down. It's not like we're doing professional gaming or live streaming either, I just want to watch Netflix or YouTube without constant failure read more

Well. I just received my electric bill from CDE. The rate per kilowatt hour increased from 12.3 to 14.6 cents per kilowatt hour. That is an 18.6% increase in one month. Never heard about this increase. CDE just snuck it through. read more

Had CDE Lightband back when they were just starting out and their packages were around $2X.XX. After I went with them - never went back to Charter - and they have been amazing over the years and local moves. I remember when I came home from work one day and the speeds were subpar compared to what I used to - they saw something in their system and made a housecall at 7PM and made an adjustment to the device that was connected to my home. They didn't state wait until the next business day or give me a 'reboot your router' excuse. They also went above and beyond - by giving me own private IP since I was running my own server out of my home - free of charge. I don't think they offer this service, free of charge anymore though. The only thing they could have done better is when we was on the old plan paying $2X.XX for the internet - they could have reached out and told us they had better plans when those plans were deployed. That never happened - but oh well. Had subpar service and speeds when it comes to other fiber optic/internet service providers and other companies should take note. Moving - CDE Lightband has set the bar for me when it comes to internet access. read more

If I could give 0 stars I would. Worst electric company I've ever used. Horrible customer service, they don't pick up the phone, the workers are idiots and they'll say anything to get you off the phone, called in for the same thing, which was a simple fix to something on their end, 4 times before it was fixed. This company is the only electric company that can be used in Clarksville, which is basically a monopoly and should be criminal, and the fact that they're the only ones and don't have competition, definitely shows with their customer service, employees, and business over all. Absolute dog shit of a company. read more

If a dog barks too loud half the block loses power. It's almost impressive how poorly this company maintains power to their customers.

They came out and drilled through my siding and walls to relocate their box inside the garage. They also did not remove all the other crap outside. I have had nothing but problems since then. I have always had slow speeds but now it is beyond ridiculous! They always want to blame your equipment for issues! The last time the internet went out I called and they said it was my ethernet and it would be $60 minimum to come out. I went to the garage unplugged all their stuff and plugged back in ....there was my internet! The service goes out usually once a month, now after the "upgrades" it goes out multiple times a week! Dont think you will ever get a credit! No matter how long you go without your internet. If you work from home DO NOT GET THIS! I havelived 6 years in Europe and 8 different states Clarksville is the WORST! read more

Absolutely the worst power company company I have ever had and I am 53 years old. My power goes out there's not even a storm or anything that's happening. It is ridiculous. read more

When I had them at my rental it was a constant nightmare. Now in my house it bogs at 630 every damn night, and constantly they have been dropping service for hours at a time the last three days. We hot spotted my wife's phone to the internet and amazon tv and it's faster than the shit bandwidth they provide. It's 2020, can we get some google fire please? And if the company wanted to keep customers they would take off portions of the bill where they failed to provide service. You know, like creating loyalty. read more

Id give ZERO stars if possible. I called to make a payment arrangement and they said they were unable to do so!!! Seriously Ive never heard of a company that wont work with someone. read more

Been without lightband cable and internet going on 6 days, cde has no idea what is going on and has no answers, this is not an isolated incident, cable and internet always going out without reason and cde never has any answers. I work from home and this is very inconvenient not only fir myself but my students a d colleagues as well, not since Johnny Piper got his hands on cde has it ben this messed up. CDE DO BETTER! Before you have 6,000 people without service, picketing and protesting! How would that look for CDE ti be on the news fir having such sh/77y service? read more

Worst company I have ever come across. They don't answer the phones and they take forever to get wifi set up. I will NOT be using this company. AVOID AVOID AVOID. read more

If I could give negative stars I would!! This company is seriously a criminal enterprise. They charge you with all sorts of made up fees and god forbid you are any later than the time between pay checks on your bill because they will cut you off. That's right folks, not even the courtesy of having at least two weeks to pay your bill if you happen to be running dry until your next pay check. You just get your power cut and even if you pay it they still wait hours to turn you back on. They say they notify you but you get one email invoice that's it. Don't worry customer service won't help you they will just be passive aggressive and not explain your random fees they hit you with. And the BEST part??! They can get away with it because they know we have no other choice but to use them! We're locked in a toxic relationship with our electric company Screw you CDE Clarksville is tired of you. read more

Worst customer service if you can get them on the phone. No consistency in their protocol and very difficult to set up service. read more

CDE Lightband - Waiting for assistance - this is ridiculous - Television Service Providers Near Me - Clarksville, Tennessee

Power goes out way too often and it takes forever to get restored. A light sprinkle will cause neighborhoods to lose power.

Update: Kim followed up and went over everything with me to make sure the issue was resolved. She was extremely kind and I do appreciate her looking out for the customer. I have been a customer for 12 years and have never been late on a payment. This year I cancelled one of my bank accounts and had to update my auto-draft information. I had no issues with any other utility company, except CDE. I was extremely proactive on completing this so it wouldn't disrupt anything on my account however their website did not save my information causing them to charge me a "returned check" fee as well as a late penalty. I called to discuss my concerns and they did not want to credit my account. Instead of resolving the issue they were more concerned on explaining how this was my fault. The lack of professionalism is unacceptable! Why am I chasing a company to take my money and then being penalized at the same time? Now that I see all the other negative reviews, I am left to wonder how they keep getting away with this type of behavior? read more

Unfortunately, I am extremely dissatisfied with the service CDE Lightband has provided myself as an individual, and my small business. I just got off the phone with Tanique, who was extremely rude, dismissive of my issues, and generally unhelpful to me. I'm still reeling from the tone she spoke to me with while lecturing me on "respect" - not fixing my issues. I activated service 8 months ago, and at the time of activation asked two separate technicians whether my wireless router (an Apple Airport Express) was compatible with their service. After countless hours of troubleshooting with Apple and with CDE, I was told that my equipment was not compatible with their fiber optic service. I questioned customer service why I was not told this when I activated service and my existing router was hooked up by a CDE Technician or when I called to report issues with my service two days ago and was crystal-clear about the router I had. Three separate ocassions to tell me my router was incompatible, and not one technician or customer service rep told me until this morning. I lodged a complaint with Tanique and explained the situation and how detrimental it was to my small business. I was respectful but firm in suggesting how we could work together to solve this problem and explaining why I felt CDE was remiss in not identifying the issue early on. She proceeded to interrupt me, dismiss my concerns, and call me disrespectful. She lectured me on mutual respect and did not heed my pleas to let me finish my narrative or to please stop interrupting me until I was fully able to explain my rationale. This was the single most disrespectful interaction I have ever had in my life - being lectured on mutual respect by a dismissive, disinterested, and rude representative, while I am trying my hardest to work with her. I am an Officer in the military, have commanded troops in Afghanistan and overseas, and run a customer-service based apparel business - I fully understand what mutual respect is, and do not appreciate being talked to like a child. Tanique's behavior was absolutely unacceptable, and incredibly hurtful to me as a customer of CDE Lightband. read more

I am paying for 250Mb/sec. I am getting 2.4Mb/sec on a good day. It used to be Be fast when it first came out bit it is sloooow now. We are switching soon. read more

CDE Lightband - This is with me paying for 250Mbps. As you can see, I don't even get 10. Worst part is they don't care AT ALL. - Television Service Providers Near Me - Clarksville, Tennessee

Signing up for commercial electric connection is difficult. But everyone at CDE was so helpful. Drew at the front desk, ROCKS. Above and beyond. Really great customer service from everyone (even the emailing dept!) Thank y'all!! read more

Horrible customer service. Waited on the phone for over half an hour on hold and no one helped me. Definitely going to change service at this point. read more

How bout some honest reviews people? Seems to be a whole lot of "personal" vendettas or the complete opposite of spiting the haters. There are things this company does well and things that they don't. When the internet is up and working (which is most of the time) its fast and great. However, when its down (maybe once every month) they will NOT reimburse you for any missed time no matter what the issue is. The best they will do as a customer service agent is "send it up the chain for approval". Being a customer for 3 years, I have requested compensation for every internet outage that occurred due to no fault of my own and never have seen any sort of reimbursement ever period. When I try to ask about it, they want to either have people call me back who never do, or in person have me wait to talk to a representative who will be available at some point. I'm sure they know that it's not worth your time to dedicate half a day talking to various representatives just to recoup a day's worth of prorated internet service. As far as the tech support goes, they are very quick to call back regarding complaints of outages and issues and even offer online support to help troubleshoot what may be the problem. They do seem very knowledgeable as far as tech support goes and have been able to identify issues fairly quickly whenever I've used that service and have never seemed "rude" or "dismissive" from my experiences. Regarding electricity, they seem to be the only provider in Clarksville, so not much choice in that matter. However, electricity may go out occasionally and it's usually due to a big storm and never for more than a few hours that I've ever noticed. So, all in all, CDE Lightband is "ok" at best. I would like less interruption in the form of outages but sometimes that's up to the weather. So, going with CDE means you will be paying for service even when you don't have it either with your money or with your time after spending hours talking to various representatives after every outage. But, when the internet is up and working (again most of the time), it's great and fast. But hey, what businesses do you know that don't like holding on to your money? read more

Avoid at all costs. Customer service is nonexistent and internet/cable service is horrible at best. They provide a cable box and then randomly remove channels, then blame the customer for not upgrading the box. When they finally provide a new box, you have to reset it numerous times throughout the day. Not if, but when the box fails, they will not provide same day service. They also do not do service calls after 4:00, so if you actually work, they won't help you. read more

My power went out before 3 pm on Saturday . This is now 1am on a Monday. This is ridiculous and unacceptable. What about people with kids and animals? Or elderly? It was a wind storm. What the hell is taking so long? Its extremely dark and dangerous. Foggy and frightening. We have to work , go to school etc..And all the food in my fridge now is garbage. And my Automatic ice maker is now full of water and leaking. I'm pissed. There are too many people in this city for you not to have enough resources to get the lights on!!! The one star is for the effort. And because I cant give you a zero. My dog wants to go out and I wont walk him in the blackout night. You're supposed to be the it City Clarksville. Prove it.GET THE LIGHTS ON. AND PAY ME FOR MY FOOD read more

If you're calling because of an issue, don't expect them to answer. I was on hold for 45+ minutes. But, when you go in there, no ones doing anything inside. So why can't they answer their phone? read more

After more than a year of good internet service, I decided to change my rating to 5 stars. They even improved the service since my last review and it is very reliable now. read more

for the first time I paid my bill at the drive-through. The lady that helped, never said hello never said thank you nor could I see her because she was hiding behind her computer monitor. To make matters worse her and the other tellers block off what little space there is with reams of paper so you can't see them. I think it's completely Horrible and customer service at its worst level! read more

We have finally had enough of Lightband after a couple years and switching to AT&T. CDE's customer service is non-existent. Virtually impossible to speak to a live body and when I do, they say they will have to call back ... and in the past two months never have. We tried, we really did. I so much wanted to give my money to a local business but if customers are only a bill to be paid and not someone to call, I'll go to a corporation. At least then I know to expect little to nothing. Oh btw, the pixelization? When I went to the main office yesterday I was actually told that there is no permanent fix anytime soon. She also said that "the call volume has been extrememly heavy for over a year a now" but they hope to fix that "maybe in the next year" :-) read more

This place is a joke. 7 stations but only 3 manned during lunch - the peak customer service time. This generally happens when the management is unqualified to be management. Pretty typical in this area. Comparable to a DMV - Get ready to wait. read more

I was very curious to check out their review with the better business bureau after again not being able to reach them when my power kept acting up today. Funny that if people have power issues, they can't reach a power company who for some reason relies solely on their internet connection to receive calls.. I personally love VoIP but I wouldn't base a 24 hour emergency line off it's reliability ‍ I'm posting what I found on that BBB site because i have NEVER known them to actually say that a company has too many complaints to be able to post results before read more

CDE Lightband - Hilarious, I wish I didn't HAVE to get power from them. I pity anyone who does more business than absolutely necessary - Television Service Providers Near Me - Clarksville, Tennessee

Just ditto of what everyone here says. Sounds like it's time for a town hall, these issues with CDE needs to be brought to the attention of our elected officials. read more

the bandwidth is great and up time is better than all other ISP's, HOWEVER customer service is non existent, especially is there is a problem effecting an entire area, they just switch phones over to answering service. (must be electric company mentality) also the pricing for the faster speeds are more in line with cable providers, google 1gb for $70 EPB Chattanooga's Fiber Optic - $100mb for $70 CDE wants $140 for a publicly-owned, non-profit municipal, the prices are way to high read more

I submitted a review on Better Business Bureau. There should be an option for NO stars, but I can totally see why this company has an F rating by the Better Business Bureau. I've had various power/utility providers for nearly 15 years in various cities across the world. This is the worst company I've ever dealt with, and I've been tolerating them for four years. CDE's website is a throwback from 2001, maybe 2003 if we want to be generous. The payment gateway between CDE.com and Paybill.com requires two different logins because they clearly paid the bare minimum for an utterly incompetent web developer. A Squarespace website would be more functional. I would gladly build it for them for free, and I'm not even a web developer. Their login portal does not even allow a customer to reset their own password, but their front line customer service person can manually reset their password for the customer because that's SUPER SECURE in 2018. If a payment is made, they don't even have an internal notification process that alerts their customer service. A customer has to manually call back in and provide their own representative with the "confirmation number" because that's efficient. You do realize you could set up a basic Zapier or IFTTT alert to take care of that, yes? For free? Solutions exist for such a simple fix and millions of small, medium to large businesses have figured this out, so you should probably get on that. Doubly fun, if an auto-draft does not succeed, they do not attempt again and the auto-draft must be set up AGAIN, manually, with the full balance paid at once. One of the worst and most inefficient policies that I've ever encountered, unless your goal is to inconvenience customers, cost them countless hours of stress and discomfort, and extort fees. 1) Fix that website. Ask Jeeves isn't a relevant search portal and AOL isn't cool anymore, nor is this basic, dysfunctional, and embarrassing website. Spend the $20,000 to get a better e-commerce site that's reflective of a company doing business in this decade. Again, Squarespace would be better than the dysfunctional nonsense they require customers to navigate (don't forget that paybill.com is the SECOND payment portal with different login credentials!). 2) Fix these customer service policies which should dictate that if a payment doesn't go through (if it's really "attempted" as they claim -- seems there are quite a few complaints about that auto-draft mysteriously failing, repeatedly) then the ENTIRE AUTOPAY/AUTODRAFT is not cancelled going forward, requiring a reset. I've never even heard of such a thing. 3) Contact people at least once, even through an automated text message or email alert, that there is a billing problem before you terminate their power. This is not hard. Even out-of-touch, clunky behemoth companies like AT&T have figured this out. 4) If any auto-draft "fails", at least reattempt once -- ONCE -- before you turn people off. Absurd. I feel so sorry for your poor employees. Your culture is clearly toxic and your leadership is very apparently secure in their jobs because quality service is not a focus. Fix yourself, CDE. read more

Updated*** I'm trying to put together a list of customers that feel they have been wronged by CDE. Be it with electricity or broadband services. If you have please contact me. I feel something needs to be done about the way they do business. Please contact me! Updated: 8/17/2016 Another reason to not do business with CDE? Today I just checked the mail to find yet another bill in the mail from CDE. I've received a new bill them every week for the past 5. All with a different amount. Today's bill? Unreturned equipment fees...the charge dating back to 7/13/2016! I currently have in my possession a receipt for all equipment returned. Signed by a CDE employee. This company will do everything they can to nickel and dime the heck out of customers. I'm having a hard time believing the way I've been treated. read more

I would totally pay 10-20% more for an alternative in the Clarksville area. After being a customer for 6 months, having never made a late payment of any kind, randomly an issue occurs with by auto draft. I was never made aware of this in a letter OR a phone call of any kind, I just came home one day to no electric. Apparently it's not part of their normal process to inform customers of issues like this, just turn off their services. What if I would have had fish, or been an elderly citizen, or it had been in the middle of winter? What a joke of a company. read more

Reliable, no issues so far, when I called customer service for electric service, I recieved quick, respectful feedback.

CDE really has disappointed,bill payment was made and yet we stayed without power for over a day despite multiple reports of the outage, currently still waiting for power in the middle of the storm with my grandchild who doesn't understand why we still don't have electricity and I don't either!!!! read more