We bought our home in 2020 and to the map we were going to have fiber within 6 months. 4 months later the map shade changed to the 30 day mark. I was excited to be getting closer to having our service. For the last 6 months we have been told we would have service installed within 30 days. I live on wayman dunn Rd. And ever home owner between us and hwy 41 have been patiently waiting. If I knew I wasn't going to have internet service I would not have bought my home. We are really tired of not being updated on when we are actually going to have service and why we keep getting delayed. They continued to move their crews away from barren plains without finishing the job. Please get the job finished. You have had a lot of time in our area. read more

Our installer was Harlley. She did a great job! She explained what the system was, what she needed to do to install it. She also answered any questions I had about system performance. When she had completed the installation she verified the work and cleaned up the area. Great customer service! read more

Called and spoke with several tech support and connect supervisor. My internet has been throttling since I downgraded back my service to my original service Iv had for 2 years. I told them the issue and that both times they did a factory reset on their end it started working again. The last woman I communicated with named Holly, when I told her what happened and she just laughed at me? very unprofessional.. what is wrong with these people? Look they all are reading off a corporate flow chart. Every single person I spoke with all say the same thing and never have any answers. They dont have a mind of their own they just read off a form they are told to memorize. These people are unprofessional and apparently find it funny when I tell them when they reset my connection on their end "both times" my internet works again temporarily. Somebody tell me why that's funny? they are arrogant and will not open their mind to possible causes cause I'm still trying to have proper internet for over a month. They say it can't be a bad cable that causes it to work again but what else could it be? also there wifi is terrible i cant even get connection in the next room over in a very small house. read more

Cumberland connect has been very busy providing internet to hundreds of homes that already have cable internet. Here on Pickering Rd we have no help or hope of getting service from Cumberland connect. We on this road have no internet service and Cumberland connect just pats us on the head and says we are working hard little boy. I think they have a flawed business plan as it relates to the not served. I know they are working hard but it is truly frustrating to watch the haves get better service and the have nots continue to get nothing. Somebody look at this. 931-241-1292 read more