This is as good as it gets in terms of customer service. I can't say that with all the Verizon…read moreWireless locations I've been to in the past. I don't know about you, but you are sort of weary to begin with when you go to a celluler phone sales to start/upgrade your service anyway. It's like going to a new/used car dealer to purchase a car. Same kind of deal and feel...you really don't know if you can/want to trust them... Jamie was very pleasant, personable, courteous and competent in selling us phones and setting up our account. We were in and out within about 45 mins. She made sure we understood what we were getting into. I did some homework beforehand to see which phone I wanted and what kind of deal I could get, so that part was easy. Overall, I think we got a very good deal, and happy about it. Thanks, Jamie!

They weren't open until 9:00 tonight. Got there at 8:03 and was turned away. I was told we are…read moreclosed through the glass by workers that were sitting at the tables on their phones. There were three other people turned away right after me who thought they were open until 9. I think you should update your hours online or at least post correct hours of operation on the door.

If you didn't already know Verizon is nothing but a scam company! Can't wait for us to be able to…read morecancel our service and switch to a different provider. Traded in a phone a couple weeks ago and got $730 for it. Went to trade in the exact model and now they only want to give me $147. I don't care what their excuse is if you can change a price in the amount you give someone for the exact same model phone within a couple weeks you don't care about your customers your just about scamming them for money!

Kyle was our salesperson today and he was absolutely the best. He was not pushy, he was very…read morepatient with our daughter and myself. He was very personable and explained things well. I was very pleased and went over and above.

AT&T salesmen are liars and not to be trusted. I was promised a monthly rate that convinced me to…read moreswitch from Verizon. I verified it with the salesman 4 times. I got home, set up the phone he screwed up the transfer on, and found out the amount he said I would pay is far less than they than I am being billed now. Avoid AT&T no matter what the liars promise. On a side note, they say you can cancel up to 30 days after purchase then want to bill you a weeks pay in fees and more. Use Verizon, Pure Talk, or anyone other than AT&T.

My review is for the company and not this specific location. I recently switched cell service…read moreproviders and purchased the $240/yr prepaid plan online with an eSIM. I had a very difficult time activating services and had to call the prepaid customer service/tech support line multiple times to finally get my cell service active and working. My renewal price switched from $240 to $300 and I was told by one representative that because I didn't stay with the number that ATT provided, the $240 deal was no longer valid. The only issue is that the number I was given and is shown on the eSIM activation card is still the same number that I'm using. I was never given any other number nor did I change a number. The online deal only states that it requires the purchase of an eSIM or new phone and activation of a new service, which I did both. I purchased an eSIM and switched from Verizon to ATT. This is the type of bait and switch tactic that is going to deter me from keeping ATT next year. I was able to reach another rep that looked into my account and has seen all the issues that I encountered trying to switch service. He informs me that the renewal will be at $240 but I'm not convinced because my account is showing the renewal price of $300. It was originally $240 on Oct 17th but changed to $300 when I checked my account on the 18th.

Awesome service. Guy is amazing! Locked myself out of phone and fixed it within 30 seconds…read more Definitely recommend

Technician was nice, but the screen he replaced wasn't an apple product. The phone now draws so…read moremuch power, the battery is dead in 8 hours with very little use. it will scroll back on its own. This replacement screen is terrible. Brought it back, but he didn't fix it or replace the screen again. A waste of $180. uses faulty replacement products, stay away from this place.

Very friendly and knowledgeable. I am tech stupid, but the cost seemed pretty high. My VERY old…read morelaptop wasn't connecting to the screen anymore, so he said he could hopefully fix it and recover the data either way. I was doing some time sensitive work and made that very clear. After a week no one had looked at it yet! Finally got it back and it mostly works, but still having issues. Just overall not satisfied.

I dropped my laptop off here on October 28th and they said they would have my laptop fixed by…read moreNovember 9th. It is about to be December first and they are telling me the parts still are not there to fix my device. This is a school laptop that I have to have turned back in by the 10th of December and will more than likely need to take it somewhere else that will have a reasonable timeframe of when they can have my item fixed. I feel like they told me a date just to get me to spend money...... a month later and still nothing. Really not satisfied with the services they are providing. There are better options out there that cost less. I do not recommend this company to anybody.

This company has engaged in misleading practices, including inaccurate information and false…read moreadvertising to secure a sale and gain a new customer. I never received the promised payoff for my Verizon devices, resulting in a $900 balance being placed on my credit report. I have already contacted my attorney regarding this matter. Additionally, I am unable to exit this contract without being required to pay for the AT&T devices, which is unacceptable. This experience reflects extremely poor business practices, and AT&T should be held accountable.

Yesterday I had the Pleasure of meeting Markie. I must say she is a very well presented business…read moreconsultant at the T-Mobile Kiosk at Sams Club. Markie took the time to listen to what I needed and address my exact needs without trying to pressure me on something that I was not interested in. My time spent there was very well worth it and I now see why a Trusted name like Sam's Club welcomes and opens there's doors for T-Mobile to conduct business with there customers. As we all know at Sam's club you get the best deal for your hard earned Money so it was no Suprise after spending some Time with Markie why Sam's club has teamed up with T-Mobile hands down and reputation speaks for itself so if your current provider is not making you feel like anything more than $$, I suggest you go in to Sam's Club & allow Markie to invite you to be part of the T-Mobile Family. Happy Holiday's Markie & thank you for a great experience.

Very rude customer service! I was having a difficult time switching to a new phone at home, so…read moredrove to this location for help. The lady was immediately rude to me, like I was bothering her or maybe she was upset by the fact that I bought my toddler with me. She took my new phone out of the box and declared it "all good" and handed it back to me. Another younger lady was talking from her desk to us telling me it didn't matter online what phone was under my number as long as the new one worked. I felt very stupid and will never go into that store again! They were not helpful and just very rude from the moment I walked up! Zero stars if I could!

A joke of a company. We have been trying for a MONTH now, 4 weeks, to get internet at our house…read more Unfortunately we live in a new subdivision so AT&T is the only provider here. For whatever reason, AT&T doesn't want our money!! We have had to call a dozen times and BEG them to please come out and get our internet set up, and they keep blowing us off. 3 times now they have given us a date and time that they would be out to our house and no one has shown up. I'm actually speechless that they think this is acceptable customer service! I absolutely DO NOT recommend AT&T for anything, weather it be internet or phone service. They do not care about their customers. We have T-Mobile for our phone service and they're incredible. Unfortunately they don't provide internet to our area which is why we're still dealing with this shit storm that is AT&T.

I experienced fraud but T Mobile did not to hear the cause. Their rates are very high and the…read moreservice is spotty. On the plus side customer service is very professional.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.