I went into the store because I wanted to pay off my phones. I want to try to lower my monthly bill…read morefor the new year. I told the Verizon employee that I wanted to do this. I had no idea that my son's phone was a buyout on a promotion agreement. He is in college in another state. I pay all of his bills. Anyway, the Verizon employee just ran my credit card right through. I paid $750.00 for a phone that was basically "free" because of the promotion agreement that I was not aware of. The employee could have taken a moment to look at my plan. I feel that it is his job to look at my plan and review it with me before swiping my card. My son traded his phone and got this agreement. I was not with him when he made this transaction so I was unaware of this "deal". Again, he is a college student in another state. When I got home, I looked at my account. My bill only decreased by $68.00. I noticed that a 4th phone magically appeared on my statement. It was a phone number that I had never seen before. I went back to the Verizon store to see what went wrong. The employees told me that I had just thrown away $750.00 by paying off my son's phone because it was basically "free" under the promotional agreement. They did help me remove the mystery phone number and charges that had magically appeared. I appreciated that. I asked if they could, please, refund my money and add the phone back on my statement. The Verizon employees told me that it was not possible. When I asked to speak to the man who ran my credit card, I was told that he was on a break. When I asked to speak to the manager, I was told that he was busy in the back. I went home and spent 3 hours on the phone trying to get in touch with someone in the Verizon customer service department. After HOURS of trying to get through, being put on hold for 30 minutes, hanging up because nobody answered, calling back, being put on hold again, nobody answering, etc. I called the Verizon store and one of the managers put me directly through to the lady in the Philippines. After about an hour and a half spent talking and being put on hold, she said that she was going to try to cancel the $750.00 charge and restore my son's phone to my monthly bill. I was so grateful to her! Yet, at the same time, I have never felt more taken advantage of in my whole life by the way I was treated at the Verizon store. Verizon, please don't treat anyone else the way you treated me. Take a minute and review the person's plan before taking their money. Offer your expertise. We come to you for GUIDANCE with our phone plans. Everyone has a job. Most of us try our best to do our jobs to the best of our ability while treating people with kindness, respect, and offering guidance, because that is what a good employee is supposed to do. You might want to try to work on being part of the solution instead of part of the problem. I probably should have been more knowledgeable of my plan, but I wasn't. Thank you to the kind lady in the Philippines who understood that not everyone can know everything about everything all of the time, and that being helpful to others is really what it is all about.

Too expensive! Also customer service has consistently gone downhill. Getting help with this…read morebusiness is nearly impossible. End up with multiple representatives who transfer you or drop your call, then repeating your problem over and over. It's such a monopoly here. Depressing!

Returned my equipment, guy said I would get an email at the end of the day with the receipt. Never…read morereceived it and now they are trying to charge me for equipment that I handed to their employee.

Worst people working here for real they do other thing besides help customer talk about their life…read moreproblems instead of helping worst don't come here at all lazy workers only one girl that actually took take of 4 customers while one spent like 1hr plus on one chit hating about the Spider-Man movie they had playing

key helped my father out with patience and grace. thank you. He doesn't under technology very well…read moreas he is 82. Key was great

My wife and I wanted to swtich carriers and get on the same phone plan. Our store representative,…read moreKey, was so helpful and got us situated and setup quickly. we honestly spent more time waiting on the phone for Verizon to do things than we did with Key. We left the store with new phones, a cheaper plan, and huge smiles. THANK YOU KEY!

I just procured services from this vendor and I can assure you their business is not closed. I…read moremigrated an S2 netbox to a VM and tied an office on a separate node to my headquarters in Phoenix. I worked with Erik here in Phoenix and he was great. I also worked with him in Atlanta on an office there. That job was more hardware based such as installing multi class badge readers, installing electrified door hardware, and also decommissioning an access control system from an office. This dude is intelligent and he gets it. This business is a top notch operation. I highly recommend them and their team.

This was the most professional team I've ever worked with for security systems installation. Not to…read moremention, they are owned by veterans and know how to take care of their community. Would definitely recommend to anyone.

Katie, DeAndre and Richard were amazing. My wife, my daughter and myself came in. This was the…read morethird T mobile store for the day. Both stores in Carrollton, and Villa Rica were so rude. Acted like it was bother that we came in to the store. Anyway this is about how amazing this team was. Katie was training and has an amazing attitude. Both DeAndre and Richard were helping when she needed it. They were so friendly. Truly trying to help us get the phone we wanted and saving us where they could. They treated my family and I like we were their family. Truly a great experience. All three were rockstars!!

THE ABSOLUTE WORST IVE EVER EXPERIENCED & I've been a customer for over 8years .. I Came in today…read moreto add a line , new phone & watch to my account . When I arrived the employees were sitting outside blocking the door .. Without even greeting me I said "hey I'm trying to get a phone " still sitting there the male response "what kind of phone" I say "IPhone , I'm trynna add a line to my account " he did a deep sigh getting up so I jokingly said "yall don't wanna work today huh ?" He responded with the nastiest look "what you just say" I repeated my statement both still sitting he says "oh naw Taylor you can take her" Taylor immediately responds "I'm good I don't want to work today" So Step back appalled Im like "I was just joking I didn't mean it in a disrespectful way" Taylor swayed me away & said "naw you good" ... Ive never experienced something like that as long as I've been with them & that honestly made me uncomfortable .. I then drove to The T-Mobile on Chapel Hill & Recieved outstanding service Qhylie Was sooo kind & helpful. & While I was gett serviced 3 other people complained about that store saying "they don't like to work over there "

I have worked with SR Law group for years and trust their expertise and experience. They have been…read moremy go to firm for all of my estate planning needs. I've also referred my parents, other relatives and friends to them and they've received white glove service at every turn. They're knowledgeable and passionate - both things that are necessary in attorneys. I highly recommend this firm!

I was not told the truth by attorney Nicola. Also, I've not received feedback about cour filing…read morestatus. After paying for service the attorney has disappeared!

Serenity was super nice, and was able to take care of my issue within 10 minutes. Great customer…read moreservice!

HORRIBLE experience at "The Landings" AT&T Store…read more Sales rep was slow and did not listen. We purchased an after-market phone online for my mom thats just a basic phone. AT&T does not offer a good quality "senior" phone and mom is "technology challenged" so getting her an iPhone or Android is out of the question. We went to AT&T Store to get a new SIM card for the phone we purchased. We were informed that the after-market phone was not compatible with AT&T and that it was 3G - when in fact all we needed was the correct size SIM card and the phone is 4G and is compatible - says so on the box and the website. Sales rep did not listen - was extremely slow and did not want to assist because this was not a sale and was not making a commission He fumbled around attempting to get the sim card out of the old phone and then after lying to us about the new phone told us her old phone was not working at all... but was working when we walked in the door before he messed with it. Lost ALL mom's contacts while messing with the phone and he allowed a paying customer to walk out the door with a non working phone.. I took the phone to AT&T Lithia Springs store where I received EXCELLENT service. They replaced the SIM card and phone was online in minutes. I did have to wait for 4 people in front of me but once they got to me it only took a few minutes. Fast forward a few days and there has been an increase in my bill for almost $100 - seems the person at "The Landings" added a phone to my account rather than just swap the physical device... Had to spend an hour with AT&T on the phone getting this taken off... Please get a service rep that has been properly trained and knows what he's doing.

They were fast to reply and got me scheduled quickly for the work we needed done. We had a 65" TV…read moremounted over the fireplace with a new power outlet installed so no wires are visible. They handle everything and were prompt and respectful of our home. We also had them install a 2 story chandelier, dimmer switch, garage lights, outdoor flood light and mount a security camera. Prices were very reasonable. I wouldn't hesitate to use them again. Highly recommend!

Could not recommend highly enough. From the moment of the first call, Matt took the time to explain…read moreall the intricacies of the process and our mantel mount, the handiwork of the installation was impeccable, and they took extra care to ensure it was done well and exactly how we wanted it. And on top of it all, the cost beyond reasonable. Will be using them in the future for all mounting needs.