VABB came to the house in the mountains, did 30+ minutes of measurements, and determined that they…read morecould not provide me service. They were good to work with but just could not help me.

Coming from the city to a rural area I wasn't sure what to expect with fixed point wireless…read moreinternet. The service that VABB provides highly depends on your location relative to towers and line of sight, etc. For my house I tend to get okay speeds and decent latency. Where VABB shines is the customer support and help you can get from the sales side. Every interaction with them has been great. They are great at communicating and have never misled me in anyway. Their people show up on time. They have been willing to go the extra mile to make sure that my gear is working as well as possible. I just wish they had a fiber network to my house. Overall they seem like people that really care about providing the best service they can.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

#1 in customer service, small, local homegrown company who's only goal is your happiness.read more

HTDNET is absolutely awesome! From restoring old photos that were deleted during a hack to remotely…read moresetting up a printer that would not scan, they have solved every technology issue I have ever thrown their way. There is no one else I would ever call, they are trustworthy, responsive and reliable. HDTNET all the way!

I have been using HTDNET for about 8 months for various issues affecting my families computers…read more I have yet to find an issue that HTDNET could not solve. The owner Matt Demaree is terrific to work with. He is never condescending in explaining technical issues, and is always prompt with diagnosing and fixing the issues that he finds. He is local and so extremely easy to contact and meet with. His pricing is reasonable, and fair. I couldn't be happier with his service.

I pay for unlimited data and it was fine until the last 2 months…read more last monthly April 2025 I had zero service for 14 days. at least 10 phone calls to get response my Netgear showed zero days left of data but I pay for unlimited it suddenly came on for a few days and finally IT. Ashley, spoke to me 2 times. they were supposed to reimburse me for 14 days no reimbursement. at least 10 more calls, NO RESPONSE11111 Now May and they charged me 130.00 and I have had zero service no return phone calls from billing or IT. at least 10 calls. Netgear says zero data again. I am reporting them to the Federal Trade Commission today also, the better business bureau I would not use them. i learned online that when Verizon towers get overcrowded they slow down or cut off brokers data first vs thier own direct. That is clearly what is happening and they just want take payment for unlimited data but it is not available. since they do not respond I assume they are not open for a business. they could be going out of business since they do not return any calls and keep taking my money. bad bad news. you can get verizon direct home internet as well as T Mobile.

BEWARE: FRAUD This is not a reputable company. Internet goes out and they won't answer the phone…read more Pretty sure they are stealing/misusing the internet access they sell, completely unreliable. Technical help and customer service are non-existent. I would say I don't know how they are still in business, but I do know, it is because they are thieves and do not provide the service per the contract that they promise. I have no internet (for a couple of weeks now) but they have my money. Stopped the auto draft of course but am finding it so unbelievable that they are getting away with this. The company is providing no recourse at all for blatantly breaking the contract they have with me. I will have to pursue legal action for breach of contract. Just to be clear, they have provided absolutely no contact, will not answer the phone and are not at the address listed on their website. WHATEVER YOU DO, DO NOT GIVE THEM YOUR MONEY!

The day of the big snowstorm, my phone quit charging. We are rural and only have our phones to…read morecommunicate for emergencies. I called as soon as the Culpeper store opened the next day, and the girl on the phone said she couldn't tell me anything over the phone, we had to bring it in. I had also fractured my ankle during the storm. So we drove 30 miles to have her look at the phone, with a broken foot. Hubby took phone in, and she DIDN'T EVEN LOOK AT IT!!! She said they were busy that morning and only told us to come in because she didn't have time to deal with us on the phone. Told hubby "this isnt a repair center, I don't know where you can take it." TOTALLY BLEW US OFF, AFTER MAKING US DRIVE THERE IN HORRIBLE CONDITIONS. WORST CUSTOMER SERVICE EVER.

The same horrible, rude, unprofessional little Hispanic girl treated me the same way as the last…read morereview. After asking to speak to a manager she literally hung up on me then refused to answer the phone because she knew she knew she was wrong. When I called the other T-Mobile across town I was told this location doesn't even have a manager at this time. No one knows who owns it or how to get in touch with the owner to report this girl for her astounding level of rudeness or unprofessionalism. if you don't want to walk into a complete hellish nightmare go to the one on the other side of town.

Having been a good customer with six phone lines over the past eight years, I can't tell you how…read moredissatisfied I am with this particular locations attitude. When you walk in there is some sort of a prison mentality. The sales people or technicians or rude, condescending and have no personality whatsoever. I'm not sure where the arrogance comes from. If I had done poorly in life... I might be doing what they do. Fortunately, I have a personality, smarts and have people skills. My suggestion is to close this location because it breeds entry level type employees that will do nothing but to drive you to T-Mobile. After dealing with my "associate" today, I am seriously thinking about breaking all ties with Verizon. You will get much further by calling customer service then to work face-to-face with these DMV style "associates". 1. Not friendly 2. Rude 3. Impatient 4. Dismissive 5. Condescending

My wife and I just upgraded two phones and it wasn't until I got home that I saw on the bill that…read morethey charged us $40 per phone to transfer our data from one phone to another. Not once did the sales rep mention to my wife or I that it would cost us to transfer our data. All he said was I will transfer your data from our old phones to our new phones. While the sales rep was polite and handled everything quickly, the additional $40 per phone fee to transfer the data was unacceptable and I never would have agreed to it if I had been told about it. IF YOU BUY A PHONE FROM HERE...BEWARE THE ADDITIONAL FEES THAT THEY WILL TACK ON WITHOUT TELLING YOU.