Service breaks up constantly, internet stalls often, the box itself has to reboot more often than…read morenot. The remotes rarely work and when they do you often have to push buttons more than a few times each. If you have an HD t.v. the box will automatically redirect you to those channels whether or not you want to. Ugh service is ok, They first quoted us a price then upon calling to set up a time and date for set up, retracted the original amount and hiked it up another 20 bucks a month. Once I'd mentioned that and we (my husband & I) had a go about for an hour over the phone and got ahold of managers and sales people etc. Etc. We ended up in retention the first call around so they offered us better pricing then tried to take it back later. After fighting for our original cost back, we did receive it. It took a long while and a lot of run around.

Xfinity has far too many outages to be a reliable cable and Internet company. I live in the Ashland…read morearea and we are down again today this time for 3 1/2 to 4 hours. We were already down this morning and these are only two instances where Xfinity has been out. There are still a lot of people working from home.

Let me tell you... I was getting SO sick and tired of our Fios internet and Sprint cell phone…read moreservice. I recently decided to cancel both and move to Xfinity. It has been a seamless process so far. Xfinity, on the phone and in person, have been SO easy to work with. Every time I called customer service, the agent on the other line was extremely helpful. Their chat feature on the website is also A+. When the guy came to hook up our service outside, it was the perfect no contact situation. He hooked up the outside stuff, then left the rest on the porch and my husband was able to finish the job rather quickly. So far, absolutely no complaints and I'm a huge fan of Xfinity!

Comcast is really, truly testing my patience. It all started at their Williamstown, NJ, store a…read morelittle over a week ago. I was visiting my mother in my home state, so we stopped by to transfer ownership of her account from me into her name. The rep was pleasant and took care of it right away, while also securing her a lower rate. Since I was there already, I asked if there were any discounts for my own account. Yes - he locked me into a lower rate as well. I was careful to say that I wanted to retain my existing services. Instead, he canceled my flex tv box and I didn't notice the line item difference as I wasn't necessarily looking for it given our conversation. I wasn't aware until I drove home to Virginia and couldn't connect to my TV. I contacted a chat agent first and got absolutely nowhere. I explained the whole situation and they replied by asking me to explain the situation. Oof. So I requested a call instead. The phone rep was lovely and spent 15 minutes working to restore my access. However, since the Jersey rep had turned off my flex box and it was an older model, she told me I'd need to visit a Comcast store to attain a newer box. That brought me to the Xfinity store in Short Pump last night. After a decent wait, the overworked, clearly exhausted rep helped me swap out my box. Just now, I tried to install it and guess what? Xfinity provided me with the dustiest, hairiest (yes, human hair) old Xumo box. That didn't include an HDMI cable as the box claimed it would. Sorry, but where's the quality control? Luckily I know someone who has an extra HDMI cable and can give it to me tomorrow, so Xfinity won't feel my immediate rage but seriously? So many screw ups, nothing easy for the customer. If I had to drive another 40 minutes (there and back) to get a freaking cable, I would've lost my mind. None of this should have happened. And their prices shouldn't be so dang high that we have to negotiate a lower rate every couple of years either. Not to mention, remember when companies would offer credits for issues like these? Ha. The good ole days. Of course I may need to get a new box regardless if they gave me a refurbished junker. If so, I'll be sure to update yall. TBD.

Despite my long wait, Jackson was able to fix my problem relatively quickly. My issue was that T…read moreMobile was my prior carrier and Xfinity mobile SIM cards were attached to my phone. I called the 800 customer service number yesterday. The agent told me to delete the SIM cards. When I did that, I had no service for almost 16 hours. Luckily, I had a seasoned employee, Jackson, who saw the problem and it was fixed in 15 minutes. Jackson is a tremendous value to Xfinity. I would rate him a 12 in personal service and 100% in knowledge. Thank you, Jackson.

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

Adam came and completed the job of sealing my exterior doors. There were no surprise charges and I…read moream happy with the results.

I've had a few things done around the house by Adam at The Handy Caveman. He has power washed my…read morehouse- it's actually a beautiful white color again now! - he installed a ring camera on the front door and, most incredible of all, he made me a fabulous barn door for my office. I would highly recommend The Handy Caveman for your household needs- also his prices are very reasonable and he got back to me for all of my requests very quickly.

I loved Directv up until they switched to AT&T. Now the customer service is horrible (maybe it…read morewould be better if I was an AT&T costumer). I called before Christmas on the 20th with an issue over NFL Sunday ticket. I checked my programming in August and didn't see NFL Sunday ticket listed so I contacted them to confirm I didn't have it because we didn't want it this year. They confirmed I did not have it. In December I noticed a charge for 5 of 6 installments of $48 for NFL Sunday ticket. I called and after much back and forth they only refunded me $48 and supposedly canceled it. After talking with someone else who had this same issue I decided to call back. After a long hold I was told a supervisor would call me back and here it is 7 days later and I'm calling them again. I also checked my current bill to confirm I got my credit. I did along with the 6th billing for the program they supposedly canceled. Today, after a shorter wait I got a supervisor who wanted to know why I needed a supervisor when I just talked to one on the 20th . She seemed more willing to help when I told her my contract was up and I was willing to cancel tonight. I was informed that they didn't completely cancel the programming and she sent me to a billing specialist (3rd time's a charm). He was surprised that it wasn't canceled and a full refund issued when I called on the 20th because it is not listed on my programming and I shouldn't have been billed for it at all. Even told me it all depends on the department you talk to as to what they tell you because you have to get the correct department. On a positive note and the reason this is 2 stars and not 1. José was very helpful and did issue a full refund as well as add a 12 month promotion for $50 off and double checked that there was no NFL Sunday ticket to insure I didn't have this issue next year. Still considering going to Roku or Fire stick.

They charged me for an additional 2+ weeks after I cancelled, despite me specifically saying I…read morewanted it cancelled that day because "it's their policy" to run through entire billing cycles (something no other tv, internet, phone service, etc. does, just these thieves). I had NO contract. It took 3 calls (during which the "documented" and did nothing) to even get my billing dates (I had e-pay so never saw my bills). I sent a prorated check which they cashed on the same day as my FOURTh call at which point someone finally opened a case, promising a call in 7-10 days. Nope. Instead they sent the full amount to collections. FIFTH call and they are sending my case to the back office, whatever that means. Almost 20 years as a customer with no complaints despite always losing service when it rains and the blood suckers want their extra 2 weeks of my money for a service I cancelled.

Weird, sad vibe in this service center. It's right on AA Boulevard with street parking. A security…read moreofficer opens and closes the door. When I walked in, there were about five folks ahead of me, but the line didn't take terribly long. I was just going in to turn off my Internet service and return my rented router. I received a receipt for returning the router and was told to call Comcast billing for any potential refunds for paying through February. I haven't gotten that far yet. I always thought refunds were processed at service centers, but maybe I'm recalling wrong. All in all, not a poor experience, just a little odd. A renovation would do this place wonders.

Just horrible service all around!! We had to take the equipment back to the xfinity center, which…read morewas way downtown and difficult for us to find and to find a parking space without getting towed. And of course the fees and terrible customer service which was no help whatsoever!! After many years of service - never again!! And there's a downed/unwrapped line near the location that has been like this for months--

No other media device has been able to compete with is so far. Netflix and hulu have become…read moreobsolete, and so has my cable company. All I need is high speed internet and I have access to all the movies I want watch, tv shows, music, etc.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Updating my review as we have functional internet finally. I feel so relieved and quite satisfied.read more

Honestly worst internet company I have ever worked with. Took almost 4 days to get a tech out here…read moreand then it was barely fixed.