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    Comcare Pharmacy

    2.3 (6 reviews)

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    CVS Pharmacy

    CVS Pharmacy

    2.4(41 reviews)
    2.7 mi
    $$

    I had run out of some head cold medicine and knew that CVS would have some. I came in hopes of…read moremaking it a quick stop and be back on my way. But all good intentions and all... The cold medicine I needed was one that you had to grab a card from the shelf and head to the pharmacy counter to purchase. Basically a controlled substance even though it is over-the-counter. With that card in hand I made my way to what I thought was a short line. Until I saw that it started back the aisle. I make my way to the end of the line and patiently wait my turn. As patiently as I can with my head feeling like it was in a vice grip. They kept allowing people that had walked up to the drop off area to just get in line ahead of all of us in line. Slowly I made my way to the counter and handed the card over. The staff asked me if they didn't have the exact one I handed over would I take the comparable one. Of course I would, I needed it for sure. Of course, the one I brought up, they did not have. The other was the brand name and cost more, but I was gladly going to purchase. Would be easier if you could bypass at least one portion of this. The line, the guessing which one is in stock, the wait.

    I came here to grab personal care and household items. The store was very clean and wasn't busy--…read moremost likely because it was early in the morning which was a plus. The workers were helpful when needed to unlock the items.

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    CVS Pharmacy

    CVS Pharmacy

    1.9(35 reviews)
    2.2 mi
    $

    Good solid four I would say. I love the drive through. The staff is generally available, and…read moreresponsive, but I would only ding them on their automated phone service. Virtually impossible to get past the AI agent. May not be a local store issue. Otherwise, very good.

    Subject: Complaint - Prescription Pickup Delay and Unprofessional Service, Store #[fill in], 1910…read moreCrain Hwy, Bowie, MD 20716 On September 14, 2026, I went to this CVS to pick up a monthly prescription (nasal spray, ~$10 with insurance). What should have taken minutes took from 9:47 a.m. to nearly 11:50 a.m. Timeline: At the drive-through window, staff said no insurance was on file, despite my filling this same prescription monthly. I provided my insurance card; the associate had trouble entering it and told me to call my insurer. I called OptumRx at 10:08 a.m.; they confirmed my information was correct and active. I returned to the window. A second associate said my information "wasn't working." I offered to show her the info on my phone; she declined and told me to print it instead. I called OptumRx again. They called the store to confirm coverage. The associate questioned whether the representative was legitimate, demanded a supervisor confirm the call was actually from OptumRx, then hung up before the supervisor got on the line. OptumRx called me back to say the prescription was ready. When I asked them to confirm the insurance was properly on file, they called the store again and were again asked to get a supervisor on the line -- even though this was an insurance provider calling directly. The associate reportedly told OptumRx she was "suspicious" because I had come through the drive-through. At no point did anyone ask for my driver's license or ask me to come inside. When I finally returned to the window and asked why this had been so difficult, I was told, "We can see your phone from the window" -- information I was never given earlier, when I had explicitly offered to show it. Concern: This was a routine, verifiable monthly refill. The delay and repeated escalation were unnecessary , and the way I was treated -- including being called "suspicious" without cause -- was not customer-centric. I'd like to understand why this happened and what CVS will do to prevent it going forward.

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    Comcare Pharmacy - drugstores - Updated September 2026

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