Three days ago, on one of the hottest days in SD, our AC broke. I blasted out some yelp messages to various AC repair businesses. Chris was one of the fastest responders with a very reasonable troubleshooting fee. He was at our house in less than 24 hours from my 1st inquiry. Turned out it was a bad capacitor and our AC was running fine as soon as he replaced it. We also decided to have him assess our other AC unit and to service both. He returned 2 days later for that work and determined we needed Freon in one ac unit which also had a soon to fail capacitor. He was very professional, knowledgeable and efficient. Plus, based on experience I felt like his prices were reasonable. In fact, we are planning to have him service our heater in the fall. read more

A leak in our A/C unit was coming through the ceiling and we were afraid the ceiling was going to come in. EVERY place we called was unable to send an "emergency technician" over for a week!! A week in summer without a/c with 3 young boys who sweat easily. Fun. Not to mention we were basing our assumption of the leak on a theory and praying that we were right and the roof didn't collapse on us were we wrong. I called Combs Custom Cooling & Heating. I'm so incredibly glad that I did! Chris came over the same day! He found the leak, repaired it, gave me a fair price, and explained exactly what happened. Truly, I can't recommend Chris and Combs Custom Cooling & Heating enough!! Thanks Chris!!!! read more

Never work with this company. The owner Chris is an incompetent jerk off. He will make you promises and then you will not see him for weeks. Mind you, I had a new born and this was during the hottest part of the summer. He replaced a coil in the attic and did a terrible job. Ultimately resulting from a huge leak that required lots of drywall replacement. Even then it was over the span of many months. I eventually just had another reputable company come and finish the work which they verified was terrible. Save your self a headache and find another company to work with. read more

Highly recommend Chris for your AC needs! He has helped us out twice with our AC unit. Very responsive and professional.

Thank you Chris for the quick and reliable service. Our AC went out in August during a heat wave and Chris came to the rescue. My wife called and scheduled an appointment for the same day. Not only did Chris repair the unit and charge us a very reasonable rate for same day service, but he walked me through the problem with the unit step by step as he made the repairs. Thank you! read more

Great service and the best price! Thanks to Chris and his team our ac/ heating swap was seamless. If your like me looking for a great deal with least hassle and a professional job all wrapped in one package? then these are your guys. I interviewed 6 different companies. And each had a " well this might cost more or this might have to be replaced" all I kept hearing was more money. Well Chris lauded it all out so I could understand and gave me the price guarantee I was looking for. This was a great bet that went my way. Highly recommend!!! Thanks guys read more

Paid full for installation and needed inspections. Inspections never happened. Followed up several times and now he wouldn't even return my calls. Looking at options now with BBB, City of Chula Vista and possible legal actions. If you've also been duped by Chris contact me for lawsuit info. read more

Our family hired Combs Custom Cooling & Heating to perform work for us on our AC unit back on 13 July 2015. It had a slow leak somewhere in the system, which Chris Combs, the owner, determined during his assessment. Chris sent another employee repair to our AC unit, who ultimately caused several other problems within our household. There were water leaks in four areas of the house that resulted in our floors and walls needing to be torn out to be replaced. Chris admitted responsibility for all of the damages, and brought in a contractor friend to perform the work on the repairs. The person performed very poorly (and slowly), so Chris agreed to find a new contractor to finish the work. Chris admitted responsibility for payment of the contractor, material cost, cleaning cost, and extra cost of electricity considering the amount of fans and other machinery being used in our home for such an extended amount of time. Chris was very evasive since the damage took place, rarely answering calls or texts. I sent him our recommendation for a contractor who could start immediately upon receipt of a signed work order on 25 August 2015, but received no response. I found our flooring available at a local southern California shop, and prepared the order for him on 6 August, but he never placed the order as he promised. I even got him a discount on the flooring cost! He promised us via a phone call on 28 August that he would place the order and sign the work order before 1pm that day. He failed to do so and continued to ignore all texts and calls after that. That same day he asked my husband to pay for the flooring, and hire the contractor (with us being responsible for payment), and said he "would pay (us) back this weekend". We had our floors and walls torn up in a large portion of our livable space for THREE MONTHS due to failed repairs he and his team made to our home and subsequently ABANDONED. It was also very frustrating that we have had our 2 and 3 year old sons displaced from their rooms, and breathing in and walking through all of the debris, plaster, paint, etc. NO consideration was made to keep the areas clean and contained to minimize effects on our family. We expected the work to take a few weeks at most, instead it took THREE MONTHS between attempting to deal with Chris and later making a claim through his bond. Note, he is NOT INSURED, only bonded, which was a greater amount of work and time to prove and receive reimbursements for repairs. We are very disappointed with how this whole situation turned out, and hope this does not end up happening to anyone else willing to read and heed by our review! read more

Scheduled an estimate over a month ago and never received the quote. I followed up twice but still have not received a response. Obviously, they don't care about their customers. Luckily, Absolute Heating and Air conditioning responded really quickly and sent me two quotes the same day as the estimate. read more

On one of the hottest weekends of the year, my air conditioner decided to quit working. I called several well advertised businesses on Saturday but could not get anyone to help me. Every place I called was booked up, some weeks in advance. One company offered me an appointment on September 29 (this was yesterday, September 8). After scrolling through 20+ pages on Yelp and reading reviews, I decided to call Combs Custom Cooling & Heating, and I am very glad I did. The owner, Chris, was able to come out within three hours, diagnosed the problem and quickly replaced the part that was not functioning properly. I am very pleased with his work and would recommend him to anyone needing help with their AC unit. read more

Great service! I was in a bind with needing my AC to work before selling my house. I called Chris, he was there 3 hours later and able to fix it quickly. So happy that I could get it done on such short notice. Friendly crew and very upfront and honest about what was wrong, process to fix the AC and price quotes. Highly recommend Combs Custom Cooling! read more

So during our recent heat wave my AC went out. I looked around and found Combs Custom and looked at the reviews and they were all good so I decided to give them a call. Chris answered and came out to take a look. He informed me that the fan motor was out and that I needed a new one. Unfortunately he didn't have the exact one I needed because me AC unit is OLD so he gave me a portable AC unit to get me through the weekend until he could get the correct fan motor. He came back and installed the new motor and my AC got me through the heat wave and is still working perfectly. Thanks Chris and Combs Customs. read more

We have a water leak associated with our AC, Chris arrived on time. Started right away & know exactly the problem. Turn out to be an easy solution, which I'm glad & with affordable cost. Great job no time waisted. Thanks Chris! read more

Outside condenser took a dump last week during a bad heat wave. I called three other businesses first and every one was booked solid for days. Called Combs Custom Heating And Air and got Chris on the phone who said he would be in area and could fit me in same day. Woo Hoo! He was in and out quickly, replaced the capacitor and got things going. So grateful. A couple hours after he left I didn't feel a difference in the air. Called Cris who again answered the phone right away and he ensured me that in a few hours I would feel the difference or he would come back out. It was 96 that day after all. And he was right!!! By 9:30pm, we could sleep in comfort. I will definitely call him again if I ever need service. Thanks Chris!! read more

Thanks Chris for repairing my heater in an efficient and timely manner. He provided me with an extremely reasonable price. I highly recommend this company to others. read more

Originally quoted a fairly cheap price then once he looked at it doubled if not tripled up the cost even though he said himself it was just a simple fix, I ended up just paying for the original quote for the inspection but felt really uncomfortable with the inconsistency. read more

Chris is a great guy. Called him and he was at my place within the hour. Very friendly and knowledgeable. Highly recommend him.

Ok, I don't really write service reviews, most of what I'm inspires me has to do with food. I don't know why....BUT I must give credit where credit is do, whether I'm hungry or not. So my mom lives in a home in Chula Vista. It was built in the 60's and only has a heater/furnace. This summer it has been insanely hot and she has been suffering. So, she decided to take the plunge and get one of them fancy new central cooling systems. She thought it was going to be incredibly expensive and it would have been if she had gone with one of the first two companies she had solicited. But she looked further and luckily stumbled on Chris Combs. See my mom can get easily spooked. If she feels like someone is trying to flood her with a billion options or just rub her the wrong way, sell her a bunch of extras, its over. Its gonna be another sweaty year. I was surprised at how methodical and understanding Mr. Combs was to her needs. Took the time to explain every detail and listened and dealt with all her exhausting questions. (I dont know how he had the patience) After ironing out what she needed and being able to use a lot of what she already had, it was a fraction of the price and in a fraction of the time. Chris offered a simple flat rate and actually stayed in the budget. I was amazed. Mostly because my mom was actually happy for once. Make a long story short, I find myself at my moms house a lot more. Its like the most comfortable place on the planet. Chris and his crew were super nice. Super clean. Super duper professional and super worthy of this review. I highly recommend. read more

If there were an option to give no stars, I would of selected that. After initially looking for a local person from Chula Vista to install a/c in our home as well as a new furnace, I came across Combs Custom Cooling & Heating on yelp. Even though Combs Customs only had a few yelp reviews, they were all 5 stars and positive so I decided to give them a try. When I first called to set up an appointment, Chris answered the phone and asked if he could call me back in 15 minutes since he was driving which was no problem. However after an hour past by, I soon learned that Chris was not going to call me back as he said that he would. I gave Chris the benefit of the doubt though. I figured maybe he lost my phone number which sometimes happens. So I decided to call him AGAIN the next day to try and schedule an appointment again. This time he answered and we were able to set up an appointment for the following day. The appointment time scheduled came and passed by and Chris was NO WHERE to be seen or heard from. This was more than enough proof to me that not only is Chris unprofessional , but unorganized as well. With all that being said and taken into consideration, I would ABSOLUTELY NOT recommend Combs Custom Cooling and Heating for your HVAC purposes. read more

We hired Chris from Combs Custom cooling to install central Air Conditioning at our house. After he did a thorough inspection of our home he recommended installing new ducts since the existing ducts were adequate for heat but not for A\C. He gave us an excellent bid (we had had two previous higher bids) and began work shortly. He arrived on time and was there to answer any questions we had during the process. He finished everything up in a timely manner and we were very happy with the quality of work they provided. We now have a much cooler house during those hot summer months! From time to time he'll check in with us just to make sure everything is still working properly. We highly recommend Combs Custom Cooling to anyone wishing to install Heating or A\C. read more

I needed the ducts in the attic replaced as the previous owner squashed them. Chris was my first call to find someone. He came out that day. Called when he knew he was going to be a little bit late [greatly appreciated]. and after chatting a bit went up to the attic to see what was needed. At Chris's suggestion we added new larger vents to 3 rooms to add a little more heat to those areas. I am so glad he did this. He wrote me a complete estimate of all the parts and labor he would be charging. I never called anyone else for an estimate as I felt so comfortable with Chris. He came the next day and in a very timely manner he completed the work and stuck to the estimate. Then a week later on one of the coldest nights this year, my heat went out. I called Chris and got him, not an an answering machine! He came right over as it was so cold and my great grandchildren were visiting and had colds. Furnace was fixed and the price was so extremely reasonable I have decided this is the person I will always call for this type of work. I will also highly recommend him to anyone who needs heating and cooling work. Chris has such extensive knowledge of his field. read more

Chris provided GREAT service! I hired Chris after another AC company could not finish the job. Chris fit me into his already extremely busy schedule and provided great service. He showed up on time, with the right equipment, ready to work. He found the leak quickly and efficiently and got my AC up and running. His prices were very fair and customer service outstanding. I highly recommend Chris and his company. read more

Amazing job! Chris came and fix my AC on a Sunday ( I called three other places but no one works on Sunday). He explained to me why my AC didn't work and how he is going to fix it. He was quick and clean! I already referred him to my co-workers. read more

Excellent service from Chris I would truly recommend this company COMBS CUSTOM COOLING AND HEATING.. I called to make an appointment and got helped same day. My a/c unit was fixed at a good price. read more

Even though summer is over, I wanted to finally get my A/C back up again. I delayed fixing it because a few years back, another company was charging me more than $600 bucks to fix a freon leak. I called Chris after reading the reviews. He had a strong sense of urgency, came to my house as fast as he could and started evaluating the problem, pointing out and explaining to me what had happened. It was quite educational! I even got to ask him his background and how he learned his craft. Overall, he finished in just a few minutes, replaced what needed to be replaced, and got it to work again. Cost was reasonable and service was outstanding. Even had a warranty. That night, it was great to sleep in the cold again. I prefer small business owners like him who really put hands, heart and soul into his work and demonstrates integrity. Call him - you won't be disappointed. read more

Our air conditioning died one morning. I called some of the "big name" companies desperately hoping they would have same-day availability to fix the unit because it was one of those incredibly hot days, and we had guests coming over that evening. None of them were available, but I was able to get a hold of Chris. My luck that he had availability that afternoon. When he arrived, he worked quickly, was very courteous, knowledgeable and helpful. He went over and above by checking our filters as well and advising us that we should change those out to reduce stress on the air con unit. His pricing was very reasonable. He's definitely my first "go to" guy the next time we need hearing or aircon service. Worth the five star rating without doubt. read more

My air condition re went out over the weekend and I called Chis on Sunday afternoon and he came over with 2 hours as promised. He quickly diagnosed the problem and offered a repair to get my unit up and cooling. Within about 30 minutes he had it fixed for a fair price with a guarantee. All of this on a Sunday at no extra charge. I highly recommend Chris and would use him again if needed. read more

Awesome. Chris came out on a last minute call, found the problems with out AC & Heater, fixed us quick and economically. We will have him back to do a thorough servicing soon. Thank You!!! read more

Our AC went out today, of course during a national holiday (Labor Day). I saw the great reviews for Chris on Yelp, so I decided to give him a call. I am glad I did! He texted me back right away and told me that he could see me the same day!!!!!, He repaired the unit and he walked me through the problem with the unit step by step as he made the repairs. Chris is very professional and friendly. I will absolutely call on him again for all of my future air conditioning/heating needs. When I comes to price, I have no one else to compare him to. So, I honestly do not know if I paid to much for his services. The fee seemed a lot more than what I expected, but, when it comes to a technician you pay for what they know, not for what they do. Either way, he was here the same day I called him, on a National Holiday. So I assume his rate might have been a bit higher than usual. Either way, I'm extremely happy with the service. Hope this review helps. read more

Chris saved the day! My home A/C went out and it was 90 degrees outside. I knew there was a strong possibility that every air conditioning company would be slammed with calls during the current heat wave. I read the reviews on Combs Custom and took a chance. Chris responded right away. I could tell he was busy but that didn't matter. He came out within a couple of hours to take care of the problem. He was very honest and up front. He allowed me to watch while he troubleshooted the problem. Most guys don't want anyone hovering over them while they work. I personally never trust people like that. Chris was talking me through what he was doing and helping me understand the problem. I felt very comfortable with his work. I know he could have charged me more than he actually did but he didnt. He is as honest as they come. My AC is running better than ever now. I wont ever call anyone else. Thanks Chris! read more

Chris, the owner, and David are incredible. When meeting Chris for the first time, he was not pushy. He demonstrated good training, knowledge and ethics. The project was moving heater to attic in a 37 year old two story house and adding an air conditioning system. Chris admitted he under-bidded, not foreseeing some of the obstacles that came into play. We offered to pay them extra and Chris refused stating it was his problem. On two of the days David worked for over 12 hours. On several occasions Chris also was present as well as a specialist in electrical issues. they were also prompt on agreed arrival times. They also pointed out some issues with a contractor doing a bathroom remodel at the same time. The men knew the codes-regulations well and also communicated all phases of what was being done. I highly recommend them and of course will retain this company for any maintenance to our cooling and heating systems. We are so delighted with this company and highly recommend them. read more