Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

They are great! Had an A/C issue at the house and they showed up early, fixed it quickly, and even…read morechecked a few extra things. Great local business!!!

Have purchased several complete systems from Webb since 2010, have used Webb for HVAC repair, and…read moream currently enrolled in their annual home service agreement (for the past 10 years). Totally satisfied not only with the quality of service, but the professional, cheerful, courteous technicians. Would not use any other HVAC business.

Ive been debating on this review for a year. I will relay the facts of my encounter with Webb. So…read moreabout this time last year (Nov 2021) i contacted Webb to service my oil furnace. At the time, they were running a heating/cooling service special for about $225. I purchased it. A young man came out and went into the basement to look at the furnace. I expected a new nozzle, maybe a filter as the furnace I have is, one of the best if not THE best oil furnaces you can buy. He came up with pictures of what I remember him calling the heat transfer chamber. There was so soot (ash) in the picture and he said it needed to be cleaned for the furnace to function properly. He further stated that he could not do it but that Webb had recently purchased a company that specializes in cleaning furnaces for approximately $375. You know how you get an instant feeling sometimes that something isn't right? Well, that feeling hit me like a bolt of lightning. I was polite and took the number of their new company and I immediately called another heating company and had them come out. I wanted a second opinion before I shelled out $375. Turns out the ash was approximately 2 inches deep in a 24-inch deep chamber. He told me IN NO WAY did this need to be cleaned out for the furnace to work properly, much less charging someone $375 to do it. He got a vacuum, sucked out the ash and the whole second opinion cost me $90 with NO CHARGE for ash removal. It pays to follow your instincts. If something doesn't feel right, it probably isn't. I was so upset at this that I deliberately did not schedule the second half of my package deal for Webb to service my heat pump for summer. Fool me once, shame on you, fool me twice shame on me. Let's just say trust is earned, not blindly given. So I will leave this here for you to make of it what you will. I will NOT be calling Webb for anything.

These guys are great. I rent a building for a business and…read morethe HVAC died. Even going through my landlord they were here same day AND had what was needed for the repair on their truck. Its nice and cool again. Great people too.

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

I've used Metro Air & Heat for over ten years. They are honest, knowledgeable, and competitively…read morepriced. Their work is superior and expedient. I would recommend them to anyone. They are my first call for any HVAC, electrical or plumbing need. If it's something they don't do, they can, and have, recommended someone equally reputable. Metro Air & Heat is the best there is in Winston-Salem, NC and surrounding area.

My ac has not been working and I have a young child with asthma and other health problems so with…read morethe temperatures being in the high 90s, this was not only uncomfortable in my home...it also posed great danger to my 2 year old child. I trusted this company to help me with honesty and integrity to make my home comfortable and safe for my family as they assured me they would do. After assessment of my system I was told it would cost 4000 dollars to repair. I am a single father with limited funds so I got a second opinion and was told that this company was not honest about the gravity of my system failure and the price was not an accurate and fair price for the actual problem. I was able to have this repaired by a HVAC contractor who wishes to not be named for less than 500 dollars.

Never trust these people.. They are either incompetent or after your cash. I bought a house in the…read morewinter, HCAV went out as the summer came on. These folks came out because they are the only people that my home warranty would use. Told me I was going to have to replace the ENTIRE UNIT (roughly six thousand dollars). Got a second opinion, turns out someone had simply put the wrong type of freon in the unit. Got it fixed for ~$400 including labor. Long story short, DONT USE THESE PEOPLE, THEY WILL SCREW YOU.

DO NOT trust this company. I have not received a billing statement for my service and needed…read moredocumentation for it. I called the company SEVEN TIMES over the course of 2 weeks and still have not received a statement. This should be a very simple thing, but I have been hung up on while on hold and given the run-around every time I call. I was even directed back to the technician that did the job and he said he has no ability to send me a billing statement. At the very least, this company's customer service is poorly trained, incompetent, and not trustworthy. Do yourself a favor and find a different company.

He was unable to get to me in an emergency, but found the right competitor of his to make sure my…read moreemergency got handled! Could not have done it without him! Air handler condensation pump went out six hours before the closing of our house and three hours before the final walk-through.

Christian put together a grill cart for me and took metal shelves down in my garage. He did an…read moreexcellent job and I will hire him again!

Christian was amazing! He arrived and got straight to work. He answered all questions and shared…read moresome knowledge with me. I highly recommend him for handyman services.

We've been using a competitor for a couple of years - a competitor that required us to sit for a…read moretotal 9 days during the peak of summer last year while we waited for them to come out and repair our unit - one of such issues was their fault. We got an alert Thursday night that our AC had been running more than 4 hours and the temp was increasing. We were scheduled to leave for the weekend the next day. Hawley Air had been recommended to us, so we decided to contact them to see if we could have them out on Friday before we left. I sent a text Thursday night and received a response Friday morning asking to call. I called and left a VM and got a call back shortly. The rep I spoke with was very friendly, got all our details and said dispatch would reach out to schedule. Jacob Gray and Steven Morgan were at our house within an hour. They worked quickly and efficiently, locating the issue on our HVAC, discussing our options, and fixing the problem. After fixing the issue they looked at every part of our system, both heating and AC, to ensure there were no other issues. They found nothing, and they ensured us we had a 30 day warranty on their work and review. I had a subscription set up with the previous company and we still got pushed to the bottom of their list when we had issues. I signed up for Hawley Air's subscription and they assured us that with their plan, we'll be moved to the top of the list if we have issues. I highly recommend Hawley Air if you're in need of a new HVAC company! I'm very impressed with everyone I spoke with and their prices were very reasonable!

Chase Johnson came to our house on June 6 2025 for summer maintenance…read more Chase Johnson was on time,his appearance and work was excellent Chase explained what he going to do,and he did it in a timely manner Chase asked did I have any questions The last person you see from a company is the impression you have from the company,Hawley Air should be very proud of Chase Johnson Thanks Chase Johnson