I went here every other week for a year and a half with a friend of mine. my most recent nail tech I've been seeing for almost 1 year. 90% of the time her nail work was good. When I made a complaint, which was rare because I don't like complaining or upsetting people, she often blamed me for the problem and got overtly frustrated with me because she would have to made adjustments. This was a turn off, but regardless, I always thanked and tipped her for her work. I continued seeing her because I rarely complained so I didn't often see this side of her.
Three weeks ago, I went to get my nails done as I always do. I arrived on time and ready for my manicure. My nail tech had to do a refill because my nails were cracked and in bad shape. She did not hide her annoyance at having to do a refill. She blamed me, telling me that if I didn't miss our appointment two weeks ago she wouldn't have to do a refill now, even though she herself had been saying for weeks prior that she needed to do a refill and week after week did not do the refill. Now she was finally doing the refill and was pissed about it.
Then she began tearing my nails off without soaking them. She had done this in the past, but she was particularly ruthless with my nails today. At one point, she literally took pliers and tried to ply them off. It was of course incredibly painful, and I cried out in pain. My friend tried to intervene and told the nail tech that she was hurting me and asked her to soak my nails first, but the nail tech said she didn't have time and continued to tear them off without regard for my wellbeing.
After she tore my nails off, she opted to refill them with a different, more expensive type of acrylic nail that apparently would be easier for her to tear off in the future. She did this without asking me if it was okay, and she even put a few on me before telling me that they were different and more expensive. As she was doing my nails, she told me that she would lower the price because of the pain I experienced before. I did not ask her to do this, but I thought this was a nice gesture and thanked her. But then she said that she was "mad" at having to lower the price because I "should be paying [her] more" for her work because these new acrylics were more expensive. Now she seemed to be blaming me for her decision to lower the price, something I did not ask her to do, even though she was to blame for the immense pain she caused me when she ripped off my nails.
My appointment was supposed to be 45 minutes but she got me out there in less than 30 minutes. When she was done with me, I saw her run over to another client and start on her nails immediately. This tells me that she or the salon overbooked. Now I understood why she was working fast on my nails. Meanwhile, my friend, who did not have a full refill, was still having her nails worked on and was amazed at how my nail tech did a full refill and gel manicure in under 30 minutes.
And in 4 days, every single acrylic nail fell off. And when I say "fell off", I truly mean that it took next to nothing for them to fall off. The came off so easily that some I found lying somewhere not even realizing that they had fallen off.
I was pretty upset by this experience, so I texted the owner and asked to schedule a phone conversation to discuss concerns I had. I put my friend on this text chain as a witness that I did indeed send a text. After a week, I heard nothing back from the owner. This didn't phase me so much as I understand that she is a busy person who owns two salons and frequently works. However, my friend, who is well acquainted with the salon owner, called the owner on my behalf to tell her a bit about what happened. The owner said she didn't receive a text. She also suggested to my friend that this is not the first time she heard of something like this happening with my nail tech. She also told my friend that she would call me and "make this right." It's been two weeks and the owner has yet to call me. Neither my friend nor I plan to go back there.
What's particularly upsetting about this experience is that I was a loyal customer: I went in every two weeks to get my nails done for a year and a half; I rarely complained; and I was always very patient and understanding with the nail techs there. My friend even helped the owner a bit in setting up her second salon location, and we even had planned to go to brunch with the owner at some point. And my friend and I even went to the new salon location, which is a bit further away, to support the owner when it opened. Despite all this, the owner does not seem interested in retaining loyal customers. I am not happy with my nail tech for how she treated me, but it's the owner's responsibility to at least hear me out, talk with the nail tech to get her side of the story, and then decide how to move forward with my claims.
The salon gets 0 stars for how both the owner and tech treated me. read more