Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

Everything was straightforward and easy! Only 1 form to fill out as a new patient…read more Dr Eric lived up to the hype from other 5 star reviews. He's personable and thorough. Josh helped me find 2 pairs of glasses and was fun, knowledgeable and also gave good service. All in all a great experience! I've already recommended them to a friend.

First Off, Dr Cross is AWESOME and has taken good care of me and my family. I highly recommend Dr…read moreCross. The office staff is a always in a bit of disarray and as long as you know this going in, its expected. All in all I will continue to go back under Dr Cross's care.

Went in this morning to have my wife's glasses adjusted (missing screw on frame) without an…read moreappointment. The optician, Kay, was able to make the repair and tighten the rest of the screws quickly and efficiently. Great customer service from Dr. Cross' staff!

Bill is awesome. His level of service and professionalism made frame shopping a great experience…read more He's got excellent tastes and knew how to help me find exactly what I wanted. They are lucky to have him! Highly recommend

Thank you Dr.o for getting me line bifocals I can see so much clear like 100% now and I love my…read moreclear glasses. I love my sunglasses prescription. They are amazing thank you Dr. You are amazing. You're a rockstar. I really love Nikki and you Dr. O you guys are the best.

I visited this place several times for eye exams and issues with my glasses, and I was generally…read morehappy with the service. However, I received an invoice last year that charged me for a contact lens fitting, which was expensive and had not been performed. When I called to discuss the charge, I was told it was standard practice, even if the service wasn't actually provided. I was upset and explained that I would not pay for services not rendered, to which the person on the phone responded that I was welcome to do so. Today, a year later, I returned for a different issue, hoping to move past the previous overcharging incident. However, I was informed that they would no longer do business with me, putting me in another outrageously frustrating situation. This seems to be the practice at this establishment. I would recommend double-checking your invoices if you decide to use their services. As I stood on the street, I had to remind myself of what had just happened: they tried to cheat me out of my money, and when I refused to accept their tactics and returned, they said they would not do business with me. I have never been treated like this anywhere in my life!

You've got a special employee in Ms Sarah. She was helpful and patient as I sat for probably a half…read morehour dealing with my insurance company on the phone. Sarah maintained a cheerful, helpful and attentive manner.

They remembered the work they did the last time I was in and were ready to save me money on frames…read more They're the best and always a pleasure to work with.

Incredibly friendly and a great experience. The eyeglass repair was quick and incredibly high…read morequality!

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!

The receptionist checked our insurance to make sure our visit was covered. We were told that the…read moreexam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion.

Questionable/shady billing practices and bad record keeping…read more My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question.

Super friendly office at Niwot Eyecare. When I moved to Boulder, my neighbor suggested this office…read morefor my care, as he was a patient of the previous owner Dr Rebecca. I have seen Dr. Chang, and been very happy with her services. It is only recently that I decided to change care providers. I appreciate Niwot's care up until now, they just aren't meeting my needs any longer.

I was involved in a bad car accident about 2 years ago. I was having serious issues with my vision…read morewhich in turn affects my balance. Dr. Chang was able to quickly diagnose my problems and had an immediate path to fixing those issues. She is very pleasant to work with and extremely knowledgeable in fixing me. Stefanie Ohrns has been working with me, weekly for the last year, in helping me get over my vision problems. She is very easy to work with, is very talented in how much to push and when to back off. She and Dr. Chang are both incredibly talented. If you have vision problems, don't hesitate to go. They have also perfectly fitted me with the right lenses that were exactly what I needed to fix my issues. Both have been amazing times ten.!! I so appreciate Niwot Eyecare and Vision Therapy for everything they have helped me improve. If there was a higher rating than 5 stars I'd use it!! Randy Cain

Pete at Fredric Ian Eyewear is knowledgeable, kind and very helpful. I can't recommend this…read morebusiness enough. I'm so glad I found it and will never go anywhere else. It's also great to find a small business instead of a huge corporation. You should go here--you'll be glad you did!

When I was informed I would need glasses, I panicked. How in the name of Frank do I pick frames?…read moreRefusing help, I started trying on frames. After two hours of searching for the perfect one, I left the store defeated and confused. The next day, Dr. Carr called me and asked me to come in. There she stood with.....THE PERFECT FRAMES. this business is very respectful and mindful of Covid, friendly, professional, and gave me an eye exam that others simply couldn't do. YES DUDE. Yes.

Danny at the front has always been incredibly helpful. We have stopped in with a quick question and…read morehe helps us right away and goes above and beyond My wife comes here for her eye exam, contacts and glasses. Whenever she needs anything with her eyes, we use it as a free excuse to drive up to Boulder and make a day of it, first stopping here. Won't go anywhere else!

Doctor here is great and always does a great job. The front desk however is extremely…read moreunprofessional and made it incredibly frustrating.