Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

I have had great experience with the Gas Connection. The customer service has been excellent, from…read moremaking appointments by phone to having my service technician, Tom, do his scheduled maintenance on our gas fireplace. Tom explains everything that he is doing in an easy to understand manner. The prices are very reasonable & I have referred TGC to all of my friends.

Went here for the first time today. Will definitely be going back. Drove by here numerous times…read moreand finally stopped with my toddler. Staff was very friendly and attentive. The child's area is great. Blocked off from the main section. Lots of toys for them to play with. Of course, lots of books. Thank you!

This is not a huge university library jam packed with great academic volumes and peer-reviewed…read morejournals but they have a great selection for the public. They are always very helpful. They care about their customers and they do a great job of Providing this great service for the public. They have lots of movies and various media. What a great library for our community.

I just moved to Pueblo West. This morning, there was a BHE crew drilling in an easement right next…read moreto my master bedroom window to set an ugly pole and a trash can transformer. The builder of the house next door wanted power as cheaply as possible. I asked the crew to hold off for a few minutes while I called BHE customer service. They stopped work and gave me a direct number to their supervisor. The plan originally was to get an estimate for running power underground, and ask the builder to split the cost with us, so we didn't have the eyesore or health hazards associated with the transformer. The builder refused to split the cost, but BHE halted work anyway. The supervisor called me about an hour later and said they'd decided to run the lines underground most of the way, eliminating the pole, wrote it up as a design change, and ate the cost. Didn't charge me a dime. I can't speak highly enough of the guys on the crew, the offsite supervisor, and BHE, as these men are representative of this company in the same way the negative reviews claim those men are. Thanks Black Hills In other news, we've had three blackouts in the last week. That's unacceptable. Right in the middle of washing clothes, washing dishes, making auto repairs, showering (tankless water heater), making dinner... get your act together on this. This is what you do. It's all you do. I appreciate the help with the power pole, but that doesn't make this somehow more bearable. Is this what happens when a company has zero competition and no chance for any?

I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is…read morea subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. .

Needed repair on my Navien tankless combi boiler water heater (a bit of a specialty task / need). I…read moreconsulted Navien's website first for service providers (they were not listed there), but consulted BBB(Better Business Bureau) and did a quote request (the request went out to a number of companies) Based on my (detailed) request, I would have appreciated if they said they don't specialize in this work, however they were did schedule a consult quickly. The tech that came out, while punctual and respectful, didn't appear to focus on and provide a suitable solution for my specific needs (I was quoted for a replacement of the pressure release valve - something outside the water heater that was making noises / having the issue). After getting advice from others, I would have had to spend more time and money as the pressure release valve would not have solved the issue. Quick response and quote, but not really what I was specifically looking / needing. Not to say I wouldn't consult them in the future for other, more general repair needs.

Easy to schedule, quick to diagnose the issue - these guys know what they are doing. I felt the…read morepricing was fair, and what I expected. Everything they need is usually in their van (vs multiple rescheduling/multiple trips which is annoying). Disraeli is who has shown up to help me over the years, and most recently to replace an ancient outdoor spigot. both he and Jason are pros.

I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

Kay McCabe is rude disrespectful & her real name is Kay Lynn McCabe Abram. She doesn't value…read morecustomers & service response time is unacceptable. She gave us overcharge estimates. Kay didn't value service requested nor consumers money. You should be embarrassed to hire such a disgraceful employee. We cancelled our service request. Her husband is this man It'll be at least another year before Fredrick Abram sees freedom. The 31-year-old Denver native grew up gangsta. He was one of the first Tre Tre Crips back in the 1990s and is now serving his ... NewsBreak https://www.newsbreak.com ' benjamin-hardaway-379777767 ' 4564329779774-lumumba-cuzin-is-fbone-fred-abram-jr-helped-him-murder-malcolm-watson-in-commerce-city-co-denver-westword-https-www-westword-com-news-update-on-fredrick-abram-5850993-update-on-fredrick-abram-denver-westword-it-ll-be-at-least-another-year-before-f Lumumba cuzin is fbone Fred Abram Jr helped him murd - NewsBreak Lumumba cuzin is fbone Fred Abram Jr helped him murder Malcolm Watson in Commerce City, CO Denver Westword https://www.westword.com ' news ' update-on-fredrick-

Summary: Honest and straight-forward company to work with. Not only are their prices at or below…read morewhat others charge, I also feel very confident that they are not upcharging for unnecessary services. Highly recommend. Sewer main replacement (clay) Oct 2024: Sewer Lines Only (SLO) scoped and replaced my outdoor 90yo clay sewer line. They said the internal cast iron was solid, and I was scheduled within the week. Hyperflow's estimate said the cast iron needed replacement. The team of 3 was on time, worked independently, and was able to put the fence back up that needed to be taken down. No issues, until 2026. Sewer main backup (May 2026): "Flushable" wipes got caught on the rough interior cast iron, and caused a backup. Fit-It-24-7 came and cleared the clog, and sent a second tech to do a scope, with the water OFF. Both techs said "Look at the high areas (yellow in the attached pic) where the cast iron is 'trenched'. The high sides are the pipe, and the in the section with the muddy water, that's where it's completely rusted through, and leaking sewage." They quoted a 8month teacher's salary to do a repair. SLO came to do a scope. The tech (Cameron - very intelligent guy) kept the water RUNNING, so his scope had a clear view of the bottom of the pipe. "The cast iron is rough, so it snagged the wipe. It's in good shape though." But - what about the trenching? "Look here - the water is clear, and you can see to the bottom and see the cast iron. What looks like a 'trench' is just decades of built up residue/oils. The pipe is beneath that (see green circle in my pic) There's no leak, but I recommend a rotary chain to resurface the cast iron, to remove rough areas that snag wipes." The cost was 99% less than the bogus quote.

I honestly can't say enough about this company. This is my second repair with Sewer Lines Only, a…read morecollapsed secondary line replacement in 2024 and a collapsed lateral this month on a 120+ year old duplex in Sloan Lake. I was 7 days from closing on a sale, the line was discovered during inspection. The other duplex owner was rightfully out of her mind because the line ran under her beautiful stamped patio. Sewer Lines Only recommended tunneling under the patio from my property. We had (I'm counting....) 7 very reputable sewer companies quote this job. No one else mentioned going in from the side, and when I circled back to ask, none could. SLO's quote was 25% lower than the next lowest bid (thousands in savings) and 50-75% lower than most bids. So I was hesitant. Enter Joe from SLO - a project manager or engineer? He was so confident they could do this job from the side (really confident, not salesy confident), he made himself available to me at any time to explain the work but never once called me to "seal a deal." He probably took 20 calls/texts from me. I took the gamble and got on a plane to Denver. Jerry and his team showed up promptly for the job, were professional, courteous, and thorough. The line was fixed, no patio or fence demo required. When a possible additional leak was discovered with scoping, Joe came out and confirmed personally that there was no issue. Enter Monica in Billing who went the extra mile to figure out how to split invoicing to bill the other owner her portion and free my property up for sale. And did it gladly. Intelligent, progressive solutions, lower-cost, personalized service - same as in 2024 when I worked with Cameron. They dug a trench in my garage and repatched with concrete. No issues 2+ years in. I'll never use anyone but SLO.

Man... This could take ALL day on what I have to say about Xcel energy. For today I will focus on…read morethe fact that I've lived in Colorado for 40 years and in the last year living in Johnstown I've experienced more power outages in this last year than the other 39 years of living here!! And they're not just a power outage here for 15-20 minutes they are for three to 24 hours at a time. Do they reimburse us for any of it? NO, do they give us any kind of discount on our bills? Ha don't make me laugh. And energy is a monopoly so, it's not like we can even change providers.

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.