Xcel energy was in my neighborhood replacing powerline poles this week. They left my house with a…read morewire connecting my house and the pole hanging less than 6 feet from the ground. When I called to get support, they said that a technician would come by to fix the wire. So I waited home all day, the technician never came, and when I called to check if they were still coming, the representative said the technician came & that all Xcel lines were OK!!! So they lied about the technician coming AND I have a blatant safety hazard in my backyard. Literally insane. Xcel should not be able to do business anymore, no wonder they are so many downed power-line related disasters.

One of the worst, most unreliable, ineffective, garbage companies ever. They refuse to bury their…read morepower lines and turn off customers power whenever there are high winds, without ever paying back customers for the days without power or the food that perishes due to refrigerators not getting power. They don't communicate with customers at all and even their outage estimates on their websites don't work or are completely unreliable/inaccurate. And then they lie about being "99.9% reliable." Absolutely trash company.

Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

I have had great experience with the Gas Connection. The customer service has been excellent, from…read moremaking appointments by phone to having my service technician, Tom, do his scheduled maintenance on our gas fireplace. Tom explains everything that he is doing in an easy to understand manner. The prices are very reasonable & I have referred TGC to all of my friends.

Went here for the first time today. Will definitely be going back. Drove by here numerous times…read moreand finally stopped with my toddler. Staff was very friendly and attentive. The child's area is great. Blocked off from the main section. Lots of toys for them to play with. Of course, lots of books. Thank you!

This is not a huge university library jam packed with great academic volumes and peer-reviewed…read morejournals but they have a great selection for the public. They are always very helpful. They care about their customers and they do a great job of Providing this great service for the public. They have lots of movies and various media. What a great library for our community.

The first time I called to set up gas service the representative told me that they "do not support…read moremy address in monument!" Then told me to "try excell!" I had called all around the city with 5 different electric companies telling me that black hills is the one that serves my address in monument! I called back up and a new representative tells me they do service my address! Why did the first representative lie to me and tell me my address "doesn't exist!" Then I get told a technician will be there sometime in the day! He shows up around 5:30pm! Way past the time stated he would be there! Hops over my fence, doesn't call or text or even knock on my door or even ring the door bell! I walk outside and see him hopping over my fence i asked who he was! He gives a nasty attitude and reply "who do you think it is!" Kevin was his name and he was very rude and disrespectful! I have license to carry and if we didn't have this conversation I would have every right to defend my property! I will never recommend you guys to anyone! The only reason I use your service is because you are the only ones who services my house! You deserve 0 stars!

I have a 990 some odd square ft home. I have bills that range from $170 to $380.00. Usually the…read morebill is over $300.00 Black Hills techs have come out 3 times and the only thing they could find wrong were 2 lightbulbs which they changed. There is no reason on Gods green earth that I should ever have a bill over $200.00. I have called and complained and still nothing ever changes. They even told me to hire my own electrician. This is b.s. If I could find a way to get them shut down I would.

Jason and team were professional, accountable, on-time, competitive and kind. They used state of…read morethe art equipment which helps with my older home built 1959 with future sewer pipe and plumbing needs!

Needed repair on my Navien tankless combi boiler water heater (a bit of a specialty task / need). I…read moreconsulted Navien's website first for service providers (they were not listed there), but consulted BBB(Better Business Bureau) and did a quote request (the request went out to a number of companies) Based on my (detailed) request, I would have appreciated if they said they don't specialize in this work, however they were did schedule a consult quickly. The tech that came out, while punctual and respectful, didn't appear to focus on and provide a suitable solution for my specific needs (I was quoted for a replacement of the pressure release valve - something outside the water heater that was making noises / having the issue). After getting advice from others, I would have had to spend more time and money as the pressure release valve would not have solved the issue. Quick response and quote, but not really what I was specifically looking / needing. Not to say I wouldn't consult them in the future for other, more general repair needs.

I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and…read morereplacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company.

I honestly can't say enough about this company. This is my second repair with Sewer Lines Only, a…read morecollapsed secondary line replacement in 2024 and a collapsed lateral this month on a 120+ year old duplex in Sloan Lake. I was 7 days from closing on a sale, the line was discovered during inspection. The other duplex owner was rightfully out of her mind because the line ran under her beautiful stamped patio. Sewer Lines Only recommended tunneling under the patio from my property. We had (I'm counting....) 7 very reputable sewer companies quote this job. No one else mentioned going in from the side, and when I circled back to ask, none could. SLO's quote was 25% lower than the next lowest bid (thousands in savings) and 50-75% lower than most bids. So I was hesitant. Enter Joe from SLO - a project manager or engineer? He was so confident they could do this job from the side (really confident, not salesy confident), he made himself available to me at any time to explain the work but never once called me to "seal a deal." He probably took 20 calls/texts from me. I took the gamble and got on a plane to Denver. Jerry and his team showed up promptly for the job, were professional, courteous, and thorough. The line was fixed, no patio or fence demo required. When a possible additional leak was discovered with scoping, Joe came out and confirmed personally that there was no issue. Enter Monica in Billing who went the extra mile to figure out how to split invoicing to bill the other owner her portion and free my property up for sale. And did it gladly. Intelligent, progressive solutions, lower-cost, personalized service - same as in 2024 when I worked with Cameron. They dug a trench in my garage and repatched with concrete. No issues 2+ years in. I'll never use anyone but SLO.

This was a job we have dreaded for several years. We knew a sewer line replacement was coming but…read morethe expense involved really worried us. We had the job quoted on several occasions with bids coming in from 10k to 14k and we always opted to just keep waiting and shopping. We used Yelp to start a "job" and half a dozen companies looked us up. We spoke to four of them then had Sewer Lines Only come out and talk to us. My sister had used them a year earlier and recommended them from the list of possibles. A man named Murray showed up at our house and we liked him immediately. He was honest, funny and simply very likable. He scoped our line and told us we're not in desperate need of a line replacement. We enjoyed the honesty. We had roots in our line and needed to have them cleared about once a year. Not a huge deal but the sewer backups were aggravating and always happened at terrible times. Murray worked us up a quote and we were flatly shocked and dumbfounded at the quoted price. 5k for thirty three feet of line replacement. We started wondering what the catch was. How was this possible? A full half of the best quoted price of the last three years. We took to Yelp and the BBB to research this company and the reviews were stellar as was their A+ BBB rating. A few days later I stopped in their office to accept their bid. That's where I met two more of this companies stellar staff, Monica and Kim. These two women put us further at ease this thus was going to be money well spent. A week later, Pablo showed up at our house with his crew and a skid steer. Pablo treated us like gold and was happy to learn he actually worked for Sewer Lines Only and was not a contractor. This man is a surgeon with a back hoe. They had all thirty three feet dug up and replaced in three hours. We were only minus a sewer line for three hours which really minimized our in house inconvenience. The next several hours were simply waiting for the city inspector to show up. It was very confidence inspiring when the inspector told us that he doesn't really even need to check Pablo's work as he simply never makes mistakes. The trenches were filled back in and tamped down very well. Mi sidewalks, lawn and driveway were cleaned up very well. Murray then returned and scoped the lines to make sure it was all good and he scraped the inside of our cast iron line inside the house. This was an absolutely exceptional experience from the get go. An unbeatable price and first class staff and workmanship. It's nice to have this huge worry off our backs and it came with a five year transferable warranty. Thank you Murray, Pablo, Monica and Kim from very happy customers.

Not a first world power supplier and incapable of serving first world users. Routine weather events…read moresavage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator.

XCEL ENERGY came out (unannounced) to replace some meter parts. During that visit, technician…read morestated that my exterior gas line (servicing my gas grill and fireplace) was leaking in a particular location, requiring a licensed plumber to repair. Plumbing company came out and found no leak after checking 10 times.

I just had service turned on and the technician who came to turn it on was one of the most…read moredelightful human beings I've met lately. His name was Victor, and he's a younger guy. Just went above and beyond to be helpful, but more than that, he also had such a pleasant and kind demeanor that I wanted to make him stay and be my new BFF. What a sweetheart. As a woman who is often home alone for these calls, I've had more than one uncomfortable experience. Victor just radiates reassurance and put me instantly at ease. I called his supervisor, Steve, to tell him what a good experience I had, but I also want to recognize him on here. He was only here for about 20 minutes, total, but made a very positive impression. He turned on the line, was very friendly to my pets, and then took the time to both explain how the water heater and furnace system work, how to check them for any problems, how to adjust the water heat level, and then checked around the house for CO leaks, because I'm a jeweler and have had false positives due to my acetylene torch. He was efficient, so it's not like he wasted time, but in that short amount of time, I learned things about my house's heating/water that I'm embarrassed I made it to this age without knowing. Also, the exhaust tube for the water heater wasn't lined up properly, so he adjusted it and double tested it to make sure my kids and I would be safe from CO leaks. If every big company had employees this competent, personable, and helpful, you'd have a lot fewer Karens b*tching about things. Victor, if you ever see this and are in the market for a new bestie, I'm in

Xcel Energy is the worst company with extremely bad customer service. if I had a choice, I would…read morenever used its services. I have a few accounts with this company, which didn't send its bill to customers, and over charged me all the time. Since last year, this company started to bill to me, after so many customers complained for years, but it sends my bills to wrong address. It won't changed my addresses to the right ones, after I requested over and again. With this address confusing, I paid my bills to wrong account, which made one account was overpaid for $400, the other one was later for $252.89. Thus yesterday I received a 'Residential Notice of Discontinuance of Utility Service', asking me to pay $252.89 in 10 days. With the Notice in hand, I called Xcel Customer Service, the customer representative checked with my name and add, then told me I don't owe any money, but have $342.58 credit. she said ignore this letter, just throw it away. I asked her to check carefully, as I have a few accounts, finally she found one of my accounts is due for $252.89. She became very rude, saying it was my fault not to pay bills on time, as if she totally forgot she just told me not to worry about the bill. I told her because the billing address was not correct, that confused me, though I tried to pay each of them on time. The fact was I did pay on time, so I begged her to tell me how much I was penalized, and if she could excuse me this time, or if I could speak to her manager about it. She started to yell at me, " No, no manager is available, I can't never waive Any charges nor fees, I only can transfer your payment to the right account. Do you want to do or not? I asked again how much was the charge and fees, why her manager is not available, she refused to answer any of the questions. I had to call again, to take this issue to another Xcel customer representative, whose name was Kelly. She is worse than the other one. She told me that she can not transfer my money from the wrong account to the right one, as it was not their mistake. But that is my money, and I paid my money to the wrong account, because of they sent the bill to wrong address. My money was paid to Xcel on time, and now the money is still in Xcel 's hand. How can Xcel fined me, shut down my utilities, while it has my full payment in its hand? After I spent hours to communicate with the worst customer service representatives, I could not fix any of my problems, they instituted not to transfer my money to my right account, but send a check back to me, in a month. How hateful!